Tarot by Adelaide
Last updated: 7 November 2026
Tarot by Adelaide is operated by Adelaide Filippe, an independent UK sole trader providing professional tarot readings, spiritual guidance and channelling consultations.
These Terms & Conditions apply to all services booked through Tarot by Adelaide, whether delivered in person or remotely.
By completing a booking, you confirm that you have read and accepted these terms.
Business email: hi@adelaidefilippe.com
Business correspondence address: 4th Floor, 18 St. Cross Street, London, EC1N 8UN
Tarot readings and spiritual channelling are interpretative services intended to offer insight, perspective and guidance.
My approach is personal, investigative and tailored to each enquiry. However, tarot readings, spirit channelling and conjuration cannot guarantee specific predictions, spiritual contact, information or outcomes.
You retain full authority over your own decisions and actions.
Any guidance received is provided for your personal consideration. You are free to accept, question or disregard it, and you remain responsible for deciding whether and how to act upon it.
Consultations do not replace qualified medical, psychological, legal or financial advice, diagnosis or treatment.
I do not offer medical, psychological, legal or financial advice, diagnosis or treatment.
I will never require you to follow a particular course of action, make additional purchases or undertake further consultations.
Nothing in these terms excludes or limits your statutory consumer rights or any liability that cannot lawfully be excluded.
I personally conduct every consultation and aim to provide a professional, respectful and non-judgemental experience.
My practice is guided by the following principles:
Confidentiality: Your identity, questions and personal circumstances are treated with discretion. Information is not disclosed without authorisation except where required by law or as explained in the Privacy Policy.
Honesty: I will not knowingly offer false reassurance, invent findings or promise outcomes to satisfy expectations.
Autonomy: Your personal beliefs, choices and decisions remain your own.
Respect: Clients are treated fairly and respectfully, regardless of their background, identity or spiritual beliefs.
Professional boundaries: I reserve the right to explain when a question falls outside the scope of my services or requires advice from a suitably qualified professional.
I do not provide services to anyone under 18 years of age.
All consultations are booked through Cal.com or another booking method expressly agreed by me.
Prices are displayed in British Pounds (GBP) before payment. Full payment is required in advance through the payment methods offered at checkout.
A booking is confirmed once payment has been successfully received and confirmation has been issued.
Appointment times are displayed in the relevant time zone through the booking platform.
I reserve the right to decline or reschedule a booking where the requested service falls outside my professional scope or where reasonable safety or operational concerns arise.
If I decline a paid booking before beginning the service, you will receive a full refund.
In-person readings take place by appointment in a dedicated private room at Dark Arts Bar, situated 125 high st, SO142AA - Southampton, United Kingdom, separate from the main bar area.
Consultations are available in the durations advertised at booking.
Please arrive at least 5 minutes prior to your appointment time.
You must be on time to receive the full benefit of your appointment.
Late arrivals
Your consultation begins and ends at its scheduled time.
If you arrive late, the session may proceed for the remaining available time, but I cannot extend it beyond its scheduled finish.
No automatic refund, partial refund or additional consultation time is provided for time lost through your late arrival, subject to your statutory rights.
Missed appointments
If you do not attend your scheduled appointment, it will be treated as a no-show.
A missed appointment does not automatically entitle you to a refund, replacement reading or free rescheduling. Any fee retained will be limited to what is lawful and fair, taking account of the circumstances and losses incurred.
Privacy during your reading
Consultations are not recorded by Tarot by Adelaide.
You are welcome to take written notes. Audio or video recording by clients or other attendees requires my prior permission.
Additional attendees must be agreed in advance.
Following your consultation, you are welcome to remain at Dark Arts Bar for refreshments. Tables will be pre-booked for consultation clients subject to the venue's availability and arrangements. Drinks and other purchases are not included in the consultation fee.
Email tarot readings are conducted privately and delivered as personalised written interpretations.
No live appointment is required.
The selected booking date represents the scheduled processing date for your reading, rather than a live consultation.
Standard written readings are normally delivered within three business days of that date.
The scope of your reading is determined by the service purchased and the questions submitted.
If your enquiry extends substantially beyond the advertised service, I may recommend a different consultation before beginning the work. Any change of service or additional cost will require your agreement.
Priority Tarot is a written reading given an accelerated delivery schedule.
Readings are normally delivered within 24 hours of the selected processing date.
Priority scheduling does not change the professional care given to your enquiry.
If circumstances prevent delivery within the agreed timeframe, I will contact you promptly to arrange a reasonable alternative or appropriate refund.
Guidance Channelling is a dedicated spiritual enquiry conducted privately on your behalf.
Depending on the nature of the enquiry, the working may involve channelling, ascension or spirit conjuration.
The service includes a written account of the findings and guidance arising from the working.
Written findings are normally delivered within seven calendar days of the selected processing date.
Where included in your booked service, you may submit up to four additional written clarification questions relating directly to the original findings, within seven days of delivery.
Questions introducing a substantially different situation or requiring a new spiritual enquiry may require a separate booking.
The service is a commission for my professional time, methods and work, not a purchase of guaranteed answers or outcomes.
Although every reasonable effort is made to conduct a meaningful enquiry, specific spiritual contact, information and results cannot be guaranteed.
A reading or working that does not produce the answer hoped for is not, by itself, evidence that the agreed service was not provided.
Your statutory rights remain unaffected where a service has not been performed with reasonable care and skill or as otherwise required by law.
I understand that circumstances change and aim to handle cancellation requests fairly.
If you cancel your booking at least 48 hours before the scheduled appointment or processing date, you will receive a full refund, provided the commissioned work has not already begun at your express request.
Cancellations made less than 48 hours before the scheduled appointment or processing date are not automatically eligible for a refund or free rescheduling.
Refunds or rescheduling may be offered at my discretion, taking account of the circumstances, any work undertaken, the ability to reallocate the appointment and any actual losses incurred.
Any cancellation charge or retained payment will be fair, reasonable and consistent with applicable consumer law.
If you arrive late, your consultation will still end at the scheduled time, without an automatic refund or extension.
If you fail to attend, your appointment is treated as missed. The booked slot will not automatically be replaced or refunded.
Where a cancellation or non-attendance charge applies, it will be limited to an amount lawfully recoverable in the circumstances.
For written readings and channelling commissions, please contact me as soon as possible if you wish to cancel.
Where work has not begun, eligible cancellations will be refunded in accordance with this policy and your statutory rights.
Once commissioned work has begun at your express request, any payment due for work already performed will be assessed in accordance with applicable consumer law.
You may request cancellation or rescheduling using the booking link provided in your confirmation email, where available, or by contacting me directly at:
hi@adelaidefilippe.com
Please include your name, booking reference and appointment or processing date.
Where applicable, UK consumer law provides a 14-day cancellation period for services purchased online or at a distance.
This period generally begins when the contract is entered into.
If you wish to receive a service before the statutory cancellation period has expired, I will obtain your express request for early performance.
Where work has begun following a valid request, and you subsequently exercise your statutory right to cancel, you may be required to pay a proportionate amount for services already performed, as permitted by law.
Where a service has been fully performed following your express request and acknowledgement of the consequences, the statutory right to cancel may be lost once performance is complete.
If you exercise a valid statutory cancellation right, any refund due will be issued without undue delay and within the time required by law, normally within 14 days of receiving your cancellation notice.
Your statutory rights take precedence over the ordinary 48-hour cancellation policy wherever applicable.
These terms do not affect your rights under the Consumer Rights Act 2015.
Every reasonable effort is made to deliver consultations and written findings within the agreed timescales.
If illness, an emergency, venue closure or circumstances beyond my reasonable control prevent me from providing your service as agreed, I will notify you as soon as reasonably possible.
Where appropriate, I will offer an alternative appointment or delivery date.
If I am unable to provide the agreed service and no suitable alternative is accepted, you will receive an appropriate refund, including a full refund where no part of the service has been provided.
I do not guarantee that every enquiry will produce specific or conclusive findings.
Please provide accurate contact details and any information reasonably necessary to conduct your consultation.
You are not required to disclose personal information beyond what is necessary for your enquiry.
You agree to treat me, venue staff and other attendees with respect.
I reserve the right to end or decline a consultation where behaviour becomes abusive, threatening, discriminatory or unsafe. Any resulting cancellation charges or refunds will be assessed fairly and in accordance with applicable law.
I also reserve the right to decline requests that involve unlawful activities or fall outside the appropriate boundaries of my services.
If you have concerns about your consultation or believe that the service has not been provided as agreed, please contact me directly at hi@adelaidefilippe.com
I will review complaints professionally and carefully, consider the circumstances and seek an appropriate resolution.
Dissatisfaction with an interpretation or the absence of a 'desired prediction' does not automatically establish that a service was defective.
However, nothing in these terms removes your rights where a service has not been provided with reasonable care and skill, or as otherwise required by consumer law.
Your personal information is handled in accordance with the Privacy Policy published on this website.
Client information is used for booking administration, communication, service delivery and necessary business records.
Consultations are not recorded by Tarot by Adelaide.
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections applicable in your country of residence.
These terms may be updated to reflect changes in the business, services or applicable law.
The version applicable to your booking will ordinarily be the version in effect when the booking was confirmed, unless otherwise agreed.
You may cancel by sending a clear email stating your intention to cancel. You do not have to use this form.
To: hi@adelaidefilippe.com
I hereby give notice that I wish to cancel my booking or service contract with Tarot by Adelaide.
Name:
Booking reference or service:
Date booked:
Scheduled appointment or processing date:
Date of cancellation request:
You may send this information by email to the address above.
Tarot by Adelaide
Operated by Adelaide Filippe, Sole Trader
Email: hi@adelaidefilippe.com
Business correspondence address: 4th Floor, 18 St. Cross Street, London, EC1N 8UN