Macy's Gift Card Balance: How to Check Your Balance 

Not sure how much money is left on your Macy's Gift Card Balance You can check the remaining balance before making a purchase, whether you have a physical card or an electronic gift card. 

The quickest option is usually to check the balance online through Macy's website. You can also get help at a Macy's store or contact Macy's by phone if you have trouble checking the card yourself. 

For an online balance check, you'll need the gift card number and CID. Keep these details private and only enter them on Macy's official website. 

How to Check Your Macy's Gift Card Balance Online 

If you have your gift card with you, checking the balance online is straightforward. 

1. Open Macy's official gift card balance page. 

2. Enter the 15-digit gift card number. 

3. Enter the CID when requested. 

4. Complete any security verification that appears. 

5. Submit the information to view the available balance. 

The amount shown is the remaining value available on the gift card. 

If you're planning to make a purchase, it's worth checking the balance beforehand, especially if you've used the card several times. This gives you a better idea of how much you can spend before needing another payment method. 

Where is the CID on a Macy's gift card? 

On a physical Macy's gift card, the CID is located underneath the scratch-off area. Carefully scratch the panel to reveal the code. 

If you received a Macy's eGift card, check the original email containing the electronic gift card. The relevant card information should be included there. 

Don't share the CID or complete gift card number with someone you don't trust. These details can be used as payment information. 

Check a Macy's Gift Card Balance in a Store 

You don't have to check your balance online. 

If you're already visiting a Macy's store, you can ask a Macy's employee for assistance. Macy's also provides ways to check a physical gift card using its in-store systems where available. 

This can be convenient if you have the card with you but don't want to use the website. 

For an eGift card, Macy's says you can print the card and have the barcode scanned in a store. 

Macy's Gift Card Balance by Phone 

Another option is to contact Macy's Gift Card Hotline. 

Macy's Gift Card Hotline: 1-800-511-2752 

Have your gift card information available before calling. You may need to provide the card number and CID so the representative or automated system can help with the balance. 

If you're calling because the card isn't working or the balance seems incorrect, keep any purchase receipt or other proof of purchase that you have. 

What Do You Need to Check a Macy's Gift Card Balance? 

For a typical online balance check, you'll need: 

• The 15-digit Macy's gift card number 

• The CID 

• An internet-connected device 

• A web browser 

The card number and CID are the two pieces of information people most commonly need when checking the balance online. 

If you have an eGift card, don't delete the original email until you've used the card completely. Keeping the original information can be helpful if you later need to contact customer service. 

Macy's Gift Card Balance Isn't Showing 

Sometimes a balance check doesn't work as expected. Before assuming there's a problem with the card, check a few simple things. 

Check the card number carefully 

Gift card numbers are easy to mistype. Compare the number on your card with what you've entered before trying again. 

Make sure you're using the correct CID 

The CID isn't the same as the gift card number. On a physical card, it is normally found under the scratch-off section. 

Try the official Macy's website again 

If the website or security verification isn't working, try refreshing the page or returning later. 

Macy's also provides troubleshooting information for CAPTCHA and related website issues. 

Contact Macy's if the problem continues 

If you still can't see the correct balance, contacting Macy's directly is the safest next step. 

Avoid entering your gift card number and CID into random websites that promise to check the balance for you. Your card information should be treated like payment information. 

Can You Use a Macy's Gift Card Online? 

Yes. Macy's gift cards can be used for eligible purchases on Macy's website. 

At checkout, select the appropriate gift card payment option and enter the requested information. 

Macy's currently states that customers can use up to five gift cards on one online order. If you need to use more than five, Macy's recommends contacting Customer Care. 

Before placing an order, checking the available balance can help you decide whether you need another payment method for the remaining amount. 

Can You Use a Macy's Gift Card in a Store? 

Yes. A Macy's gift card can be used for eligible purchases at Macy's stores. 

A physical card can be presented at checkout. If you have an eGift card, Macy's says you can print it and have the barcode scanned. 

If you're unsure whether a particular purchase qualifies, ask a Macy's employee before completing the transaction. 

Do Macy's Gift Cards Expire? 

Macy's states that its gift cards do not expire. 

That means you don't normally need to spend the entire balance immediately. Even so, it's a good idea to keep the card in a safe place and protect the card number and CID. 

What Happens If a Macy's Gift Card Is Lost? 

Treat a gift card like cash. If it is lost or stolen, recovering the remaining value may depend on the circumstances and whether Macy's can verify the card and purchase. 

Macy's says replacement may be possible in certain situations when proof of purchase is available. 

If you've lost a card, contact Macy's rather than trying to find an unofficial balance-checking service. 

Can You Get Cash From a Macy's Gift Card? 

Macy's gift cards are generally intended to be used for purchases rather than exchanged for cash. 

There can be exceptions where required by applicable law, so the specific circumstances matter. 

If your card has a small remaining balance, using it toward an eligible purchase is generally more useful than trying to convert it to cash. 

Macy's Gift Card vs. Macy's Money 

Macy's gift cards and Macy's Money aren't the same thing. 

A gift card contains a stored monetary value that can be used for eligible purchases. Macy's Money is a promotional reward that may be earned during qualifying Macy's promotions and can have separate redemption dates and conditions. 

If you are trying to check the balance of a regular gift card, use the Macy's gift card balance service rather than assuming the rules for Macy's Money apply to your card. 

How to Protect Your Macy's Gift Card 

Gift card scams are a serious reason to be careful with your card information. 

Never give your gift card number or CID to someone who unexpectedly asks you to use a Macy's gift card as payment for a bill, fine, tax, debt, service, or other obligation. 

A legitimate organization generally won't demand that you purchase a gift card and provide the card number and security code as a way to make a payment. 

Macy's also warns customers about gift card fraud and recommends using its official website for gift card-related services. 

If someone asks you to send them the card number and CID, stop and verify the request before doing anything else. 

Frequently Asked Questions About Macy's Gift Card Balance 

How do I check my Macy's gift card balance? 

You can check your balance online through Macy's official gift card balance page using your 15-digit gift card number and CID. You can also ask for assistance at a Macy's store or contact Macy's Gift Card Hotline. 

What is the Macy's gift card balance phone number? 

Macy's lists 1-800-511-2752 as its Gift Card Hotline. 

Where can I find the CID on my Macy's gift card? 

For a physical gift card, the CID is located beneath the scratch-off area. For an eGift card, check the information included with the electronic gift card. 

How many digits is a Macy's gift card number? 

Macy's online gift card information refers to a 15-digit gift card number. 

Can I check my Macy's gift card balance without the card? 

If you have an eGift card, look for the original email containing the card details. If you've lost the card and don't have the necessary information, contact Macy's for assistance. 

Can I use more than one Macy's gift card? 

Macy's currently allows up to five gift cards to be applied to a single online order. For larger numbers of gift cards, Macy's recommends contacting Customer Care. 

Does a Macy's gift card expire? 

Macy's states that its gift cards do not expire. 

What should I do if my Macy's gift card isn't working? 

First, check that you've entered the card number and CID correctly. If the problem continues, contact Macy's Customer Care and keep your gift card and proof of purchase available if you have them. 

Final Thoughts 

Checking a Macy's gift card balance is usually quick. If you have the card number and CID, the online balance checker is generally the easiest place to start. 

You can also visit a Macy's store or contact the Gift Card Hotline if you'd rather get help directly. 

Whatever method you use, keep your gift card number and CID private. If a website or person asks you to provide those details without a clear reason, it's better to stop and use Macy's official channels instead. 

About This Information 

This article is an independent informational guide created to explain common questions about Macy's gift cards. Gift card policies and procedures can change, so information should be verified with Macy's when necessary. 

This website does not process Macy's gift cards, access customer accounts, or collect gift card numbers or CID codes.