Customer service

Develop knowledge and skills to communicate effectively with customers and provide quality service

Student VET entertainment resource developed by The Arts Unit

Years 11 and 12 VET entertainment

Your students will:

• explore communication techniques

• explore types of customers, including customers with special needs

• identify difference between customer needs, expectations and preferences

• develop quality customer service skills and knowledge

• identify causes of customer dissatisfaction

• develop complaint handling techniques.

Entertainment Industry Curriculum Framework Stage 6 Syllabus

3.2.1: The student:

• explains the fundamental principles of quality customer service

• proposes appropriate responses to customer inquiries, dissatisfaction and complaints

• applies knowledge of workplace policies and procedures and industry standards to ensure quality customer service.

Collection of student work 

• Google Form: create a Google Form with activities and/or questions, as well as, the ability for your students to upload of any files they create. Email this form to your students with the link to the Creative Class and all your student responses will be collated in a google sheet.

• Google Classroom Assignment: create an assignment or a quiz in your classes Google Classroom with activities and/or questions, as well as, the ability for your students to upload any files they create.  

• MS Teams: create a quiz or an assignment in your class team drive where students can submit responses and upload any files they create. 

• Email: instruct your students to email you any responses and files they create.

• Flipgrid: a website that allows teachers to create "grids" to facilitate video discussions. Each grid is like a message board where teachers can pose questions, called "topics," and their students can post video responses that appear in a tiled grid display. 

• Jamboard: an interactive whiteboard which can be used as a feedback board for you and your students to use.

For further support on how to create these resources

• Get started with Google Forms

• Create a Google Classroom Assignment

• Assign quizzes to students  through Microsoft Teams 

• Create an assignment in Microsoft Teams

• Educators – getting started with Flipgrid

• Get started with Jamboard