Modify the interaction type of a completed interaction (App)

This article explains how to modify the interaction type of a completed interaction in App.

Steps

1. From a completed interaction, click the edit button.

2. Open the Interaction Type menu.

3. Select the appropriate menu option.

Note: Changes are automatically saved.

Read more

• Modify the end result of a completed interaction (App)

• Modify the notes of a completed interaction (App)

• Modify the subject of a completed interaction (App)

• Search for a specific completed interaction in Queue (App)

• Disposition an interaction (App)