Close an interaction
(App)

App > Queue > Interactions > Close an interaction (App)

This article explains how to close an interaction in App as either resolved or unresolved.

Close an interaction (resolved)

1. From an active interaction, click the customer details tab.

2. Click the Close: Resolved button.

Note: Clicking this button will end the phone call If you haven’t already done so.

3. Disposition the interaction.

4. Click the Wrap-up button to complete the interaction.

Close an interaction (unresolved)

1. From an active interaction, click the customer details tab.

2. Click the Hang up button to end the phone call.

3. Choose Close: Unresolved from the modal that appears.

4. The interaction is sent back to the queue in Open status for another user to open and manage.