Below are some resources to help troubleshoot internet issues and get support for other IT matters. There are a range documents including installing Outlook on Android or iPhones to Chromebook and Schoolsnet support.

If your computer says 'Account is locked..' please call 62079000 and ask for IT support for a quicker solution.

If you need help for something is not listed in the above sections please also detail below

The IT request form and DDST request (Directorate request @ DDST) links can be found at the top of this page.

Check for outages

It might not just be you - sometimes the whole EDU ACT network experiences technical difficulties. If possible, check the status at the DDST Website Outages

https://actss.service-now.com/ddts?id=sc_service_notification_outages

Chromebook Wi-Fi

Generally, Wi-Fi issues resolve themselves. If the Chromebook has been moved to a different classroom, you may need to wait up to 5 minutes for the Chromebook to rediscover its nearest Wi-Fi access point. Check the documentation below for more info.

The image on the left includes the settings for Chromebook Wi-Fi - use this if the issue doesn't resolve. More documents are available below.

iPad Wi-Fi

iPad's require staff EDU user login (first_last + password). Usually an iPad not connecting is due is to a teacher changing their password and not updating the password on the iPad.

You may need to forget the ONE WiFi from the list then reconnect with your EDU details.

iPad Wifi Help.

There are also more resources below

Wi-Fi on Chromebooks and iOS

Below are some detailed guides on setting ONE network Wi-Fi configurations for other devices including Windows.

Outlook on Smart Phone

Below are some guides on getting Outlook on your Smartphone. The main issue is getting 2ND factor Authentication onto your phone in order for your device to be trusted by the EDU network - these guides go through the process

Schoolsnet IT Guides