Tech Support 101

If an app is not functioning properly, it is good practice to close the app. Our secure testing apps also require that all other apps be closed to properly lockdown testing, so this is a good tip to practice. 

To close an app:

1. From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.

2. Swipe up on the app's preview to close the app. 

If a webpage is not functioning properly, it is good practice to close the tab or refresh the page. Having too many tabs can cause digital clutter, and it's helpful to close out tabs you are no longer using.  

To close all tabs in Safari: 

1. Tap and hold the tabs icon

2. Tap “Close All Tabs.”

To close all tabs in Chome

1. Tap the tabs button.

2. Tap “Edit” in the bottom-left corner.

3. Tap “Close All Tabs.”

Performing a hard reset is similar to restarting a desktop computer and is one of the first troubleshooting steps when having iPad issues. 

To perform a Hard Restart: 

1. Press and quickly release the volume up button.

2. Press and quickly release the volume down button.

3. Press and hold the sleep button until the Apple logo appears, then release the sleep button.

Distict-issued devices should be connected to the Eanes-Net network while any personal devices can connect to Eanes-Guest. To check if you are connected to the internet, go to Eanesisd.net in a web browser and see if it loads.

To check your Wi-Fi connection:

1. In the settings app, tap on Wi-Fi and make sure that Wi-Fi is on. 

2. Select Eanes-Net from the list.

3. A blue checkmark besides Eanes-Net means that you're connected.