Terms & Conditions

DYADM ACADEMY'S TERMS AND CONDITIONS

This document (Terms) sets out the terms and conditions on which we provide our Dyadm Academy website (Website) and the services available through the Website (Services) to you as a user of the Website or the Services (User, you or your). By using the Website or our Services or registering with us, you are confirming that you agree to these Terms so please take the time to read and understand them.

If you use the Website or the Services to offer your services as a tutor, references in these Terms to Tutor apply to you (in particular Section 2). If you use the Website or the Services to help you to find a Tutor, references in these Terms to Tutee apply to you (in particular Section 1). If you use the Website or the Services to provide services via a different form than a Tutor, references in these Terms to Company or Companies apply to you (for example Company or Companies shall include but not be limited to advertisers and learning centres). Some provisions in these Terms are expressly stated to apply only to Tutors or Companies. All other provisions in these Terms apply to all Users (in particular, since Tutee-level access is available to all Tutors, the provisions in Sections 3 and 4 apply to Tutors as well as Tutees).

You should be aware that these Terms may change from time to time.

IMPORTANT: You must ensure that the e-mail address and other contact details (such as postal address, postcode and telephone number) we hold for you are kept up-to-date. We may need to contact you for important messages. If you change your contact details you must inform us of the new details by emailing info@dyadmacademy.com.

You must notify us within 72 hours of initial contact with your Tutor if you experience a problem with scheduled lessons, so that we can address the matter or arrange for a substitute Tutor if necessary. You hereby confirm that you are not less than eighteen years of age. Any person seeking to use the Website or our Services who is less than eighteen years of age must arrange for a parent or guardian to register with us on their behalf and that parent or guardian shall be the Tutee for the purposes of these Terms.You accept that Dyadm Academy shall have no responsibility or liability for your welfare at any time whilst you are engaging in a Tuition Session, save as may not be excluded by law. This applies irrespective of where you are receiving your tuition. For example, deciding to receive tuition at a Tutor's home or office is a decision made at your own risk, although Dyadm Academy lessons take place online excluding the adult learning ESL courses which can also take place in-person. The personal well-being of all Tutees is paramount, Tutees under the age of 18 should not be left in the sole care of the Tutor, and a parent or guardian must always be present for the duration of a tuition session irrespective of where the tuition is delivered.Tutees over the age of 18 should inform a friend or relative of his / her tuition plans, including the provision to a friend or relative of the name of the tutor, times of tuition and the location that the tuition is to be provided at.Whilst we expect all Tutors to provide a learning environment that is suitable for the provision of a Tuition Arrangement, we cannot be held liable if a Tutor's own venue does not meet with your expectations.

SECTION 1

TERMS AND CONDITIONS OF BUSINESS (CLIENTS)

These comprehensive Terms of Business establish the contractual relationship between Dyadm Academy, acting as both an independent entity and an agent for the Tutor, and the client. The agreement is deemed accepted once the client fulfils any of the following actions: completing and submitting the online application form, arranging payment via our online platform, and/or booking a tuition session with the Tutor introduced by Dyadm Academy. By entering into this agreement, the client acknowledges and consents to abide by these terms.

A Tutor Introduction by Dyadm Academy

1.1 A Tutor will be considered introduced by Dyadm Academy if the Tutor's name is provided to the client upon the client's request for tutoring or if Dyadm Academy arranges for the Tutor to contact the client following such a request. This introduction signifies the commencement of the tutoring engagement.

Cancellation Period

1.2 The client is entitled to a Cancellation Period of 7 working days from the acceptance or deemed acceptance of these Terms of Business. During this period, the client can terminate Tuition Arrangement(s) for the introduction of a Tutor with Dyadm Academy and the Tutor.

Responsibilities of the Tutor and Tuition Coordination

1.3 The Tutor, engaged solely for the purpose of providing tuition, will coordinate the tuition process. They will request necessary background information from the client or nominated student (the "Tutee") as required. The provision of exercise and textbooks is the responsibility of the client, though the Tutor may offer supplementary resources. The majority of tuitions are conducted online, while in-person ESL sessions will be arranged at an agreed location or the student's home.

Safety and Well-Being of Students

1.4 The Tutor is not responsible for the safety, welfare, well-being, or care of minor Students or the protection of any person's property. In the case of Students under the age of 18 years, the presence of a responsible adult (excluding the Tutor) is required during tuition sessions.

Agent's Liability

1.5 Dyadm Academy, as the Tutor's agent, will not be held liable for any act, omission, or error (whether wilful, negligent, or otherwise) committed by the Tutor. The client understands that the Tutor is solely responsible for providing tuition.

Private Arrangements and Commissions

1.6 Clients are prohibited from making private arrangements for tuition with Tutors introduced by Dyadm Academy, including payment of fees for such sessions. Should the Tutor pursue such arrangements or if the client introduces the Tutor to others for private arrangements, bypassing Dyadm Academy, the client will be held responsible for compensating Dyadm Academy for the lost commission.

Fees and Agreements

1.7 Fees for tuition are paid to Dyadm Academy upon a booking confirmation by the client. This includes the commission and any related fees that the client agrees to pay Dyadm Academy in respect of its services.

SESSION CANCELLATIONS

1.8 Clients must provide a minimum notice period of 48 hours for cancellations. Failure to comply with this notice period will result in charges at the full hourly rate, and such charges will be non-refundable. To reschedule sessions, clients will need to re-book with alternative dates provided. For sessions booked and confirmed within a 24-hour period, no cancellation window will be available, but clients will be offered alternative dates for rescheduling.

TERMINATION OF TUITION

1.9 In the event that the Tutor needs to stop tutoring the client, a prompt replacement Tutor will be arranged to minimise disruptions. Should the client decide to terminate tuition with the Tutor, a week's written notice must be provided to facilitate proper planning for the remainder of the sessions and ensure a smooth transition for the client's future arrangements.

TUITION STOPPED BY CLIENT

1.10 For Prepayment Plans and ongoing lessons, clients are required to give at least a week's written notice to end tuition, which should be communicated both to Dyadm Academy. This provision applies after tuition has commenced, and clients can notify Dyadm Academy via email.

PAYMENT FOR TUITION

1.11 Upon confirmation of a booking request, payments for tuition sessions are to be made promptly. Clients are required to submit an online booking form to request their preferred booking date(s). Once confirmed, payment for the session(s) will be required to secure the booking.

ONLINE TUITION

1.12 Online tuition, also referred to as Live Remote Tuition, involves remote teaching without the Tutor's physical presence. Google Meet serves as the platform for hosting online sessions, and Google Classroom is used for lesson assignments. To attend online classes and access lesson materials, all students must have a Google account.

CLIENT SATISFACTION POLICY

1.13 Dyadm Academy is committed to ensuring client satisfaction. If a client is not satisfied with a particular Tutor or if the Tutor must stop tuition mid-course due to unforeseeable circumstances, Dyadm Academy will make every effort to find a suitable replacement Tutor to address the client's needs.

CONTRACTUAL RELATIONSHIP

1.14 Dyadm Academy acts as an agent, facilitating the introduction of Tutors to clients and vice versa. It also collects fees from the client on behalf of the Tutor and itself, representing its administration commission. The hourly rate quoted for a particular Tutor includes Dyadm Academy's commission, and this amount is payable solely by the client. Applicable VAT is applied where necessary.

DATA PROTECTION ACT

1.15 Dyadm Academy complies with the Data Protection Act, ensuring the confidentiality and secure handling of client data. By providing personal data to Dyadm Academy, clients consent to the use of their data for the purposes of effecting introductions to Tutors, billing, fee collection, and occasional contact from Dyadm Academy. In some cases, data may be transferred to others for legitimate purposes related to Dyadm Academy's business, with appropriate safeguards in place. The same principles apply to contractors or Tutors promoting their services to Dyadm Academy's clients. It is important to note that any opinion expressed by a Tutor does not necessarily reflect the opinion of Dyadm Academy.

PREPAYMENT AGREEMENT

1.16 If the client chooses to purchase and prepay for a course of tuition, a Prepayment Agreement is established. This agreement represents a commitment by the client to pay for a multiple-session course of tuition, with sessions to be used by a specified date.

Should tuition have commenced, the client will not be eligible for refunds if they fail to use or complete all of the prepaid sessions by the last specified date on the payment form after arranging the first tuition session with the Tutor. However, if the Tutor is unable to complete the course of tuition or if the client requests a replacement Tutor due to dissatisfaction with the original Tutor, Dyadm Academy will strive to find a suitable replacement, considering the level and subject requirements. If a suitable replacement Tutor cannot be found within a reasonable timeframe to complete the remaining sessions, Dyadm Academy will issue a partial refund of the prepaid fees, covering the number of sessions the Tutor or any replacement Tutor was unable to complete.

To terminate tuition at the end of the prepaid sessions and not renew, the client must provide at least one week's written notice (Termination Notice) to Dyadm Academy.

PREPAYMENT PLAN

1.17 In the event that the client is dissatisfied with a particular Tutor or if the Tutor must stop tuition mid-course unexpectedly, Dyadm Academy will make every effort to find a suitable replacement. If the replacement Tutor meets Dyadm Academy's criteria in terms of subject and level knowledge and is available at a suitable time for the client, Dyadm Academy will have fulfilled its obligations, and no refunds will be granted if the client decides to terminate tuition prior to the course's end.

If the client wishes to pay for another multiple-session course in advance through the prepayment plan, they must contact Dyadm Academy before the final prepaid session of the current multiple-session course and prepay for the subsequent course of sessions.

SESSION BOOKING AND PAYMENT

1.18 Clients are required to provide full payments upon booking tuition sessions. To enable proper planning and preparation for the lessons, clients must pre-book sessions at least three days in advance. The booking process is facilitated through the Booking Form. Clients may also directly discuss the session's availability with the Tutor and request booking via the Booking Form. Once a Booking is submitted, a confirmation will be emailed to the client confirming the requested dates. It is important to note that ONLY registered students can book a session and they will need their student reference number to pre-book a session. Booking requests made by an unregistered user will not be processed and in the event where payments are made a refund will not be supplied. 

SERVICE AND COMMUNICATION

1.19 Where applicable clients may receive invoices and statements via email, ensuring timely communication and a record of financial transactions.

HOLIDAYS AND CANCELLATIONS

1.20 In regards to Prepayment Plans and ongoing lessons, both the client and Tutor are obligated to inform each other in advance of any holiday commitments or changes to the tuition timetable resulting from illness. Efforts will be made to arrange alternative dates for cancelled tuition sessions. If the client fails to notify the Tutor or to provide enough notice of cancellation, the Minimum Fee, which is the contractual hourly rate of charge, will be charged.

TERMINATION OF TUITION MID-COURSE

1.21 If the client wishes to terminate tuition mid-course, they must provide at least one weeks' written notice to Dyadm Academy. In such cases, no refunds will be granted for the remaining prepaid sessions.

TUTOR'S ROLE

1.22 The Tutor is a self-employed professional engaged by the client to provide tuition to the Student. It is essential to recognise that the Tutor does not possess the authority to bind Dyadm Academy in any manner, operating as an independent provider of educational services.

SECTION 2

Provisions that specifically apply to Tutors 

If you are a Tutor, the following provisions apply to you. If you are not a Tutor, these provisions do not apply to you.

2.1 You promise to us that you are at least eighteen years of age and can (and will on request) provide electronic scanned copies of any references, or proof of qualifications and experience, as required during the application process.

2.2 We do not accept any ID documentation, or qualification certificates via post and shall not be held responsible in the event that you send these to us and they end up getting lost.

2.3 We shall be entitled to charge you a cancellation fee (or complimentary lesson) in the event that you cancel within 24 yours.

2.4 You acknowledge that you are not an employee of ours or any of our affiliated companies and you accept full responsibility for all Income Tax, National Insurance and other taxation or employment-related responsibilities arising in connection with your involvement in any Tuition Arrangement. Accordingly, you agree to indemnify Dyadm Academy, without limit and on an ongoing basis, in respect of any Income Tax, National Insurance, social security contributions and any other liability, deduction, contribution, assessment or claim arising from or made in connection with your Engagements with Dyadm Academy. You shall further Dyadm Academy against all reasonable costs, expenses and any penalty, fine or interest incurred 

2.5 You shall respond to all enquiries from Tutees within 14 days of receipt.

2.6 You shall at all times conduct yourself (in line with our training provided) in a professional manner fitting of a tutor both in your dealings with us and your Tutees. Additionally, for in-person lessons your agreeing to provide the venue for a Tuition Arrangement, shall be considered as your warranting to Dyadm Academy that said venue shall be clean, presentable, in compliance with applicable law including but not limited to health and safety legislation and shall be generally fit for purpose, and you agree to indemnify Dyadm Academy in this regard.

2.7 You warrant that at no time shall you directly or indirectly suggest to a Tutee that he or she apply for a refund on any booking for Tuition Arrangements that a Tutee has made through Dyadm Academy. Nor shall you facilitate, or provide, the continuation of tutoring (where the tutoring is not via Dyadm Academy) to a Tutee who has applied for (or received) a refund from Dyadm Academy. In the event of your breach of this paragraph, we reserve the right to invoice you for the relevant refunded booking as well as for any costs that we have reasonably incurred as a consequence of your breach of this paragraph. The prohibition on your provision of tuition services to a tutee who has applied for (or received) a refund as outlined within this provision, shall apply for the period of 12 weeks from our receipt of a written request for a refund from the tutee.

2.8 You accept that Dyadm Academy shall have no responsibility or liability for your welfare at any time whilst you are delivering a Tuition Arrangement, save as may not be excluded by law.

2.9 In the event that you provide defamatory, untrue, inaccurate or malicious feedback about Dyadm Academy (including for example through a web based review site or on social media), we reserve the right to terminate our arrangement with you without notice and without liability. Where advance payment for Services has been made, we may make a pro-rata refund for the remainder of the Services not yet used or provided, but for clarity no refund shall be made for Services already provided.

2.10 You shall have personal liability for and shall indemnify Dyadm Academy for any loss, liability, costs (including reasonable legal costs), damages or expenses arising from any breach by you of these Terms including any negligent or reckless act, omission or default in the provision your services and accordingly you shall maintain in force during your engagement full and comprehensive insurance policies commensurate with your obligations under these Terms.

2.11 In the event that a Tutor has been contacted by a third party organisation, Dyadm Academy is unable to accept any responsibility or liability for any losses that may be incurred as a consequence.

2.12 Tutors discovered to be soliciting work for their own tuition centres (or similar) through the one-to-one listings may have their services removed (without notice and without liability) and may instead be invited to advertise their services as a Company.

SECTION 3

User Content

When you communicate with other Users via the Website or otherwise use the functions of the Website, you may submit to us various material, such as the text of any comments and messages submitted by you via the Website and, for Tutors, the material and information in your profile (User Content).

By submitting User Content, you:

3.1 grant us, for the purpose of us providing the Website and our Services, a nonexclusive, worldwide, royalty-free, perpetual licence (with rights to sublicense on identical terms and in multiple tiers) to use, adapt, perform, display, reproduce, communicate to the public and distribute the User Content through any media now or in future known, which includes the right to display the User Content on and in connection with the Website;

3.2 grant to us and our assignees and licensees all consents which are or may be required (including under Part II of the Copyright, Designs and Patents Act 1988 and any statutory modifications or re-enactment thereof) for the use of the User Content, throughout the universe, in perpetuity, by any and all means and in any and all media now or hereafter known or devised;

3.4 waive in perpetuity in respect of the User Content the benefits of any provision of law known as moral rights or any similar law in any country (moral rights are certain rights that the owner of a copyright work has in relation to how that work is used);

3.5 promise to us that you own the User Content and have the right to grant the licence and that the User Content does not infringe the rights of any third party; and

3.6 promise that any User Content submitted by you does not cause you to breach these Terms including any of your promises as set out in these Terms, in particular the promise made by you at paragraph 

3.7.

1. You promise to us that you accept responsibility, and will compensate us, for any loss or damage caused by any failure by you to fulfil your promises as set out at paragraph

2. When we receive User Content from you, we may check whether it complies with these Terms. We may reject your User Content for any of the following reasons:

if it causes you to breach these Terms including any of your promises as set out in these Terms;

for any other reason in our reasonable discretion.

3.8. Your use of the Website and our Services

You promise that:

3.9 your e-mail address and other contact information provided to us are accurate and that you will update us with any changes to your contact information

3.10 you are fully entitled to use any credit, debit or charge card the details of which you submit to us and that such card has available funds sufficient to cover the charges which are to be deducted from it; and

1. in using the Website and our Services (including submitting User Content), you will not:

2. do anything that may lead to the encouragement, procurement or carrying out of any criminal activity

3. do anything that may cause you or us to breach any applicable laws;

4. e-mail, transmit or otherwise disseminate any material which is defamatory, obscene, vulgar or indecent or may have the effect of being harassing, threatening, abusive or hateful or that otherwise discriminates against, degrades or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability, or which breaches the rights of others (including copyright and other intellectual property rights);

5. distribute unsolicited communications including 'spam' email;

6. transfer files that contain viruses, trojans or other harmful programs or use the Website in any way that may damage or disrupt another's computer;

7. access or attempt to access the accounts of other Users, penetrate or attempt to penetrate the Website security measures or use the Website or our Services as a means to collect or store personal data about others;

8. include identifying information (such as telephone numbers, e-mail addresses, message service identifiers, voIP identifiers, postal addresses, website addresses or name, company name, tuition agency or organisation or any other contact information through which you can be contacted) on the Website or in any messages sent to other Users through the Website or otherwise in any of your User Content; nor

9. use the Website and / or our Services other than in good faith for your own purposes as an individual Tutor or Tutee. For the avoidance of doubt, use of the Website and / or the Services by organisations such as employment agencies is not permitted.

10. We reserve the right at any time to suspend, restrict or terminate your account or your access to the Website and / or our Services and / or to remove any User Content submitted by you or others without notice at our discretion if we have reasonable grounds to believe you or a relevant third party has broken the promise made by you or otherwise at our discretion where we have reasonable grounds for doing so.

3.11. Rights in the Website and its contents

Your use of the Website and its contents grants no rights to you in relation to:

1. intellectual property rights (including copyrights, trademarks, design rights or patents in relation to logos, graphics, photographs, images, sound recordings, compositions, animations, videos and text) (IP Rights) in the Website and its contents and in relation to our Services, whether owned by us or by third parties; or

2. IP Rights in any User Content submitted to the Website by other Users.

3. You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the services, web pages or materials on the Website or the computer codes of elements comprising the Website other than for your own personal use. You may download insubstantial excerpts of this content to your hard drive for the purpose of viewing it provided that no more than one copy of any information is made.

4. Any use other than that permitted may only be undertaken with our prior express authorisation and / or the prior express authorisation of the holder of the relevant IP Rights. If you copy, reproduce, republish, download, upload, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way any content belonging to others without their permission, you will breach these Terms and may be infringing the rights of others, which may be a breach of applicable laws.

SECTION 4

The Limit Of Our Legal Obligations

4.1 As a consumer, you have certain statutory rights in relation to the services provided by us, including the right to receive a reasonable standard of service. Nothing shall restrict those statutory rights. For further information about your statutory rights please contact your local Trading Standards Department or Citizens' Advice Bureau.

4.2 We take responsibility for personal injury resulting from our negligence or that of our employees and agents. 

4.3 If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach. Losses are foreseeable where they could be contemplated by you and us at the time of entering into an agreement on these Terms.

4.4 You agree and acknowledge that we shall not be responsible or liable for:

1. indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into the agreement on these Terms, including loss of profits and loss of opportunity; or

2. failure to provide the Website or our Services or to meet any of our obligations under these Terms where such failure is due to any cause or event beyond our reasonable control.

4.5 We do not accept any liability for damage to your computer system or loss of data that results from your use of the Website and we cannot guarantee that the Website or any files that you download are free from viruses, contamination or destructive features.

4.6 We are responsible for the provision of the Website and our Services but each Tuition Arrangement is an agreement between the relevant Tutor and the relevant Tutee and we are not a party to that agreement and outside of providing the platform to host lessons, and we are not responsible for the actions of Users or other third parties. For these reasons, you agree and acknowledge that:

we have no responsibility or liability in relation to any aspect of any Tuition Arrangement;

without prejudice to our obligation to carry out checks on Tutors under paragraph, we do not make any promise or representation to you as to the suitability of any Tutor;

we have no responsibility for examination entry which is the sole responsibility of the Tutee or the relevant student;

we have no responsibility for any grade received by a Tutee or the relevant student and any consequence that examination grades may entail;

4.7. Although all Users are prohibited from doing so, some Users may provide information or otherwise behave, via the Website, in a way that is unreliable, misleading or even illegal and some Users may not necessarily be who they say they are. Accordingly, to the extent that the law permits, you agree and acknowledge that your use of the Website and our Services is entirely at your own risk and you release us, our directors, contractors and employees from all liability (including in relation to disputes with other Users) where such liability relates to or arises out of the behaviour of (or the User Content or other material provided by) other Users and other third parties.

4.8 Whilst we use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention, we do not promise that the information and other material on the Website itself will be free from errors or omissions.

4.9 Although we reserve the right to monitor the use of the Website and the User Content if we choose, we may not always do so and we do not control, and are not responsible for, the User Content submitted by you or other Users of the Website and, as such, we do not guarantee the accuracy, integrity or quality of such User Content. Furthermore, we recommend that you run anti-virus programs on any information, content and / or User Content obtained via the Website. We will, however, seek to react quickly to any complaints regarding the Website, any User Content or other content on the Website or the conduct of other Users and we treat such complaints very seriously. If you wish to make a complaint please contact us.

4.10 All content and services on the Website are provided on an 'as is' and 'as available' basis. We do not make any promise or representation in respect of the Website or its content, including any assessment of User Content, any advice given (on a personal or general basis) and any statements made by Users, advertisers or other third parties on or via the Website. Any decisions or actions taken by you on the basis of information provided on or via the Website are at your sole discretion and risk and you should obtain individual professional advice where necessary.

4.11 You promise to compensate us for all (if any) claims, liabilities, costs and expenses (actual or consequential) that we may suffer, which arise out of or in connection with your use of the Website and / or the Services, in particular in relation to:

your breach of any provision of these Terms;

1. your involvement in any Tuition Arrangement (including your breach of any Tuition Arrangement); and

2. your violation of any law or the rights of a third party.

4.12 We may provide links from the Website to other websites from time to time (via advertising or otherwise). These links are provided for your ease of reference and convenience only. We do not control such third party websites and are not responsible for their contents. Our inclusion of links to such third party websites does not imply any endorsement of the material contained in such third party websites nor any association with their operators. You acknowledge that we will not be party to any transaction or contract with a third party that you may enter into. You agree that we shall not be liable to you in respect of, and that you will not invoice us in any dispute between you and a third party in relation to, any loss or damage which you may suffer by using third party websites.

4.13 Our liability to you arising out of or in connection with any agreement between you and us on these Terms shall be limited to £250 (250 GBP).

Miscellaneous

4.14 You acknowledge that the data supplied on the Website concerning distances between postcodes (in particular information about Tutors / Tutees near you) is calculated "as the crow flies" (unless stated otherwise) and that we make no promise concerning the accuracy of that information.

You must read our PRIVACY POLICY which contains important information about the use of your personal data and other information regarding your privacy and our security processes and policies. By accepting these Terms you are consenting to the use of your personal data as detailed in that policy.

4.15 You acknowledge that we may withdraw your access to the Website or any of our Services for any period and if necessary permanently, at our sole discretion without liability to you, provided that we shall still fulfil any obligations to provide you with contact details purchased by you and to provide any Services that you have paid for (or alternatively we shall refund you for such payments).

4.16 We are constantly looking for new ways to improve the Website and our Services. We therefore reserve the right to amend these Terms at any time. We may also change these Terms for legal, regulatory or security reasons. You are encouraged to revisit this page for an up to date version of our terms. For particularly important changes to these Terms, we may in addition email you to bring such changes to your attention. If we change these Terms and that change is to your detriment, you may terminate any agreement with us for us to provide Services to you by giving us NOTICE, in which case we shall refund any sums paid by you in relation to those Services to be performed after the date of change of these Terms.

4.17 As part of the registration process, you will receive a verification email, the purpose of which is to take reasonable steps to ensure that the email address you have nominated during registration is controlled by you. That email contains simple instructions which you must follow.

4.18 We reserve the right to withdraw or modify aspects of the Website or our Services, or the entirety of them, where we have legal or commercial reasons to do so. There may also be times when the Website or the Services become inaccessible as a result of technical difficulties. We will, however, use reasonable skill and care to overcome these difficulties where they are within our reasonable control.

Where we reserve a right in these Terms, it does not mean we will be obliged to exercise it.

4.19 You acknowledge that we are entitled to alter the amount or the basis of the calculation of our fees from time to time, provided that such amount or basis is clearly stated at the time when you are making the relevant purchase, prior to any fees being taken.

4.20 Together, these Terms and our privacy policy contain the whole of the agreement between us and you concerning the Website and our Services and replace all earlier agreements and understandings with you, provided that nothing in these Terms will limit liability for fraud. A person who is not a party to an agreement based on these Terms has no right to rely upon or enforce any provision of that agreement.

In the event that any provision of these Terms is held to be invalid or unenforceable, the remainder of these Terms shall remain valid and enforceable.

These Terms and any claim or dispute (whether contractual or non-contractual) in relation to these Terms shall be governed by and interpreted in accordance with relevant United Kingdom law. If you wish to take court proceedings against us you must do so within the United Kingdom.

For dispute resolution please contact  info@dyadmacademy.com.