Feedback and Complaints Mechanism

How to send feedback:

Email: fo6@dswd.gov.ph or drop a feedback form at any of suggestion boxes located in various offices of DSWD Region VI.

How feedbacks are processed:

Your feedback is treated with confidentiality. The feedback is opened only by the Officer assigned, submitted to the Head of Office, routed to the concerned office for appropriate action, if needed.

How to file a complaint:

You may file a complaint through any of the following:

a. By writing a letter to:

JOSELITO G. ESTEMBER

Regional Director

DSWD Field Office VI

M.H. del Pilar St., Molo, Iloilo City 5000

The letter maybe submitted to the Records Section or emailed to fo6@dswd.gov.ph

How complaints are processed:

Your complaint is treated with confidentiality. Complaints is opened only by the Officer assigned, submitted to the Head of Office, routed to the concerned office for appropriate action.

Contact Information of CCB, PACe, ARTA:

PERCIVAL L. AGSAM

Management and Audit Analyst II

Anti-Red Tape Unit Focal Person

plagsam@dswd.gov.ph
or call at (033) 330-7860 local no. 16001

THERESE FELY A. LEGASTE

Regional Information Officer

PACD, 8888, and Non-8888 Focal Person

tfalegaste@dswd.gov.ph

or call at (033) 330-7860 local no. 16032

ANTI RED TAPE AUTHORITY (ARTA)

complaints@arta.gov.ph

or call at 8478–5091 or 8478–5093.

PRESIDENTIAL ACTION CENTER (PACE)

pace@op.gov.ph

Hotline 8888 or 82498310 loc. 8175 or 8182

Tel Nos. 8736-8645, 8736-8603, 8736-8606, 8736-8629, 8736-8621

CONTACT CENTER NG BAYAN (CCB)

email@contactcenterngbayan.gov.ph

0908-881-6565

For our Clients and Partners:

The opinions of and feedback from our clients and partners regarding the services availed at the Department of Social Welfare and Development (DSWD) is very important to us to improve our Work. We also welcome queries on our various programs, projects and services thru the following: