Feedback and Complaints Mechanism
How to send feedback:
Email: fo6@dswd.gov.ph or drop a feedback form at any of suggestion boxes located in various offices of DSWD Region VI.
How feedbacks are processed:
Your feedback is treated with confidentiality. The feedback is opened only by the Officer assigned, submitted to the Head of Office, routed to the concerned office for appropriate action, if needed.
How to file a complaint:
You may file a complaint through any of the following:
a. By writing a letter to:
Atty. Carmelo N. Nochete
Regional Director
DSWD Field Office VI
MH Del Pilar, Molo, Iloilo City 5000
The letter maybe submitted to the Records Section or emailed to fo6@dswd.gov.ph
How complaints are processed:
Your complaint is treated with confidentiality. Complaints is opened only by the Officer assigned, submitted to the Head of Office, routed to the concerned office for appropriate action.
Contact Information of CCB, PCC, ARTA:
Atty. May Rago-Castillo
Designated Focal Person - Ease of Doing Business/ Exigent Concerns
Regional Information Officer
09560661962
Email: mrcastillo@dswd.gov.ph
Contact Center ng Bayan
09088816565
Email: email@contactcenterngbayan.gov.ph
Facebook: https://facebook.com/civilservicegovph
Web: https://contactcenterngbayan.gov.ph/
PCC
736 - 8645
736 - 8603
ARTA
For our Clients and Partners:
The opinions of and feedback from our clients and partners regarding the services availed at the Department of Social Welfare and Development (DSWD) is very important to us to improve our Work. We also welcome queries on our various programs, projects and services thru the following:
Tel. # (033) 3307860
Mobile #: +63395751814
M.H. del Pilar Street, Molo, Iloilo City