Feedback and Complaints Mechanism

How to send feedback:

Email: fo6@dswd.gov.ph or drop a feedback form at any of suggestion boxes located in various offices of DSWD Region VI.

How feedbacks are processed:

Your feedback is treated with confidentiality. The feedback is opened only by the Officer assigned, submitted to the Head of Office, routed to the concerned office for appropriate action, if needed.

How to file a complaint:

You may file a complaint through any of the following:

a. By writing a letter to:

ARWIN O. RAZO

Regional Director

DSWD Field Office VI

MH Del Pilar, Molo, Iloilo City 5000

The letter maybe submitted to the Records Section or emailed to fo6@dswd.gov.ph

How complaints are processed:

Your complaint is treated with confidentiality. Complaints is opened only by the Officer assigned, submitted to the Head of Office, routed to the concerned office for appropriate action.

Contact Information of CCB, PCC, ARTA:

Atty. May Rago-Castillo

Designated Focal Person - Ease of Doing Business/ Exigent Concerns

Regional Information Officer

09560661962

Email: mrcastillo@dswd.gov.ph

Contact Center ng Bayan

09088816565

Email: email@contactcenterngbayan.gov.ph

Facebook: https://facebook.com/civilservicegovph

Web: https://contactcenterngbayan.gov.ph/

PCC

736 - 8645

736 - 8603

pcc@malacanang.gov.ph

ARTA

complaints@arta.gov.ph

For our Clients and Partners:

The opinions of and feedback from our clients and partners regarding the services availed at the Department of Social Welfare and Development (DSWD) is very important to us to improve our Work. We also welcome queries on our various programs, projects and services thru the following: