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Here you can find support using Home Learning, You can contact IT Home Support at the bottom of this page
Frequently Asked Questions
Frequently Asked Questions
What is my child's email address?
What is my child's email address?
Every child will receive their own academy account that they can use to access school resources. Email addresses are always your child's "username" followed by academy website address eg: TMA19JaKi@thomasmiddlecott.co.uk
Students can access resources by logging into:
Secondary Students login at www.secondary.dret.cloud
Primary Students login at www.primary.dret.cloud
My child has forgotten their Password
My child has forgotten their Password
Your child can reset their password by going to www.password.dret.cloud, If they can't self-reset then please submit an IT Support request with the following details:
Child's Full Name
Child's Academy Name
Child's Form Group/Tutor
My child does not have a login for a subject learning platform
My child does not have a login for a subject learning platform
Most subject platforms will be set up with Microsoft 365 Sign In allowing your child to login using their academy email and password. If however further assistance is required please ask your child to speak with their subject teacher.
How can I support my child with a subject learning platform?
How can I support my child with a subject learning platform?
Sparx Maths: https://sparxmaths.com/parents/
How can I download a copy of Microsoft Office 365?
How can I download a copy of Microsoft Office 365?
All students at DRET academies can download Microsoft Office 365 completely free with their academy account.
Visit www.software.dret.cloud
Login with academy email and password
Download the version appropriate for your device
How do I create a school browser profile?
How do I create a school browser profile?
We recommend setting up a "Browser Profile" for your child to use with their academy account. This will make signing into school resources easier and avoid conflicts with personal accounts.
How do I use a Chromebook?
How do I use a Chromebook?
You can learn more about how to use and make the most of a Chromebook at https://support.google.com/chromebook/?hl=en-GB#topic=3399709
Microsoft Teams
Microsoft Teams
How do I login to Microsoft Teams?
How do I login to Microsoft Teams?
Visit secondary.dret.cloud / primary.dret.cloud in any web browser.
Login to Microsoft with an academy email and password.
Locate and click the Teams icon on the dashboard.
Your child will now be logged into Microsoft Teams.
For ease of access and on mobile devices you may wish to utilise the official Microsoft Teams app on Android and iOS.
How do I use Microsoft Teams?
How do I use Microsoft Teams?
David Ross Education Trust Guides
DRET Teams - Navigating the Classroom
DRET Teams - Using Assignments
DRET Teams - Joining Live Lessons
Microsoft Guides
How do I join a Live Lesson?
How do I join a Live Lesson?
Student Portal & MCAS
Student Portal & MCAS
My Child has forgotten their Student Portal login details or password
My Child has forgotten their Student Portal login details or password
Microsoft Sign-In
If your academy has opted to use Microsoft Sign-in for Student Portal your child will use the Microsoft Account button on desktop or Magic Link on mobile. In the case your child has forgotten their academy login they should follow the guidance under My child has forgotten their Password.
Stand-alone Logins
If your child has forgotten their stand-alone Student Portal login we recommend using the "Forgotten Details" link to receive a recovery email.
Go to www.bromcomvle.com .
Click "Forgotten Login Details?"
Enter the academy "School Code" and your child's academy email address.
Ask your child to login to academy emails via secondary.dret.cloud/primary.dret.cloud.
Locate and follow the instructions on the recovery email.
How can I request support?
How can I request support?
If you require technical support or your issue is not covered by our remote learning guides you can reach out to our IT Team.
So they can respond without delay please ensure you include the following information on your request:
The full name of your child
Which academy your child attends
Detailed description of your issue and any error messages you see (screenshots/photographs are ideal)
You are contacting using an email we have on record for you
To contact IT Home Support email ITHomeSupport@dret.co.uk
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