Terms and Conditions

By sending your child for their first session, you are accepting these terms and conditions.

Lesson fees

DTM Tutoring accepts block booking of 4 lessons in advance. If payment is not made, any appointments booked will be cancelled until payment has been received.

General Requirements

The child(ren) must be ready to learn from the start of the lesson time. In the unlikely event that the tutor is running late, they will start the hour’s session from their arrival. We have extremely strict time schedules to stick to, so please respect the fact we may have to rush off for a lesson with another child.

If the lesson is online, please allow yourself time to check your microphone and webcam is working correctly. If there are technical difficulties (on the client’s side) fees are still payable. If there are technical difficulties on the tutor’s side, the lesson will be cancelled, and the payment credited onto next block booking.

We are available for contact by email (admin@dothemathsen.co.uk) for any enquiries. 

We always strive to give feedback to a parent or guardian directly straight after the lesson.

If your child is unwell with a sickness bug, eye infection or other contagious illness you must tell the tutor with as much notice as possible, even if it means a cancellation is necessary.

Cancellation Policy

If at any time you would like to stop or postpone your child’s tuition one months’ notice will be required. Please also give as much notice as possible if a time change is required.

Whilst we would love your child to have 100% attendance, we accept there may be times when you need to take a holiday which will be credited to your next month.

Any missed lessons due to illness or otherwise are 'lost' lessons. DTM Tutoring does not offer replacement lessons for non-attendance.

School Holiday lessons are in addition to term-time weekly lessons and are booked separately. Though, please take note that the slot is reserved for you and please honour that where possible.

For Summer Holiday booster lessons, lessons that are pre-booked cannot be cancelled in bulk unless a month’s notice is given. If individual lessons are cancelled due to holiday or other appointments, one full weeks’ notice must be given.

If notice is not given in the correct time period, the full lesson charge will be required. If, for any reason, a lesson is missed by the client the full fee will be charged. The tutor will endeavour to contact the client to remind them of the lesson but if they have not attended within 10 minutes the lesson will be cancelled and charged in full.

We try, wherever possible not to cancel appointments but if a cancellation is needed as much notice as possible will be given, and your lesson will be credited to your next month.

Tuition Terms and Conditions

We are engaged by the client only to provide tuition and are not responsible for the safety, welfare, well-being and care of minor students or for the protection of any person’s property. In the case of all students, a responsible adult (other than ourselves) must be always present at the premises during which we are present for a lesson. 

Any advice we give as a tutor is our own personal opinions.

We are not liable for any direct, incidental, consequential, indirect, special, punitive or similar damages arising out of use of our tutoring service, or any errors or omissions in the content of our materials. 

You the client specifically waive any and all claims arising out of the use of this tutoring service.

We strive to provide the best possible service. However, we will not be held accountable or responsible for the academic success or lack thereof demonstrated by the student/client. Although we will do everything in our power to help grades and skill sets improve, we can offer no guarantee of this.

Safeguarding

As we work directly with children and young people, we ensure safeguarding is at the heart of our work.

It is important that we protect the children who we work with under ‘DTM Tutoring’ and their families. It is also essential that we provide parents with the overarching principles that guide our approach to child protection. The tutor is the safeguarding lead for DTM Tutoring and will respond efficiently and appropriately to any concerns we may have for a child’s health and wellbeing.

The tutor is fully DBS checked.

COVID 19 Policy

DTM Tutoring follows UK Government guidelines fully. If a local lockdown or national lockdown occurs, all lessons will be moved to online and the cancellation policy still applies. Please inform the tutor if you or any member of your household is self-isolating and the lesson may be moved online and the cancellation policy applies.

Photo Consent

During the child’s lesson, we may take photos/ videos of the child and their work to show activities that have been completed. When photos/ videos are taken, they will never include any images of the child’s face to protect their privacy. All posts to the ‘Do The Maths SEN’ Facebook and / or Instagram pages will follow GDPR guidelines fully and contain minimal information about the child.

On rare occasions, such as when the child has included their name on their work, their name may be included in a photo or video, but this will be their first name only. All children will be referred to as ‘Mr/Miss and the first initial of their name to protect their identity. Their age/ year group may be mentioned.