Troubleshooting

If your device isn't working:

• Email your teacher to let them know what the problem is and so they know that you are working to find a solution.

• Email the Donegal Tech Team at support@donegalsd.org

• Include the following:

  • First and last name of the student

  • Brief description of the problem

Troubleshooting Tips:

You can try these before contacting support or while you wait to hear back:

• Resetting your profile fixes many problems on Chromebooks including clearing cache and cookies which can cause various problems.

• Follow these steps on your Chromebook: see image above

  • Logout (sign out completely) of the Chromebook

  • Click the on the profile you want to remove

  • Click the down arrow next to the profile name

  • Click Remove this user

  • Click Remove this user again

  • When the login box pops up again, log back in.

• Charging issue:

  • Make sure you have tried multiple outlets

• Zoomed in or out and can’t reset:

  • Use this keyboard shortcut (Ctrl + Shift + 0)

• Connection issues?

  • Run this speed test if on campus: https://speedtest.donegalsd.org/

  • Run this speed test if at home: https://www.speedcheck.org/

• Audio issues?

  • Check your mic and speakers by recording a test using this site: https://online-voice-recorder.com/

• Webcam issues?

  • Test your webcam using this site: https://webcammictest.com/