BOOKINGS AND DEPOSITS
Once you have completed booking request form we will email you to confirm we can accommodate your requested date and time, if we cannot we will send you details of dates and times closest to your requested slot. Once this is agreed we will send you details of how to pay the required deposit- this must be paid within 24 hours of the payment details being sent to secure the booking.
An invoice with the final balance will then be sent - this can be paid by card or cash at the beginning of your event. Failure to pay the remaining balance will result in the event being cancelled.
CANCELLATIONS
All deposits are non-refundable from time of booking- please advise DMV Events on gamingparty@dmvevents.co.uk as soon as possible if you wish to cancel. If DMV Events are made aware of the cancellation prior to 14 days before the event we can allow you to reschedule the event. However failure to cancel in this time period will result in loss of deposit.
In the unlikely event that DMV Events has to cancel your party a full refund including deposit will be offered or an alternative date and time arranged. DMV Events reserve the right to cancel any booking at any stage up to the event time due to circumstances out with our control.
PARTY SIZE
DMV Events recommends a party size of 12 for the best experience in the van- this allows everyone access to their own seat and gaming equipment. We can accommodate party sizes larger when turns each can be taken. This ultimately results in less time in the gaming van for each person- however we are happy to help you arrange this on the day.
TRAVEL COSTS
We cover Lanarkshire and surrounding area, however for events out with our 30minute travel limit extra charges will apply. You will be advised of this prior to booking confirmation and these must be paid with deposit. These charges are necessary in order to allow us to cover costs of the extra travel, please be advised these costs are kept to a minimum and we love bringing the Gaming party to areas that have not yet experienced the ultimate gaming experience.
ON THE DAY
DMV Events will endeavor to arrive 15-20 mins before the event start time so we can be set up and ready for the start time. However we cannot accept responsibility for issues out with our control- such as traffic. Should this occur DMV Events will ensure you have the full time you have paid for - however we will not offer compensation for this.
It is your responsibility as the booker to ensure the following is available:
Parking for a van 7.5m x 3m is available in a safe location. We cannot accept any responsibility for inadequate parking or unsafe conditions and we reserve the right to cancel the event due to this.
Power -It is the bookers responsibility to provide us access to a standard plug socket within 25 meters of our parked position, failure to provide this could mean having to cancel the event with no refunds given.
DMV Events holds no responsibility in the highly unlikely event of any damage caused to the power supply for the event.
Internet- it is the bookers responsibility to ensure the access to the home internet is within 25 meters of the parked position and to be there before the start of the event to allow us access to this. DMV Events cannot be held responsible for a bad or difficult internet connection. If this happens the event can still run offline and our team will ensure everyone is still able to access games.
UPDATES ON CONSOLES AND GAMES
We check and carry out updates daily however updates can be released at any time/day. Therefore although we do endeavor to have all games you have requested available as well as other favourites, we cannot accept responsibility if a specific game needs updates during your event and is therefore unplayable.
AGE APPROPRIATE GAMING
During the booking request we ask for the booker to choose games they wish to be allowed at the party. The booker accepts responsibility for ensuring all guests and the parents have agreed to the games requested by the booker. We advise age appropriate gaming and we are happy to provide a list of games suitable for your party if requested. DMV is in no way responsible for games played by individuals who are younger than the specified age. We cater for 7 years plus for events, children under this would need to be accompanied by a guardian at all times during our events. It is the bookers responsibility to gather permissions and special requests from the guardians of any children attending prior to the event regarding age appropriateness and to advise the DMV team on arrival of these.
APPROPRIATE BEHAVIOURS AT EVENTS
No food or drink is allowed within the gaming party at any time. DMV Events staff will not tolerate any form of aggressive or disrespectful behaviour towards themselves or the equipment provided for the event. Any damages caused to any part of the gaming party which is deemed to be as a result of inappropriate behaviour will result in the booker being held responsible and fully liable for the cost of damages.
We reserve the right to remove any person or persons from the event if we judge their behaviour to be inappropriate, if we feel they are under the influence of alcohol or drugs or if we feel they are not adhering to rules stipulated by the DMV Events staff on the event day. No refunds or compensation are offered in these circumstances.
OUR SAFETY COMMITMENTS
Every effort has been made to ensure our gaming party event is safe, clean and all together fit for purpose and that it complies with all Health and Safety requirements but anyone entering or exiting the event does so at their own risk.
All adult members of our staff are DBS certified. Proof to which can be requested prior to the event date. Full public Liability insurance is in place.
We hold no responsibility over any event attendee who may suffer from any form of photo sensitive related incident, booker can discuss any issue in advance with DMV Events.
PHOTOS/SOCIAL MEDIA USE
For advertising purposes we may take photos and/or short videos. These may be used on our website or on other social media advertising platforms. It is the bookers responsibility to seek permission from all parents/guardians around this and to advise the DMV Events team on arrival if this is not acceptable. You are also welcome to take photos and share as you please.
TERMS OF USE
DMV Events highlights that the gaming consoles within the van and games within them are for private use only. Not for commercial use. We do not charge the booker or attendees at any event to play, use of the games consoles is completely free of charge. The charge by DMV Events is a hire fee for a time specified event within a specialised van environment and staffing costs. Bookers and attendees are welcome to bring any game to the party they wish.
We reserve the right to amend any details within these terms and conditions at any time, for example pricing, deposits, appropriate behaviours. Any booked events will not be affected.