Frequently Asked Questions for
SolMate Sunblock Stick
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How to apply sunblock stick?
How to apply sunblock stick?
Remove cover and extend the sunblock stick by twisting the bottom part of the container. Lightly glide the stick on the desired areas.
Is this water-resistant?
Is this water-resistant?
The sunblock stick is WATER-RESISTANT when applied to the skin.
How do I clean my sunblock stick?
How do I clean my sunblock stick?
You can clean the sunblock stick by spraying the top layer with some alcohol before wiping the product with tissue, or by using a wet wipe.
Should I apply makeup or sunblock first?
Should I apply makeup or sunblock first?
Sunblock is recommended to be applied first before the makeup. Reapplication works well over light makeup.
How often should I use the sunblock stick?
How often should I use the sunblock stick?
Apply the Sunblock Stick every day on skin, especially if going outside. Even on cloudy days, up to 80% of the sun’s harmful UV rays can penetrate the skin.
Can I use this on my face/any exposed area on my skin?
Can I use this on my face/any exposed area on my skin?
The sunblock stick may be used for any desired area. Ingredients and allergens may be found in the packaging. Sunblock is only for external use.
Does this leave a white cast?
Does this leave a white cast?
The sunblock stick does not leave a white cast.
Can I use this even if I have acne?
Can I use this even if I have acne?
The product can be used even if acne is present. Please refer to the ingredients and allergens prior to use. If irritation or breakout occurs, please consult a specialist and refrain from using the product.
Frequently Asked Questions for
Solly Plushie
What materials are used to make the plushie?
What materials are used to make the plushie?
The plushie is made out of a plush fabric composed of polypropylene cotton while the stuffing is pure cotton.
How big is the plushie?
How big is the plushie?
There are two sizes offered
Small - 17 x 17 cm
Large - 26 x 26 cm
Is the plushie safe for young children?
Is the plushie safe for young children?
The plushie is safe for young children.
Are there different designs or styles of plushies available?
Are there different designs or styles of plushies available?
Only one design is offered for the plushie which comes in two different sizes.
Can the plushie be washed?
Can the plushie be washed?
It is recommended that the plushie is hand-washed to avoid possible damage.
Frequently Asked Questions for
SolMate Shirts
What materials is the shirt made from?
What materials is the shirt made from?
Shirts are made from 100% cotton, with a Direct-to-Film (DTF) print for the design.
What is the fit of the shirt?
What is the fit of the shirt?
Regular fit
How should I care for my shirt?
How should I care for my shirt?
Washing:
Turn the shirt inside out to protect the print.
Use cold or lukewarm water and mild detergent.
Hand wash or use a gentle cycle on the washing machine.
Avoid bleach or fabric softeners as they can damage the print and fabric.
Drying:
Do not wring the shirt to prevent cracking or peeling of the print.
Air dry by hanging the shirt inside out in a shaded area.
Avoid direct sunlight, which can cause fading.
If using a dryer, select a low-heat or delicate setting.
Ironing:
Turn the shirt inside out before ironing.
Use a low-heat setting on the iron.
Avoid direct contact with the print. Use a pressing cloth if ironing over the printed area is necessary.
Do you offer different sizes?
Do you offer different sizes?
The shirts are offered in a range from small to double extra-large.
Small (S) – 18 x 26 inches
Medium (M) – 19 x 27 inches
Large (L) – 20 x 28 inches
Extra Large (XL) – 21 x 29 inches
Double Extra Large (2XL) – 22 x 29 inches
Are the shirts unisex?
Are the shirts unisex?
The shirts are suitable for both male and female customers.
What can we reference the sizes to?
What can we reference the sizes to?
Sizes are slightly bigger than Uniqlo sizes.
Are the shirts pre-shrunk?
Are the shirts pre-shrunk?
The shirts are pre-shrunk so what you try on is what you will get.
General Return Policy
If the product is damaged, the customer is entitled to a replacement if the customer has contacted the company within three days of purchase. The customer is required to return the product. The customer may have the option to meet in person for the exchange or conduct the exchange through courier. If the customer chooses to hold the exchange through courier, the customer must shoulder the transport fee.
What if the plushie I got is the wrong size?
If the plushie that was received is the wrong size, the customer is entitled to change it if the customer has contacted the company within three days of purchase, as well as if the plushie has not been damaged or stained in any way. The customer is required to return the plushie. The customer may have the option to meet in person for the exchange or conduct the exchange through courier. If the customer chooses to hold the exchange through courier, the customer must shoulder the transport fee.
What if the shirt I ordered does not fit?
If the shirt that was ordered does not fit, the customer is entitled to change it if the customer has contacted the company within three days of purchase, as well as if the shirt has not been damaged in any way. The customer is required to return the shirt. The customer may have the option to meet in person for the exchange or conduct the exchange through courier. If the customer chooses to hold the exchange through courier, the customer must shoulder the transport fee. The customer is only allowed to pick sizes from the same design of shirt.
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