Frequently Asked Questions
1: Where are your products made?
1: Where are your products made?
- All of the products seen in this website are proudly made in the Philippines, specially handcrafted by our skillful and dedicated craftsmen.
2: Where can I buy your furniture?
2: Where can I buy your furniture?
- You can visit our dealers which are nearest to your area. Please check our Dealer's page for more information.
3: If I buy directly to the manufacturer, will I be given a discount?
3: If I buy directly to the manufacturer, will I be given a discount?
- The company follows the Manufacturer's Suggested Retail Price (MSRP), the standard pricing, even if you may desire to directly purchase from us.
4: What are the materials used in the items?
4: What are the materials used in the items?
- You may find the specifications located below on each item page that you may visit our the website.
- We commonly use mahogany wood, leatherette, and fabric in the construction of our products.
- We are able to accommodate specific preferences with the fabric or leather (such as genuine cow leather) used in the creation of your item.
5: There's a problem with my item. Where can I find assistance?
5: There's a problem with my item. Where can I find assistance?
- We have customer support for our after-sales services.
- E-mail us at customersupport@divanandsettee.com
- Call us at (632)6644623
- Message us in our Facebook page @divanandsettee
6: I need my furniture customized because my space is very limited/I have an area requirement.
6: I need my furniture customized because my space is very limited/I have an area requirement.
- Furniture customization is a feature which is only available directly through us.
- We have a team that can go on-site to measure the spaces required for your furniture. You can also provide photos and specifications of designs you may wish for your customized furniture.
- Please visit our Completions page, where you may find our previous custom-made creations.
7: How can I trust that the furniture I'm buying is worth my money?
7: How can I trust that the furniture I'm buying is worth my money?
- We value our customers' trust and investment; which is the reason why our products are carefully planned and designed to have long-term structural stability, taking note of the quality of the materials used as well.
- We provide a Limited Warranty to assure you that our company genuinely cares for our clients. We want ensure that our customers are happy with their item for the long-run. Please check the Limited Warranty page for more information.
8: How do I clean the fabric or leatherette of my sofa?
8: How do I clean the fabric or leatherette of my sofa?
- We recommend using a cloth dampened with water to clean the affected surface of your sofa.
- If further cleaning is required, you may use a very mild hand soap as a cleaning agent.
- We do not recommend using strong soaps, detergents, or other means of cleaning that would cause permanent staining or the fade of color to the upholstery.
9: Can I wash the fabric of my sofa/cushions?
9: Can I wash the fabric of my sofa/cushions?
- Generally, most upholstery fabric will shrink when washed with water. We recommend dry cleaning if possible.
- If you insist on washing the fabric of your sofa or cushion, please wash a small portion (e.g. pillow cover) of the same fabric first to test if the upholstery would be affected.
10: I need assembly instructions for my furniture. Where can I get them?
10: I need assembly instructions for my furniture. Where can I get them?
- Our items usually have assembly manuals upon delivery. If lost, please email our customer support for a soft copy.
11: I have a question about the delivery status of my furniture. How can I get help?
11: I have a question about the delivery status of my furniture. How can I get help?
- If you bought our furniture from one of our dealers, we are unable to access their delivery information because their stores are independently owned and operated.
- Please contact the customer support of the dealer where you have purchased our item.
12: Can I get a hard copy of the catalog?
12: Can I get a hard copy of the catalog?
- Unfortunately, we do not have catalogs or brochures that can be sent directly to consumers.
- Our catalogs are available for online viewing here at our website, www.divanandsettee.com.
13: Do you have any financing plans?
13: Do you have any financing plans?
- Our dealers are independently owned and operated; therefore, stores may offer a variety of financing options. Finest TM does not offer financing directly to consumers.
14: I'm confused. What is the difference between 'Divan and Settee' and 'FINEST TM'?
14: I'm confused. What is the difference between 'Divan and Settee' and 'FINEST TM'?
- Divan and Settee is our company name, while Finest TM is our brand name; you may see it as a logo on our products.