Boost Mobile is available nationwide. During the sign-up process, your address will be verified ensure you will have coverage in your area. 

We’ll prioritize connecting you on the Boost Mobile Network. However, in some cases, you may be connected on one of our other partner networks depending on various factors.

After activation, it may be possible to move onto the Boost Mobile Network depending on your device and your home location. To verify eligibility, please call a VIP agent who will help determine network and device compatibility.  

Yes! Global Talk & Text is included at no additional cost with the Unlimited+, Unlimited Premium and Infinite Access plans and can be added as an additional service for $10/month on the Unlimited Plan. This feature will allow you to stay connected while you are in the U.S to people worldwide.  Here’s what you’ll get:

• Unlimited talk to 60+ destinations (Mobile)

• Unlimited talk to 100+ destinations (Landline)

• Variable minutes to 120+ destinations

• Unlimited text to 220+ destinations

For the most up-to-date list of supported countries, please visit here. 

We’ve got the latest and greatest from Apple, Samsung and Motorola, plus our own lineup of Celero devices. If you’d like to purchase a new phone, check out our selection here. 

Of course! Most phones made in the last five years are compatible with Boost Mobile service. If you have a popular, unlocked phone, you’re ready for our network. Here are some examples of compatible phones:

• iPhone: iPhone XR or newer 

• Samsung: Galaxy S-series (S20 or newer), Galaxy Z-series (Z Flip and Z Fold or newer) 

• Google: Pixel 5-series or newer 

A heads-up though, due to internal hardware differences, some phones designed for our network might not be optimized for, or compatible with, another. Confirm the compatibility of your device here. 

Yes, many newer smartphones support multi-SIM functionality, either through a combination of a physical SIM card slot and an eSIM, or through dual eSIM capabilities. Check your phone's specifications or user manual to confirm if it supports multi-SIM as long as your phone has the capability. 

Multi-SIM allows you to use two or more SIMs simultaneously in a single phone. This means you can have two or more phone numbers, data plans, and carrier services active at the same time.

• Separate work and personal lines: Keep your work and personal communications distinct on one device.

• International travel: Use a local SIM for affordable data and calls while keeping your primary number active. Boost Mobile also has a data-only international roaming eSIM. If you have an unlocked phone, you can add it here.

An eSIM is a digital SIM embedded in your phone. Instead of inserting a physical SIM card, you can activate a cellular plan through a QR code or your carrier's app. Both Apple and Android devices support eSIM. Currently, these devices support eSIM.

1. Ensure your phone is unlocked: A carrier-locked phone may not support SIM cards or eSIMs from other carriers. Contact your current carrier to unlock your device. See the below FAQ item on how to unlock your phone.

2. Check with your carrier(s): Confirm that your carrier(s) support multi-SIM and eSIM functionality. They may need to provide you with an eSIM profile or QR code.

3. Install the SIM cards or eSIM profiles: Follow the instructions provided by your carrier or phone manufacturer to install the physical SIM card and/or activate the eSIM profiles. 

4. Configure your phone settings: Once the SIMs or eSIM profiles are installed, access your phone's settings to manage your multi-SIM setup. You can typically assign names to each SIM, set preferred lines for calls, messages, and data, and choose which SIM to use for specific contacts.

If you encounter any issues during the setup process, contact the PARTNERscriber Support team at 888-622-0078 or the phone manufacturer for assistance. They can help troubleshoot any problems and ensure your multi-SIM setup is working correctly.

Yes! We started supporting watches & tablets in April of 2025.

• Employees have the option to Finance, Purchase, or BYO.

• All devices the employee plans to bring to Boost must be unlocked

• Watches and Tablets are not available in Puerto Rico or the US Virgin Islands

• BYO is available for Apple iPads with 5G standalone and 4G with eSIM support launched in 2018 or later (agents will be able to consult an IMEI Checker if you are unsure if you have a compatible model)

• BYO is available for Apple Watch (LTE Connected) Apple 6 (Cellular) models and above (agents will be able to consult an IMEI Checker if you are unsure if you have a compatible model)

• Any account with at least one Apple iPad or Apple Watch line will automatically be postpaid billing (even if the employee is not financing any devices)

If you’d like to purchase a new device, check out our selections of Apple iPads and Apple Watches.

In order to activate your phone on Boost Mobile, you must ensure that it's unlocked from your current carrier. This process usually takes only a few hours, but in some cases it can take up to a few days, so keep that in mind. Follow the steps below to ensure it isn't locked. Once you do, we’ll help you handle the rest.

 1. Pay off your phone on your current carrier's app or website. 

2. Confirm your phone is unlocked. You can do so by checking your current carrier's policy online. Some carriers keep devices locked for a certain amount of time after purchasing (e.g. Verizon locks phones for 60 days after purchase). If you need assistance, you may also contact the PARTNERscriber Support team at 888-622-0078.

The PARTNERscriber employee discount is a lifetime benefit. Once you sign up and become a PARTNERscriber, your discount is locked in for as long as your account remains in good standing regardless of where your journey takes you. This applies to all lines on your account, including those used by family members.

Employees are eligible for the PARTNERscriber benefit for up to 10 devices or lines. However, there are limits on how many can be obtained at one time. 

• Financed Devices:

  • • You can finance up to 3 devices in a single transaction. 

    • After 60 days, you can finance 3 more devices, as long as all current devices are active, in use, and your bill is up to date.

    • This process continues until you reach the 5-device limit.

• BYOD (Bring Your own Device): 

  • • You can add up to 3 BYODs in your initial order.

    • Once at least one line is activated, you can add more BYODs, up to a total of 10 lines per account. 

Some orders can ship same-day. But, all orders are subject to review by our Consumer Protection team. This may add up to 72 hours for your order to be processed. If you wish to avoid that timeframe, it is recommended that you contact our PARTNERscriber Support team at 888-622-0078.

SIM card-only kits will arrive via UPS 2nd Day Air, two business days after shipping. Make sure your phone is unlocked, so it’s ready to activate on the Boost Mobile Network.

If you've ordered a new phone, your phone and SIM will arrive in the same package via UPS 2nd Day Air, two business days after shipping. Please keep in mind that if you ordered a financed device, you must be home to sign for your order. If there is no one to sign for the delivery, the order will be returned to Boost Mobile.

Once the phone ships, you'll receive a notification email with a tracking number. Delivery will be attempted three times over three days and UPS will notify you of a delivery window. You must be home to sign for the delivery. If you are not home to sign for the phone when it’s delivered, the phone will be returned to the sender and the order will be canceled.

If you are bringing your own phone and have an iPhone SE or newer, you do not need to wait for your SIM kit to arrive in the mail and you can activate with eSIM right away! 

For Financed Devices:

• Signature required upon delivery.

• Shipping address cannot be changed after purchase.

• Cannot be re-routed to a UPS Hub for pickup.

• Three delivery attempts will be made. If all fail, UPS will return the device to the shipper.

• A refund will be processed once the device is received by Boost Mobile.

For Devices purchased outright:

• No signature required for delivery.

Note: For both situations above, a tracking number will be provided upon shipping.

Employees are only eligible to receive the PARTNERscriber discount on one account for up to ten lines, on the Unlimited, Unlimited +, and the Unlimited Premium plans only.

For questions related to your PARTNERscriber credits, please email PartnerScriber@boostmobile.com.  All other questions can be directed to the PARTNERscriber Support team at 888-622-0078.  As a reminder, all calls are recorded and monitored. 

Yes, OTP texts will still be delivered even if your Boost account is suspended due to non-payment. However, if you are experiencing issues receiving the OTP, ensure your device is powered on and has a signal. If problems persist, please contact customer support for assistance.

For iPhone (iCloud Backup):

• Open WhatsApp and go to Settings.

• Tap Chats > Chat Backup.

• Tap Back Up Now to create an immediate backup.

• To enable automatic backups, tap Auto Backup and select a frequency (Daily, Weekly, or Monthly).

• Make sure Include Videos is toggled on if you want to back up media files.

• Ensure you have enough iCloud storage available.
  
  

For Android (Google Drive Backup):

• Open WhatsApp and go to Settings.

• Tap Chats > Chat Backup.

• Tap Back Up to Google Drive and choose a backup frequency.

• Select your Google account or add one if not already linked.

• Tap Back Up to create an immediate backup.

• Ensure you have enough Google Drive storage and a stable internet connection.

Note: To restore your chats, simply log into WhatsApp on a new device using the same phone number and Google/iCloud account, then follow the on-screen prompts to restore your backup.

Call us at 888-622-0078 to initiate the return or replacement process. You have 30 days after the shipping date to return it. If the phone is damaged in transit or the wrong phone was delivered, we’ll send a label for the return shipment. We’ll then send you a replacement phone or process a refund once our team at the shipping warehouse receives it. 

Yes! Our Global Roaming features allows you to travel abroad in select countries and use your Boost Mobile device. For the most up-to-date list of supported countries, please visit here. 

Additional destinations may be accessible depending on your SIM card or device type.