Account & Technical

We suggest trying all of the following troubleshooting steps for any technical issues you are experiencing:

• First, try a different browser or device to see if the issue persists

• Clear your cache and cookies on your browser

• Disable all addons/plugins/extensions

• Try accessing the site via Incognito/Private browsing modes

• Disable any VPN or Proxy networks

• If possible, switch your internet from mobile (if using a mobile device) to wi-fi, or from wi-fi to a wired connecting if using a desktop device

Please complete all of these steps and then contact us at help@digiphile.co if you continue to need assistance!

We do not offer the ability to change your email at this time.

Please contact us at help@digiphile.co from the email address associated with your Digiphile account, whenever possible, and provide the following details:

• The email address of your Digiphile account:

• The email address you'd like to change to:

We do not offer the ability to self-delete accounts at this time.

Please contact us at help@digiphile.co from the email address associated with your Digiphile account with the subject line "Delete Account" and we will help as quickly as possible.

At this time, payment methods cannot be changed post-purchase or for collection upgrades. You can select a different payment method for future purchases at the time of purchase, and we apologize for the inability to update payment methods at this time. 

We are investigating options for updating payment methods, especially during upgrades, and hope to have this in a future update.