DietitianLive Pre-Onboarding Portal

BENEFITS

Medical, Dental, Vision: Newly hired employees will become eligible for benefits first of the month following 30 days of employment. For example, if you the start date is June 5, 2026, benefits would become effective on August 1, 2026. 

401(k): Newly hired employees are eligible for benefits after 30 days of employment and are auto-enrolled at 3%. A registration email from Human Interest will be sent to the employee's personal email address. Employees will be able to opt-out or change their contribution rate once they have registered for an account. 

BENEFITS PACKAGE

VIEW PAYROLL CALENDAR 

EXPENSES

Newly hired employees will be required to submit an expense report for incurred licensing fees during their first week of employment. Expenses will be paid out on the following payroll check date.  

Professional Liability Insurance

1. What if we did not have any malpractice insurance prior to Dietitian Live?

If you never had malpractice insurance prior to joining Dietitian Live, please email that statement to credentialing@dietitianlive.com.

2. What location do I use for my professional liability insurance?

State of residency for your professional liability insurance will be the address in which you reside.

3. Does Dietitian Live reimburse for professional liability insurance?

Professional liability insurance coverage costs are the responsibility of the employee. That also includes yearly renewals of your professional liability insurance.

4. What date should I put for the start of my insurance coverage?

We suggest you use the date of your application for your Minnesota Licensure as the start date for your insurance coverage.

Onboarding Portal

1. Who do I contact with questions pertaining to the onboarding process?

For any and all questions related to the onboarding process, please email your recruiter or onboarding coordinator

2.  Who do I contact for password resets with my onboarding?

Please use the 'forgot password' option first. If that does not work, email your recruiter or onboarding coordinator.

CAQH

1. What is CAQH and why do I need it?

CAQH ProView is a centralized database used by insurance companies to collect provider credentialing information. Creating and completing your CAQH profile allows our credentialing team to enroll you with insurance payors.

2. How do I create a CAQH account if I don’t have one?

2. • Go to CAQH ProView and register as a first-time user.
     
     

   • Fill in the required information.
     
     

   • You will receive a welcome email within 24–48 hours containing your Provider ID.
     
     

   • Use the link in the email to create your login credentials.
     
     

   • Complete your CAQH application.
     
     

   • Review all information carefully and attest to the application.
     
     

3. I'm having issues with with my CAQH account?

For all issues related to problems setting up your CAQH account, contact the CAQH Solutions Center via live chat or by calling 888-600-9802. Live chat can be accessed by logging in to your account and clicking the chat icon at the bottom right hand side of the pages.

Upon logging in to CAQH, you can access the Live Chat function in the lower right hand corner of the screen.

Live Chat hours are:

• Monday – Friday: 8 AM – 5 PM (EST)

Phone hours are:

• Monday – Friday: 8 AM – 5 PM (EST)

4. I am required to include VA as a practice location on the CAQH site. I am not licensed in VA but it asked to upload a license, what should I do?

Virginia does not currently require licensure to practice in state. Please list and upload a copy of your CDR certificate instead.

5.  What practice locations should I add?

Primary Practice Location

Bradley Management, LLC

3250 West 66th Street, Unit 548

Edina, MN 55435

TIN: 47-3449465

Organization NPI (Type 2): 1376213934

Appointment Phone: 612-502-4029

Credentialing Contact:

Shelby Maxim

586-713-9027

shelby@dietitianlive.com

Secondary Practice Location

Bradley Management, LLC

609 East Main Street

Purcellville, VA 20132

TIN: 47-3449465

Organization NPI (Type 2): 1376213934

Appointment Phone: 612-502-4029

Credentialing Contact:

Shelby Maxim

586-713-9027

shelby@dietitianlive.com

Paylocity

1. What is Paylocity?

Paylocity is the platform used for:

• Payroll
  
  

• Timesheets
  
  

• HR documents
  
  

• Tax forms
  
  

• Benefits enrollment
  
  

2.  How do I access Paylocity?

You will receive an email invitation from Paylocity to create your account. Follow the instructions to set up your login and password.

Company Equipment 

1. How do I set up my company laptop?

When you turn on the laptop for the first time, follow the setup instructions on the screen. You will be able to create and use your own login credentials (username and password) for the device.

2.  Will the laptop already be configured by the company?

Yes. Most company laptops are preconfigured with a device management system. During the setup process, you may see that the laptop is enrolled under a company management profile labeled “Gym Boom.”

NPI

1. What is an NPI?

An NPI (National Provider Identifier) is a unique 10-digit identification number assigned to healthcare providers in the United States.

2.  Do I need an individual NPI?

Yes. All providers must have an Individual NPI (Type 1) to practice and bill services.

3. How do I obtain an NPI if I don’t have one?

You can apply online through the National Plan and Provider Enumeration System (NPPES). The application usually takes 10–20 minutes to complete.