COMPUTER MAINTENANCE TECHNOLOGIST I

DUTIES AND RESPONSIBILITIES 

KEY RESULT AREA: Installation and Configuration of Network

• Install and configure hardware, network and software technologies in accordance with the standards and designs specifications and in coordination with suppliers and service providers to support ICT programs and projects implementation. 

• Perform backup and recovery procedures in accordance to a well-crafted System Maintenance and Disaster Management Plan to ensure security, availability and reliability of data and services at all times. 

KEY RESULT AREA: Hardware Performance Monitoring and Evaluation

• Maintain and monitor data center facilities by conducting regular and periodic standard maintenance check to ensure continuous service delivery. 

• Monitor and follow up implementation of suppliers and service providers contracted service agreements to adhere to organizational requirements and agreed on timetable 

KEY RESULT AREA: Troubleshooting Management

• Provide technical support to RO users on the maintenance, troubleshooting and repair of hardware, software and network resources through coordination with suppliers and service providers on the delivery of service agreements. 

• Prepare and provide technical report on the results of maintenance, troubleshooting and repair of hardware, software and network resources activities on a regular basis to determine the status of all ICT infrastructures and inform the decision making. 

• Support the testing and deployment of ICT systems through the set up and maintenance of the needed hardware and software. 

KEY RESULT AREA: ICT Technical Assistance

• Define the problem or issue of the user and identify cause of the problem to provide the appropriate response. 

• Assist in the training of users by providing technical support on provision of the needed hardware and software to ensure the smooth delivery of training