RAC POINTS/SHHERPA: Dana Point

• Congrats to last week 5/2/25 and today's 5/9/29 RAC point Winner-Miranda, for Servant Leadership

  • "Always the sweetest with the babies during consultations by making sure they are comfortable and welcomed" By SHHERPA Mara. 

  • And......for Radical Candor. "Miranda thank you for always being soo sweet to our Hero's and staff" by SHHERPA Karina

• Congrats to CALEB for his RAC POINT Win 5/16/25 for Passionate Discontent.

  •  "Always striving to do better" from SHHERPA Karina. 

RAC POINTS/SHHERPA: Riverside

• Congrats to RAMAR for his RAC POINT Win for Hospitalian

  • "Trying his best o diffuse the angry patients."

RAC POINTS/SHHERPA: Call Center

• Congrats to Sheldon for his SHHERPA Win for Abundant Mindset!

  • "Sheldon is our SHHERPA for May. He had his greatest month ever and truly embodied an Abundant Mindset. By increasing his call volume and diligently working through his tasks, he exceeded his goals this month. Furthermore, Sheldon consistently demonstrates true hospitality towards our heroes and the team. He willingly steps up, covers extra shifts, and works additional hours to support his teammates. Congratulations, Sheldon, on being our SHHERPA this month!"

How the Contact Center Gauge Our Success:

Increased Call Time for New Leads: We have implemented a new expectation to reach out to new heroes within 3 minutes of them completing their profile or creating a lead account online during business hours. This swift response allows us to connect while their interest and motivation for treatment are at their peak. We are confident this will lead to a higher booking rate and will continue to provide updates on our progress.

1-30 Day Journey: We've now completed a full month with our new automated 1-30 day nurturing process. This system engages potential heroes for 30 days through automated text messages and emails, allowing us the opportunity to make 8 call attempts and complete more tasks than ever within their initial 30 days of contact. While we can't predict when a hero will answer, this automation ensures consistent outreach over that critical period. We will continue to monitor the results and share more next month.

Patient Forms: Remember, heroes who complete their patient forms before their appointment are 85% more likely to attend their consultation. We are focused on encouraging heroes to complete these forms immediately after booking and will continue to follow up a few days prior to their appointment to ensure completion. This effort is crucial for maximizing show rates.

Asking for a Guest: We are encouraging patients to bring a guest to their consultation for added support. We've observed that when a guest, especially a significant other or co-signer, accompanies them, they are more inclined to move forward with treatment. Let's continue to promote the benefit of bringing a guest.

Favorite Patient Story from the Past Month:

Patient Story: Meet Gary De French:

Gary, a contractor, spent years hiding his smile due to damaged and loose teeth resulting from a worksite accident. He even resorted to using super glue to hold them together. Feeling embarrassed and in pain, Gary believed his appearance was negatively impacting his work and confidence.

Fortunately, Gary found the courage to call Dental Implants GPS. His heartfelt opening, "I’m so thankful you answered," resonated deeply.

Our Agent responded with empathy and assurance: “Gary, this is your final stop. We’re going to help you get your smile—and your life—back.”

Gary is now on a journey towards a permanent solution and a brand-new smile. For the first time in years, he has hope and will soon be smiling confidently once again.