🌞 Save the Date: Summer Picnic at Irvine Regional Park! 🌳
Join us on August 1st for an exciting Summer Picnic at Irvine Regional Park! We’re looking forward to a day of great food, fun activities, and plenty of opportunities to connect with our GPS/NCOFS Team!
Mark your calendars—it’s a summer event you won’t want to miss!
As a medical/dental organization we have a responsibility to protect patient data. Terms like HIPAA, PHI, PII relate back to people's personal information, how it is used and stored and protections we must adhere to to ensure our Heroes' personal information is secure.
Email is the least secure method of communication about patients. Gmail is not HIPAA compliant on its own.
As an organization we need to STOP sending emails with patient information.
What is PHI: Protected Health Information
PHI includes:
Name
Address
Date of birth
Social Security number
Medical history
Treatment information
Payment information
You wouldn't want your personal information compromised either.
Salesforce is HIPAA compliant and shields PHI by using links that are encrypted and locked sign-on with multi-factor authentication, MFA, for users so that only the proper people have access to information.
Please watch this video and start being hyper vigilant about protecting our heroes.
HOW TO SEND SENSITIVE INFORMATION
Important Steps:
+ When communicating about a Hero in email or Google chat, reference the Open Dental ID numbers which are searchable in Open Dental and Salesforce.
+ Option 2: Every single Salesforce page has a unique URL so you can copy the Record URL and share it. This link Example would take you directly to one of our Test Account (if you have a Salesforce login): https://digps.lightning.force.com/lightning/r/Account/001Pm000005zWbBIAU/view
+ When sharing documents, use the Salesforce files with encrypted passwords to share with internal or external team members or referring Doctors' offices.
+ Chatter about them in Salesforce instead of using Google Chat to share medical information or sensitive data. If talking in Google Chat use the OD ID # so their identity is protected.
+ These simple steps will ensure our Heroes are safe and that Dental Implants GPS is not fined for a HIPAA violation which can range from thousands of dollars per offense to millions of dollars.
SUPER JOYCE Needs Our Help!
She doesn't have time to try to figure out a charge or expense.
So please please do her a solid and turn in your receipts per GPS protocol. Quick reminder of protocol.
Submit credit card receipts showing the total spent including tip, INCLUDING, the actual receipt showing what was purchased. Both strips in one photo would be best. The policy states, actual receipts, and documentation of tips, so both slips are required.
Center Anniversaries: Dana Point- June 2017
🎉 Celebrating Our Journey: Dana Point Anniversary 🎉
It all started in June 2017, with a single oral surgery office in Dana Point. What began as a small practice has grown into a trusted network of Dental Implant clinics across Southern California. Today, we proudly serve patients through 7 locations, with Bakersfield set to be our 8th!
We’re incredibly grateful for the support from our patients, team, and community. Here’s to many more years of growth, innovation, and helping our patients smile with confidence.
Thank you for being part of our journey! 🌟
Where is all began....
Learn all about how Dental Implants GPS started from Dr. Eric Baker himself, as he tells the story to our call center in this heartwarming and historical video!
Can we really do the consultation, smile style, and surgery all in one day—and then deliver final teeth just 24 hours after surgery?
✅ Yes, we can!
Shoutout to our amazing GPS Riverside team for achieving this incredible milestone—and to our patient Michael, who showed amazing strength and patience through it all.
He came in at 6:30 AM, completed his surgery, and by 11:00 AM the next day, he was smiling with his final teeth. What a journey—and what a result!
20Ford Update
Taylor gifted GPS hero Nancy Murphy STARFISH EARNINGS when she came into the office. She put them on right away. Looked so cute on her.
20 FORD Riverside: 4 patients: 1 Chivas cap, 3 beach bags
Need A Reason to Celebrate in the Office? Check out these Birthdays & Work Anniversaries in June!
Birthdays:
June 13th Taylor Leslie
June 15th Victoria Martinez- Jowers
June 24th Isaac Arteaga
June 27th Valeria Esparaza
June 27th Jaqueline Sanchez
June 28th Kimberly Dominquez
Anniversaries:
Kiya Lara
Lisa Kondepogu
Eleana Moody
Sandra Hernandez
Monica Bernal
Kaitlin Ferrera
Rachel Hofman
Kristyna Arkwright
Kimberly Rodrigues
Samaria Hudson, Surgical Assistant, Huntington Beach, Started 5/19/25
Diego Navarro, Lab, Riverside, Started 5/19/25
Jennie Sanchez, Surgical Assistant, Reseda, Started 5/12/25
Rena Nieves, Regional Operations Director, Riverside, Started 5/1/25
Andrea Valenzuela, PRM, Reseda, Started 5/1/25
Aurelia Ordonez, Dental Assistant, Reseda, Started 5/27/25
Ramar Shorter, the front office temp in RS, was hired as a Dental Assistant and will assume his new role once Jeannette returns
Janelle Frisina is having a baby! If you didn't know, we are so excited for Janelle as she welcomes a new little one.
With this new addition, Janelle would say, "her priorities have shifted a bit." Janelle is going to spend more time with her family and keep home base as Dana Point, Niguel Coast Oral & Facial Surgery. Janelle will be turning our signature center into a referral, Sales powerhouse. We appreciate all that she's done leading our amazing Guide team through our growth.
Janelle will also be continuing to level-up our company sales acumen as Senior Sales Trainer.
Joining the team as Sales Director is Dana Yavne. Dana has lead a team of 80+ sales associates at Laseraway. Dana helped to grow that business to over 160 centers nationwide.
Dana will be training for a few months. Please get to know her. Dana starts today!
Shout out to Miranda --from a Patient's mom. Pt has Autism - and was here for consultation today. The mom just came out while Christina was by the printer and she heard the mom thank Miranda for being so great throughout the consultation and how wonderful she was with her daughter We are so lucky to have Miranda on board !! SHHERPA!!
Congrats to last week 5/2/25 and today's 5/9/29 RAC point Winner-Miranda, for Servant Leadership
"Always the sweetest with the babies during consultations by making sure they are comfortable and welcomed" By SHHERPA Mara.
And......for Radical Candor. "Miranda thank you for always being soo sweet to our Hero's and staff" by SHHERPA Karina
Congrats to CALEB for his RAC POINT Win 5/16/25 for Passionate Discontent.
"Always striving to do better" from SHHERPA Karina.
Congrats to RAMAR for his RAC POINT Win for Hospitalian
"Trying his best o diffuse the angry patients."
Congrats to Sheldon for his SHHERPA Win for Abundant Mindset!
"Sheldon is our SHHERPA for May. He had his greatest month ever and truly embodied an Abundant Mindset. By increasing his call volume and diligently working through his tasks, he exceeded his goals this month. Furthermore, Sheldon consistently demonstrates true hospitality towards our heroes and the team. He willingly steps up, covers extra shifts, and works additional hours to support his teammates. Congratulations, Sheldon, on being our SHHERPA this month!"
Hero Experience Cards & Google Review Contest!!
Hi teams,
Please see this new appointment experience card.
These cards will hit the Centers next week.
We'd like to get the Hero's to answer this survey for every appointment.
Goals:
Ensure that their wait time is appropriate
Ensure they are happy
Give them a forum to tell us if they aren't happy before they go to Google or Help.
Give our teams a better understanding of our happy Heroes so we can feel comfortable asking for a Review!
To that end: a Google Review Contest!
Starting June 9th, each surgery clinic will compete in a Google Review Challenge!
The Clinic with the most 5 Star Google Reviews from 6/9 - to 6/30 will win a prize for the office!
Check out this Video Explainer from Dave to get the details!
Increased Call Time for New Leads: We have implemented a new expectation to reach out to new heroes within 3 minutes of them completing their profile or creating a lead account online during business hours. This swift response allows us to connect while their interest and motivation for treatment are at their peak. We are confident this will lead to a higher booking rate and will continue to provide updates on our progress.
1-30 Day Journey: We've now completed a full month with our new automated 1-30 day nurturing process. This system engages potential heroes for 30 days through automated text messages and emails, allowing us the opportunity to make 8 call attempts and complete more tasks than ever within their initial 30 days of contact. While we can't predict when a hero will answer, this automation ensures consistent outreach over that critical period. We will continue to monitor the results and share more next month.
Patient Forms: Remember, heroes who complete their patient forms before their appointment are 85% more likely to attend their consultation. We are focused on encouraging heroes to complete these forms immediately after booking and will continue to follow up a few days prior to their appointment to ensure completion. This effort is crucial for maximizing show rates.
Asking for a Guest: We are encouraging patients to bring a guest to their consultation for added support. We've observed that when a guest, especially a significant other or co-signer, accompanies them, they are more inclined to move forward with treatment. Let's continue to promote the benefit of bringing a guest.
Core Value Corner
Take this Self-Humility Test and see how much of our "Humility" Core Value you have!
Remember, it's a self assessment, so it will only work if you are completely honest with yourself.
Let's always strive for growth as SHHERPA!
Patient Story: Meet Gary De French:
Gary, a contractor, spent years hiding his smile due to damaged and loose teeth resulting from a worksite accident. He even resorted to using super glue to hold them together. Feeling embarrassed and in pain, Gary believed his appearance was negatively impacting his work and confidence.
Fortunately, Gary found the courage to call Dental Implants GPS. His heartfelt opening, "I’m so thankful you answered," resonated deeply.
Our Agent responded with empathy and assurance: “Gary, this is your final stop. We’re going to help you get your smile—and your life—back.”
Gary is now on a journey towards a permanent solution and a brand-new smile. For the first time in years, he has hope and will soon be smiling confidently once again.
Getting X-Ray Certified!
Congrats to Malia, Taylor, Stacey, and Victoria who are working on their x-ray licenses. Keep up the great work and thanks for suepping it up with X-treme Ownership!
5 Star Google Reviews ⭐⭐⭐⭐⭐
Staying Healthy!
Sterile Techs, Jacob and Caleb keeping the heart healthy exercise up! Hiking in OC