Stories of Hope from the Contact Center

Frank Landin: (shared by Lizbeth Britto)**  One interaction that stood out was with Mr. Landin, who shared that our conversation had brought him some much-needed light during a particularly difficult day. He recounted an embarrassing incident at a work meeting where his dentures had unexpectedly come out, causing him significant emotional distress. While he already has implants, they are unfortunately failing. He expressed feeling self-conscious and tearfully shared his desire to feel handsome for his wife and to regain the confidence to smile freely when interacting with customers.

Barbara Lyster (shared by Kristyna Arkwright):** Ms. Lyster presented with frustration stemming from a full mouth All-on-4 procedure she underwent five years ago. She feels that her current teeth look worse than her original teeth, leading to significant regret. While her ability to eat is adequate, she is deeply unhappy with the aesthetics, and she is also experiencing swollen gums and difficulty keeping her teeth clean. She described her situation as a "living nightmare" and expressed a fear of being overcharged, as well as general trust issues with doctors. Her motivations and goals include a desire to look good, maintain a youthful appearance, and have teeth that are easier to keep clean, similar to how they looked when she was younger. She is hopeful that her existing implants will not need to be removed. Kristyna assured her that the doctor would thoroughly evaluate her situation before making any recommendations.

Klaus Rose (referred by Kristyna Arkwright):** Mr. Rose is currently facing a number of significant life stressors, including caring for his 90-year-old mother, dealing with a flooded house, and undergoing other surgeries. Adding to his concerns, he was informed in September 2024 that he requires dentures. He is seeking a permanent solution to prevent bone loss and avoid the worry of his teeth coming loose while surfing, an activity that is important to him. As a working RN, he also recognizes the importance of his appearance and believes that a successful dental solution would significantly boost his confidence.