Dental Implants GPS Newsletter
March 2025
Hello Doctor; Meet GPS
The PRM team has a new secret weapon to attract. new Referring Doctors. They will be hitting the field with a video box. What's that? Well it's a high tech marketing piece that allows them to meet our team without having a GPS doctor in the field. They will get three videos to watch to compell them to see the light and understand that GPS is the only Dental Implant Team to refer to in Southern California. If this is successful, we will try to recruit new referral doctors all across the West Coast.
20Ford Stories
Watch this video to hear how Mackenzie spent her $20 for 20 Ford and made a pateints day!
And here are some other 20 FORD Success Stories!
Diosado Malinao: Enjoys to travel, sing and play tennis:
20FORD Gift: Mini Travel Karaoke:
"Happy Birthday! Enjoy singing, traveling, and playing tennis even more this year! Best, The Team at Dental Implants GPS in Reseda From DI GPS"
David Plunkett: His brother recently passed away:
20FORD Gift: Best Memorial Wind Chimes for Loss of Loved one
"Heartfelt condolences on the loss of your brother. Our thoughts are with you during this difficult time. Wishing you strength and comfort. From The Entire Reseda Team From Dental Implants GPS"
Review Pro TIP
Get GOOGLE REVIEWS like a PRO by following this advice from Kim (Dental Assistant, Riverside)!
Watch the video and learn!
Welcome to the Team!
Caleb Richie, Dana Point Sterile, started 2/04/2025
Taylor Leslie, Dana Point Front Desk, started 2/10/25
RAC Points Change!
Both the employee nominating and the RAC Points winner will both be winner! YAY.
RAC POINTS FOR FEBRUARY
Dana Point
2/7/25 Congrats to Matt! Today's RAC point winner! Servant Leadership. "Very good at explaining and teaching the things we do for the team and patients! I appreciate you"
2/14/25 Congrats to Kiya! Today's RAC Pt Winner for Extreme Ownership "doing a great job with preparing the implant parts and pieces and managing the pano/torque sheet" Thanks Kiya!
2/21/25 Congrats to Mara! Servant Leadership "Cleaning Matt's surgery room while he was at lunch without being asked
CONACT CENTER
We have two RAC winners for February! Both are incredible Humble, Hospitalians and emulate Servant Leadership and Extreme Ownership.
Sharon So is ALWAYS willing to help patients and teammates.
She goes the extra mile & is can be counted on.
She gives her patients 100% and does not give up on anyone!
Sharon provides hope when patients feel hopeless and continues to follow up with her patients.
Sharon's follow through is amazing!
Bert Roeder is extremely humble.
Her teammates recently shared her willingness to be vulnerable especially when listening to calls.
Bert has Extreme Ownership.
She goes the extra mile for her patients.
She creates urgency when booking.
Bert has booked 7 same days so far this month in February and we're still counting!
It's Call Party Mania in the Contact Center! Just like the Sales team reviews consultations to continue to innovate and grow, so is the Contact Center.
- Agents are digging into lists, smiling and dialing!
- Each agent listens to 2 calls daily. And,
- Listening helps us enhance our skills for the next call.
We all need to invest time in sharpening our skills in order to change more lives!
Happy Birthday!
March 01 Karina Vilchis
March 02 Raymond Garcia
March 05 Carlos Bustamante
March 08 Rosalie Hernandez
March 15 Lizbeth Brito
March 24 Darrell Danque
Happy Anniversary!
Jennifer Pace 1
Gary Bender II 1
Marni Gonzalez 2
Sharon So 1
Joyce Betita 4
Employee Experience Survey
Big Thank You to All Who Participated in the Employee Experience Survey! We'll be reviewing your responses and laying out a plan to address your wants to make GPS even better!
Center Magnets
We want to make sure all of our CEOs know who to call when they need us! (The Patient is our CEO)
Each Center is getting a refrigerator magnet that the Guides will hand out to the patients at the consultation.
The magnets will ensure our patients have the resources that they need.
UPDATE ON BAKERSFIELD 2025
Bakersfield is in the permitting phase, with construction starting soon. Hoping to open August 2025.
GPS 📚 CLUB
Become a Book Nerd and Join the GPS Operations Team in an official Book CLUB!
We're excited to continue to infuse ourselves with knowledge and growth through some of the greatest authors and educators.
Our first featured book is:
How to Win Friends and Influence People
https://www.amazon.com/How-Win-Friends-Influence-People/dp/0671027034
We encourage the team to read the first 2 chapters for March.
Books will be discussed during Morning Huddle and insights solicited monthly.
Grab your book today- library, audible, or ask your OM to order a hard copy for you.
Dana Point - Favorite GPS Patient Story
One of Dr Baker's GPS AO4 patients Curtis Jordan deserves to be highlighted this month! From the moment he came in for his consultation he was not afraid to admit he was very nervous. 2 Days before surgery he called in and when Christina asked how he was doing he replied " Well, I'm not gonna lie I'm ready to back out... I'm so scared!" Christina was able to have Crystal speak with him and calm his nerves and he was excited about the End Goal!
Surgery went excellent ! Pt called in a few days after surgery just to let us know how Happy he feels ! He said He is "Extremely pleased with his teeth ! Every morning he looks in the mirror and just smiles and feels so good!"
Pt stopped in the office a couple of Days later . He was so grateful for all the love and care he was given! Brought in gifts and Desserts for the whole office and "His Team" who helped him get through his surgery. He was so nervous, but so extremely Happy that he went through with the surgery... No regrets at all !!!
Riverside - Favorite Patient Story
Riverside had 10 google reviews and 1 beautiful Yelp review
Patient : Mark Mceachren
I'm in my late 50s. I've always taken great care of my teeth & gums - but there's a history of gum disease in my family. In the past decade I watched my teeth decay before my very eyes. I felt more & more detached from everything. My situation felt hopeless. I smiled far less, and when I did it was half hearted. Half to physically hide my teeth, half to emotionally hide my embarasment. One day I heard an ad for Dental Implants GPS on the radio. It was Dr Baker saying, "Take a look in your rearview mirror... do you like what you see". I did just that. Honestly? I almost cried, but that was actually the magic moment for me because I decided to take action. I called the office and set up an appointment immediately. Sure I was nervous, I didn't know what to expect but Dr Baker & his professional staff showed such genuine compassion & understanding for my situation. I didn't feel alone in my personal struggle anymore, and that's so important. In one short consultation he relieved, (not only my fear of never smiling again), but my concerns with costs as well. Everyting was detalied, easy to understand, then put into action in a swift, affordable, unimaginably exciting way. In no time at all my movie star smile from years gone by was back... bigger & better than ever! I still can't beleive I was so hesitant, so unsure of what to do about my teeth. If you have concerns about your teeth all I can say is - Make the call! I can't beleive I waited so long. It's the best thing I've ever done. Now? I think I even smile in my sleep!
Contact Center Favorite Patient story.
From Bert Roeder:
Tina had called a few months back but did not have the money to move forward. She recently received a settlement and the 1st thing she wanted to do with it was to FINALLY get her Teeth done. She was so excited that I could get her booked on the very same day she called in.
Then...Tina called back to let me know that her Boyfriend was having really bad dental issues too- and wanted to join her!
We only had one appointment left for that day 2/20 @ 3pm.
But Monica was more than happy to add one more person to the schedule. Liz Roberts Added a 4pm for Christopher. It was so awesome that they both ended up being a Walk over!
So Amazing!
I love that we change lives every day!
New Review Thank YOU Project
The Marketing Team is testing out a new Thank You project for patients who do reviews.
Each patient will get a personalized Thank You card with a QR code to get a cookie mail from Sugarwish.
They will also get cards to Refer a Friend for a FREE Cleaning at GPS.
Marketing Sneak Peak - New Social Landing Page
Referring Doctors will be able to see all the appointments associated with their patients on a HIPAA compliant portal.
No more LETTERS for GPS Referral Doctors!
Despite this test page saying Niguel Coast, we aren't ready to roll out this process for OMS cases yet. This is just for GPS Doctors.
GPS Vogue - Want you're own GPS Schwag?
Here's the link to the GPS store: https://merchlink.com/collections/dental-implants-gps
