DCSD Parent Technical Support
EngagED Parent Portal Log In
If you are a parent trying to log into Engaged Parent Portal, there is a new login procedure. When you reach the Single Sign On screen, the email requested will be your Infinite Campus Parent Portal username followed by @p.dcsdk12.org. Your password will be the same for both Infinite Campus and Engaged.
Employees who are also parents should follow these same instructions on an incognito window, private browsing window, or separate browser.
How do I set up my DCSD Loaner Chromebook?
Follow the link for a step-by-step guide for families to use to set up the device for remote learning: Setting Up Your Student’s DCSD Chromebook
If you need further assistance, please visit Let's Talk
How do I access my Student Google Email?
Many district teachers and administrators will provide regular email updates for students through their DCSD Google account.
Link to Access DCSD Email - Students use their district email and password to access
How do I access Google Classroom?
Many district teachers use Google Classroom as a learning management system to capture daily assignments, etc.
Google Classroom Home - students use their district email and password to access
What if I need help with Google Hangouts?
This is the platform that many teachers are using to connect regularly with students for distance learning. It offers audio/video communication to keep students/families connected to our dedicated educators.
How do I access Infinite Campus?
This is the district’s student information system where families and students can go for messages from teachers, schedule information, grades, etc.
How do I access Canvas?
Canvas is an online learning platform used by our high schools. Access Canvas using the links below.
Canvas - Student Login - Students log in to canvas via Google using their DCSD email accounts
Canvas - Parent Login - Parents can create Observer accounts for Canvas here and sign in to their accounts
Are there Additional Learning Resources I can access?
Below are the login pages to some commonly used learning applications in DCSD.
iReady - For students using a personally-owned device. Students using a DCSD Chromebook can log in to iReady through the app provided on the device.
There appear to be issues with some Google Tools. Is there an issue going on?
You can go to this link to view the status of apps in Google:
Where can I go for Parent IT Resources?
IT Support Center - Our friendly and patient team is ready to provide support to families and students. Families can contact Parent Tech Support to request assistance for technical support issues. The support team is available Monday-Friday from 7 a.m. to 4 p.m.
Parents KnowIT - Additional IT resources for DCSD parents.
Chromebook won’t load KITE ? How to reset your Chromebook
Please have your user hit esc+refresh+power button. Then shut the lid and the device will boot back to normal. Video demo
How should I disinfect my technology?
Electronics Disinfection Guidance
Electronics such as telephones, keyboards/mice, or computers themselves should be sanitized regularly. Electronics are very sensitive instruments that do not react well with liquids of any kind to include disinfecting liquids. In order to properly disinfect, surfaces need to be kept visible wet for several minutes. Since this could harm electronics, we recommend that these electronics should be sanitized rather than disinfected. Sanitizing is different from disinfection by reducing the amount of time disinfecting liquids are present on the surface. Since we do not need to keep a surface visibly wet for several minutes, disinfecting wipes work well for this. To sanitize electronics such as telephones, keyboards, mice, etc. (but not screens), wipe the surfaces with a disinfecting wipe (Clorox, Lysol, etc.) and let dry. Do Not Use Hydrogen Peroxide Wipes such as Clorox Healthcare or Oxivir TB wipes. Sanitizing must be done with plenty of time for the surfaces to dry before student/staff use them. We also highly recommend that each person sanitize their hands using hand sanitizer both before and after using the electronics. This will further reduce germs being transmitted from one person to the next.
Guidance developed in collaboration between the IT department and Environmental Health department.