CURRICULUM OUTLINE

Session 1: Introduction/Icebreaker, Personalities, Perspectives, 

Session 2: Company Values, Professionalism & Social Media,

Session 3: Constructive Criticism, Feedback, Saying “No”

Session 4: Policies, Procedures, Predicaments, Best Practices  

Session 5: Culture & Collaboration

Session 6: Mock Interviews - Scenarios, Role-Play, and Assessment  

Conclusion:  The completion certificates will be presented at the student's home school.  This session will be planned ahead of time with the school team at their discretion and a convenient time.

COURSE OUTCOMES

After taking this course, trainees will be able to:

• Utilize Microsoft Suite tools effectively.

• Demonstrate interpersonal skills.

• Demonstrate a general knowledge of policies/procedures.

• Utilize learned skills to de-escalate a negative situation.

• Communicate effectively both verbally and in written form with customers.