Privacy Policy

Effective Date: 13th September 2025

DBug Pest Management (“we,” “our,” “us”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1) What Data We Collect

When you contact us or use our services, we may collect:

• Your name, phone number, email, and service address

• Details about your pest control request (property type, pest problem)

• Payment details (for invoicing purposes)

2) How We Use Your Data

We use your data to:

• Arrange and deliver pest control services

• Send appointment confirmations, reminders, and invoices

• Follow up after service for quality and warranty purposes

• Improve our customer service

3) How We Share Your Data

We do not sell your data.

We may share it only with:

• Our staff or technicians (to perform the service)

• Third-party partners (e.g. payment processor) if necessary

• Authorities, if required by law

4) Your Rights

Under Malaysia PDPA, you can:

• Ask for a copy of the data we hold about you

• Request corrections to your data

• Withdraw your consent (may affect service delivery)

Just contact us and we will respond within a reasonable time.

5) Data Protection

We take reasonable steps to keep your data safe and only keep it as long as necessary for business or legal reasons.

6) Contact Us

For questions about your data or this policy:

DBug Pest Management 

📞 014-8582928

📧 careline@dbugpest.com.my

🌐 https://sites.google.com/dbugpest.com.my/homepest50/privacy-policy