PURPOSE AND SCOPE

The purpose of the Grievance Redressal Committee (GRC) is to ensure a speedy response to and accountability of all concerned to the students of Dayananda Sagar College of Arts, Science and Commerce. In, order to maintain harmonious Student – Student and Faculty –Student relationships as well as creating an environment in which students can freely express their grievances without fear of discrimination or victimization. Further, counseling students to refrain from provoking others against faculty and staff of the College.

The GRC shall deal with grievances received in writing about academic and non- academic matters.

2.   EXTENT AND APPLICABILITY

All students, parents, staff members, and other stakeholders during their tenure at the College.

 OBJECTIVES

·         Promote Equal Treatment irrespective of gender, caste, religion, disability, sexual orientation, or any other characteristic.

·         Prevent Discrimination, harassment, and bias by raising awareness, providing support, and implementing preventive measures.

·         Develop and implement policies, initiatives, and programs that foster inclusivity, diversity, and cultural sensitivity among students, faculty, and staff.

·         Organize workshops, seminars, and events to raise awareness about issues related to discrimination, diversity, and inclusivity. These activities aim to sensitize the community and promote a respectful and understanding atmosphere.

·         Establish a transparent and confidential grievance redressal mechanism that allows individuals to report incidents of discrimination and harassment. EOC will ensure prompt and fair resolution of such cases.

 DEFINITIONS

i.        Grievance: means a formal complaint that includes any kind of discontent or dissatisfaction or negative perception, whether expressed or not, arising out of anything connected with the University that a student or parent or staff member thinks, believes, or even feels, is unfair, unjust or inequitable.

ii.  Grievant: means a student, parent, staff member or group of students or parents or staff members submitting the grievance.

iii.   Days: means working days exclusive of Sundays, holidays or vacations as set forth in the academic calendar. In counting, the first day shall be the first full working day following the receipt of the grievance.

OBJECTIVES

i.        To ensure a fair, impartial and consistent measures for redressal of varied issues faced by the stakeholders.

ii.  To uphold the dignity of the College by promoting cordial Student-Student relationship, Student-Teacher relationship and Staff-Staff relationships.

iii.   To develop a responsive and accountable attitude among the stakeholders, thereby maintaining a harmonious atmosphere in the University campus.

iv.    To ensure that grievances are resolved promptly, objectively and with sensitivity and in complete confidentiality.

v.  To ensure that the views of each grievant and respondent are respected and that any party to a grievance is neither discriminated against nor victimized.

vi. To advise stakeholders to respect the rights and dignity of one another, and not to behave in a vindictive manner towards any of them for any reason.

PROCEDURE FOR REDRESSAL OF GRIEVANCE

OFFLINE:The complaint forms are made available with the Convenor of the Cell. Aggrieved parties have to fill the complaint form and submit the same along with necessary supporting documents (If any), for further course of action and redressal.

ONLINE:Staff and students may express their concerns through the online mode by filling the form available in the college website. Grievances can also be registered by writing an email to samraksha.rc@dayanandasagar.edu. Apart from Email-id, quick link is provided to access the google form and provide data about their grievances. The students can access this link https://l1nk.dev/Rh5o2 to discuss about their grievances. The cell convener and members shall listen to the complainant and any other parties involved in the case in order to comprehend their points of view and resolve the matter impartially. The institution aims at solving the grievances of the students within 7 working days

1.   TYPES OF GREIVANCES

           Academic Related

a.      Admissions

b.      Examination

c.       Assessments

d.      Evaluation

e.      Library Facilities

f.        Issuance of Certificates

g.      Add-on courses

h.      Research Related issues, etc.

            Extension and Extra-Curricular

a.      Alumni Registration

b.      Award of non-academic credits

c.       Physical Education, Cultural Activities, Sports, etc.

            Amenities & Maintenances

a.      Wi-Fi/Internet Connectivity

b.      Utility stores

c.       Computer facilities

d.      Drinking Water

e.      Sanitation & Hygiene

f.        Maintenance

g.      Medical Facilities etc.

Placement & Internships

a.      On-campus or off-campus interviews

b.      Soft skills training

c.       Internships, etc.

            General Administration

a.      Collection of fees

b.      ID cards

c.       Scholarships Disbursement

d.      HR related Issues

e.      Transportation, etc.

Hostel Facilities

a.      Complaints regarding provisions/ food services

b.      Safety and security of one’s belongings

c.       Bullying/harassment of any form

     Other Related Issues

a.      Safety and Security

b.      Discipline

c.       Misbehaviors

d.      Emergency Services etc.

EXCLUSIONS

i.             The following complaints/grievances shall not be construed by the Grievance Redressal Committee for consideration and disposal:

a.      Decisions of the Academic Council/Academic Committees constituted by Dayananda Sagar college of Arts, Science and Commerce.

b.      Complaints involving policy matters in which the grievant has not been affected directly/ indirectly

c.       Decisions with regard to the award of Fellowships, fee concessions, medals, etc.

d.      Decisions with regard to disciplinary matters and misconduct.

e.      Decisions with regard to recruitment and selection

f.        Decisions by competent authority on assessment and examination result/

revaluation/remarking of answer sheets.

g.      Anonymous and frivolous complaints will not be entertained/processed