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Tech support scams are just what they sound like. Fake support agents contact you to let you know that your computer has a problem, provide a "solution" and then take advantage of access you give them to steal your personal information and passwords.
Tech support scams are just what they sound like. Fake support agents contact you to let you know that your computer has a problem, provide a "solution" and then take advantage of access you give them to steal your personal information and passwords.
Tech support scammers want you to believe you have a serious problem with your computer. They'll alert you that your computer has been infected with a virus, and want you to pay for tech support to fix it. They may even offer to help “solve” the problem for you if you give them remote access to your computer.
Tech support scammers want you to believe you have a serious problem with your computer. They'll alert you that your computer has been infected with a virus, and want you to pay for tech support to fix it. They may even offer to help “solve” the problem for you if you give them remote access to your computer.
Responding to these fake technical issues can cause you real problems, as bad actors use this fake tech support to gain access to your computer, your passwords, and your personal information.
Responding to these fake technical issues can cause you real problems, as bad actors use this fake tech support to gain access to your computer, your passwords, and your personal information.
These scams often begin with a fake invoice or other message that "alerts" you to an outdated antivirus software. Or, they may start the scam through a pop-up ad or chat message. Don't click on, or respond back to, alerts or emails you see from a software you didn't pay for. If you have a question if something you see on your Davidson computer is legitimate, email ti@davidson.edu, call 704-894-2900, or stop by T&I Main.
Know that...
→ Legitimate tech companies won’t contact you by phone, email, or text message to tell you there is a problem with your computer.
→ Security pop-up warnings from real tech companies will never ask you to call a phone number or click on a link.
→ You should never give control of your device to a “technician” outside of Davidson College. T&I staff may occasionally be able to provide support in this way, but make sure you initiate the call or Zoom, and ask to see proof of Davidson identity if you aren’t receiving support in person.
→ If you do share your username and password with any tech support, including T&I, change it immediately.
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