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RAVING FANS
Our goal is to create "Raving Fans" by providing error-free closings to help mitigate funding delays with the client's best interest in mind. We give the type of closing that the customer wants while representing the hiring party who gave us the signing appointment.
Exceptional customer service is paramount!
A "Raving Fan" is a customer who is highly loyal and engaged with a brand, and who actively promotes it to others. The term was popularized by Ken Blanchard, who wrote an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
Give us the opportunity to create a Raving Fan out of you. Schedule a Signing Agent today!
Raving Fans A Revolutionary Approach for Customer Service
Raving Fans A Revolutionary Approach for Customer Service
Customer service is important to any business. Yet, it’s not enough to merely satisfy your customers. To have a massively successful business, you need Raving Fans. This book by Ken Blanchard and Sheldon Bowles presents a simple but powerful 3-part framework to help you to deliver amazing customer service and achieve outstanding bottom-line results. In this Raving Fans summary, we’ll briefly outline the 3 secrets of creating raving fans.
Customer service is important to any business. Yet, it’s not enough to merely satisfy your customers. To have a massively successful business, you need Raving Fans. This book by Ken Blanchard and Sheldon Bowles presents a simple but powerful 3-part framework to help you to deliver amazing customer service and achieve outstanding bottom-line results. In this Raving Fans summary, we’ll briefly outline the 3 secrets of creating raving fans.
In America, service standards have become so low that customers expect poor service. They’re satisfied so long as your service is no worse than your competitors’.
In America, service standards have become so low that customers expect poor service. They’re satisfied so long as your service is no worse than your competitors’.
You can acquire and retain customers by delivering customer satisfaction; by being just better than your competitors. However, to have a booming business, you need to create Raving Fans; to make your customers so wildly happy that they can’t help talking about you and recommending you to others.
You can acquire and retain customers by delivering customer satisfaction; by being just better than your competitors. However, to have a booming business, you need to create Raving Fans; to make your customers so wildly happy that they can’t help talking about you and recommending you to others.
Through a fable, this book presents a simple framework on how to build a raving fan base. The story is about an Area Manager who has been tasked to go beyond product quality to create Raving Fans for his company. With the help of a mysterious fairy godmother, he meets with several successful business leaders and learns the 3 secrets of creating Raving Fans.
Here’s a quick overview of the 3 secrets:
Secret #1: Decide on your Service Vision
Secret #1: Decide on your Service Vision
Define your service vision in detail, with the customer as the focal point. You must know the ideal way you want to serve your customers (seeing each service detail in your mind) before you can create it in reality.
Secret #2: Discover What your Customer Wants
Secret #2: Discover What your Customer Wants
Once you’ve developed your service vision, you must discover what your customers want; uncover their service vision. Only then can you integrate the two service visions to offer the perfect service that meets both your passions and your customers’ needs.
Using your service vision as a foundation, incorporate specific aspects of your customers’ vision to integrate the two visions.
Secret #3: Deliver What the Customer Wants…Plus 1%
Once you know what the customer wants, you must deliver that all the time (without exception) and seek to over-deliver and continually improve by 1%. In the book you can learn more about establishing trust/credibility with consistency, the difference between rules vs systems, and why you must continually refine your service, 1% at a time.
I'm a supporter of Raving Fans for Life! And if you want to discover the secret to increased loyalty, earnings and referrals, you may be interested in the latest Raving Fans For Life Workshop presented by hosts Tom Matzen and Simon Headly. Click my affiliate link below to learn more.
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