Spaulding Middle School Timely Response Policy

At Spaulding Middle School, we believe in the following:

Keeping the lines of communication open -

• Being available to answer questions from parents and students regarding student data.

• Providing parents and students with multiple easy ways to reach staff for questions, concerns, or suggestions.

• Parents and students should be able to reach out for help in ways that are convenient to them.

• When appropriate, use online systems that grant parents access to their children’s information so that parents can learn more about their children’s progress and activities in school. (Parent Portal)

Reviewing parental inquiries, concerns, and suggestions in a thoughtful and careful manner -

• We will not dismiss inquires, concerns, or suggestions without sufficient consideration.

• We will acknowledge parents’ concerns about their child’s well-being.

• We will make an effort to properly understand the question, concern, or suggestion and relevant circumstances. We will follow up to obtain additional information if necessary.

• We will respond in a transparent, respectful, and meaningful fashion to minimize confusion.

Respond to parental or student inquiries in a timely manner-

• We will notify the parent or student about the expected turn-around time and explain the logistics of the response process; this information can be posted on the school’s or district’s website, communicated directly to the requester, or both.

• If additional time is required to address the inquiry, we will follow up with the parent or student to keep them informed about the delay and its reason.

We will periodically review old inquiries and resolutions to evaluate and improve your communication and transparency efforts.