ICT Technician

Job description

ICT at the Trust

At the Danes Educational Trust, we aim not only to use ICT to enhance teaching and learning but act as an empowering tool for all staff and students. Investing in tried, tested and emerging technologies to create a manageable, up-to-date, effective network.

Our secondary school The John Warner School is looking for an ICT Technician; A committed and passionate technology enthusiast, somebody with a desire to learn, a willingness to listen, challenge ideas and suggest alternatives, to help support this developing area. 

Why join us?

Working at the trust you’ll be exposed to a plethora of existing and new technologies; we praise innovation and provide opportunities to build a solid base within ICT with the potential for future growth. We're keen that those who join us aspire to develop themselves, have a can-do attitude and a passion for learning new things. You get to be part of the transformation of ICT reporting directly to the Network Administrator who will oversee your growth.

What you’ll do

• Support web-based software applications, collaboration tools and mail systems.

• Diagnose and repair hardware and software faults on end user devices

• Support printers & scanners, audio visual solutions, phone solutions and peripherals

• Credential management for users across all platforms including the school MIS.

• Software installation, updates and support

• Anti-virus installation and updates

• Assisting end users with wireless setup, monitoring of wireless devices and installation of new access points

• Support for cashless catering solutions.

• Escalate and liaise with Herts for Learning to resolve ICT issues

• Asset management, replacing and relocating ICT equipment

• Monitoring and proactive management where possible of web-based filtering, Internal networking, broadband usage and server infrastructure

• Provide support to users accessing the site remotely to ensure they can continue to work effectively

• Be mindful of relevant developments in order to best suggest improvements to the provision and support of ICT

• Create, maintain and distribute documentation to assist staff, students and others in the IT team

• Monitor ICT consumables to keep up with the demand for peripherals and toners

• Deliver informal and formal staff training when appropriate.

• The role also includes providing ICT support for local Danes Educational Trust schools;  Roselands Primary School and Cranbourne Primary School. 

• Assist the network administrator in:

  • Management of devices through group policy

  • Backup and restoration of school data, ensuring sensitivity and security at all times

  • Ensure staff abide by school ICT and GDPR policies

  • Performing pre-arranged tasks outlined in his/her absence.

  • Managing your current workload.

The Trust is committed to safeguarding children and young people. All post holders are subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check.