ICT Technician

Job description
Job Title: ICT Technician

Line Manager: Network Administrator

Pay Range: H5.9 Salary of £27,254 plus Fringe

Work Pattern: Full-time, Permanent, 37 hours per week

Monday to Thursday 8am to 4pm, Friday 8am to 3.30pm (including 30 minutes unpaid lunch break)

Start Date: August/September 2026

Core Purpose

To support the School Network Administrator in delivering effective, reliable, and secure IT services across the school, ensuring that the staff and students are able to make full use of technology to support teaching, learning, and administration.

Main Duties and Responsibilities

Support web-based software applications, collaboration tools and mail systems
Diagnose and repair hardware and software faults on end user devices
Support and maintain printers, scanners, audio visual solutions, phone solutions and peripherals
Manage user credentials and access permissions across all platforms including the school MIS
Install, update and support software applications
Install, update and monitor anti-virus and endpoint security solutions
Assist users with wireless network connectivity, monitor wireless devices, and support the installation of new wireless access points
Support the school's cashless catering systems
Maintain accurate IT asset records, including the deployment, replacement, relocation and disposal of equipment
Monitoring and proactively manage, where appropriate of web content filtering systems, internal networking infrastructure, broadband usage and server infrastructure
Keep up to date with relevant technological developments and recommend improvements to IT services and support provision
Create, maintain and distribute technical documentation and user guides for staff, students, and members of the IT team
Deliver informal and formal IT training sessions to staff where required
Assist the Network Administrator in:
Managing devices through Group Policy and other centralised management tools
Maintaining backup and recovery processes, ensuring the security, integrity and confidentiality of school data at all times
Ensuring staff comply with the school's IT, cybersecurity, and GDPR policies
Carrying out designated responsibilities during the Network Administrator's absence

General

Keep up to date with, and adhere to, all school and Danes Educational Trust ("the Trust") policies and procedures
Participate in professional development activities and training as requested
Undertake any other reasonable duties commensurate with the grade and responsibilities of the post, as requested by senior management
Provide IT support to other schools within Danes Educational Trust when required, including occasional travel between sites

Our Vision

At the Danes Educational Trust we are committed to ‘Making the Difference Together’ sharing best practice and supporting each other to be the very best we can be.

Core Values

The post holder is expected to share our commitment to our core values:

We value joy in working, teaching and learning together
We encourage everyone within our Trust to feel optimistic about the future and how they can shape it
We support all individuals in developing resilience to enable them to respond to change and grow as a result
We value and support the wellbeing of all individuals who learn and work in our schools
We provide equality of opportunity and experience for all
We provide a safe and secure learning environment for all

Compliance

The post holder is required to be aware of and comply with policies and

procedures relating to child protection; health and safety; confidentiality; and data

protection and report all concerns to an appropriate person.

Safeguarding

We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts.

Additional Information

All staff are required to participate in training and other learning activities and in appraisal and professional development as required by the Trust’s policies and practices.

This job description is a guide to the duties the post holder will be expected to undertake. It is not intended to be exhaustive or exclusive and will be subject to change as working requirements dictate and to meet the organisational requirements of the Trust.

Supervision/Job Context

The post holder is managed by the School Network Administrator.

Contacts

The post holder will work with students and staff as appropriate.