Is DailyPay a loan? 

DailyPay is not a loan. It’s simply an upgrade to our existing payroll system that allows you to access some of your pay faster than you’d otherwise be able to. The amount of money you have access to is based on your approved visit hours – meaning you’ve already earned this money; it just hasn’t been paid to you yet.

What is the cost of DailyPay?

Like an ATM, you only pay for DailyPay when it is utilized. Next day transfers are no cost. Instant transfers are $2.99.

How often can DailyPay be used?

You can make up to 5 transfers per day.

How can I sign up for DailyPay?

There are four ways to sign up:

1. Download the DailyPay App

2. Sign up at the DailyPay site: (dailypay.app.link/AddusDailyPay)

3. Text “START” to 66867

Is an email address necessary to use DailyPay?

Yes, you will need a valid email address to use DailyPay. Email addresses and phone numbers are fed over regularly from ADP. You should check your MyADP setup to make sure your email address is correct. How to add/change your email in the MyADP system:

• Logon to MyADP.com; from the Home menu click on your name in the upper right-hand corner

• Click on Profile

• In the Personal Info time, click on View

• Under Email contact click on Edit, update the information and Save

How can I create an email address if I don’t currently have an email address in ADP?

To sign up for a Gmail account

• Go to the Google Account Creation Page.

• Follow the steps on the screen to set up your account. You will need a phone number for verification and to assist if your account gets locked out.

• Use the account you created to sign into Gmail and don’t forget to update MyADP.

How quickly will I receive their money from DailyPay?

DailyPay offers two types of transfers: next-business-day and instant. The timing is as follows:

• Instant = money is available instantly, 24/7, including nights, weekends, and bank holidays.

• Next Day = Transfers requested prior to 11:30PM EST are available in the morning on the next business day.

• Business days are defined as Monday through Friday, excluding bank holidays.

• Note: To use DailyPay Instant, you will need to enter their debit card or pay card number through the DailyPay website or app. This is needed because DailyPay Instant transfers are sent through a different type of mechanism than regular (ACH) transfers sent to routing and account numbers.

App:

• From the home screen, click the three bars at the top left.

• Click [Settings] > [Debit Cards] > [Add Debit Card].

• Add information and click [Submit].

• Employee will be asked to verify your identity via code sent to text.

Website:

• Go to https://www.dailypay.com/account_settings and sign in.

• Click [Debit Cards].

• Add the debit card information and click [Submit].

• You will be asked to verify your identity via code sent to text.

Does DailyPay have an app?

Yes, you can download the free DailyPay app on iTunes or Google Play!

What is the maximum dollar amount that can be transferred in one day? What is the minimum dollar amount?

You can transfer up to $1,000 per day. The minimum transfer amount is $5.

How much money will be available to me in DailyPay?

You will have access to any amount up to, and including, the available balance shown in your DailyPay online account.

• For the first three pay periods after you enroll in DailyPay, the available balance will be 50% of your gross pay (25% if there are garnishments, such as child support payments).

• After the first three pay periods, the available balance will be automatically recalculated to reflect 80% of your net pay, after deductions like taxes, retirement contributions, etc. are considered. Remainder pay not included in the available balance will be paid to you automatically at no cost on the normal pay day.

Will my W2 or pay stub look different when I utilize DailyPay?

W2s and pay statements will not change.

How can an I cancel DailyPay?

An employee that wants to unenroll in DailyPay can follow the Account Cancellation procedures in the Settings section of their DailyPay App.

• If you requested any transfers ahead of payday, you can request DailyPay account closure at any time, but DailyPay will receive one final paycheck from Addus to cover the transfers that DailyPay sent, passing along any remaining pay to your bank account on file.

• Once DailyPay receives this final paycheck, the account balance is covered, the Daily Pay account will be canceled out. This process can take up to a couple of pay periods to ensure full account closure so you should not change your direct deposit account number in MyADP. Once your account is fully closed at DailyPay the bank account deposit account information will be sent back to Addus automatically.

Are all employees in all Addus lines of Business able to utilize DailyPay?

Yes! All Corporate, Home Health, Hospice and PCS administrative, clinical, and direct care employees have access to DailyPay at this time. The only exception is Lifestyles Options (LSO) which uses KanTime and Tennessee Quality Care/TQC (Matrix). Once TQC migrates to HCHB and ADP Time and Attendance, they will be eligible to use DailyPay.

DailyPay Card FAQs

What is the DailyPay Visa® Prepaid Card?

The DailyPay Visa Prepaid Card offers no-fee, instant access to your earnings and a suite of features designed to help you gain greater financial control in your life. It works just like a reloadable debit card that gives you immediate access to your pay. The DailyPay Card is not a credit card so there is no credit check required to sign-up, and employees don’t need a pre-existing bank account either. With the DailyPay Card, you get all the features of DailyPay Plus:

• Cash Back Rewards: Earn cash back at participating vendors when you use your DailyPay Card. Browse offers and track your earned cash back in the DailyPay app. Get cash back rewards on everyday essentials like gas, food and more! 

Cash Back rewards earned on qualifying purchases will generally be transferred to your Card Account within 49 days after the qualifying purchase is settled. If you close your Card Account, any earned Cash Back rewards not yet transferred to your Card Account will be forfeited.

• International Transfers: Send money to anyone in 60+ countries, right from the DailyPay app. Fast, secure and affordable international transfers. Choose from multiple convenient options how your recipient receives the money.

All regulated international transfer services associated with ReadyRemit® are provided by The Bancorp Bank N.A. Terms and conditions apply.

• Savings Jars: Create customizable Savings jars to organize your money and reach your goals. Easily send money from your DailyPay Card to your Savings jars. Withdraw money instantly whenever you want.

Balance and transaction limits apply. See DailyPay Savings Agreement for details.

The DailyPay Card can be used everywhere Visa debit cards are accepted. Enjoy no-fee in-network withdrawals at 55,000+ Allpoint® ATMs. Within the app you can easily dispute a transaction, activate the DailyPay Card, access your account from a new device, or add the DailyPay Card to Apple Pay®, Google PayTM or Samsung Pay®. Lock or unlock your card anytime in case it’s lost or stolen. 

There’s zero liability for purchases you didn’t make. Your funds are FDIC insured up to $250,000 through The Bancorp Bank, N.A. That means your money is backed by the full faith and credit of the U.S. government. 

Eligible Hours/Pay Rates for DailyPay

Which pay elements/hours are available for DailyPay?

The Available balance in DailyPay will not be a 1 for 1 match to your dollars/hours worked. Only worked time is calculated for DailyPay; Vacation, Holiday and Sick Time hours, on-call and mileage are not included. Below is a list of exclusions from Addus to DailyPay:

Exclusions in Horizon

• Any type of travel/errand mileage

• Shift Differentials

• On-Call

• FS Billable Documentation Time

• Incentive Pay

• Travel Time

• Nurse Delegated Pay

• Reimbursements for parking/bus pass/devices etc.

• Lockouts

Exclusions in Continulink (Verified Schedules, Hourly visits only):

• Visits less than 15 minutes

• Any type of travel/errand mileage

• Shift Differentials

• On-Call

• Incentive Pay

• Travel Time

• Reimbursements for parking/bus pass/devices etc.

• Lockouts

Exclusions in Arrow (verified Records only):

• Visits where the “Do Not Pay” flag is set

• Any type of travel/errand mileage

• Deleted records

• Shift Differentials

• On-Call

• Incentive Pay

• Travel Time

• Reimbursements for parking/bus pass/devices etc.

Items in HomeCare HomeBase (HCHB) that are Included:

• Home Health employees paid on a per visit basis will have the visit activity flow to DailyPay

• No Hospice pay elements in HCHB will flow into DailyPay

Items in ADP Timecards that are Included:

• For all Home Health, Hospice, Corporate or PCS Admins that are hourly; only time worked via the ADP punch in/out process or regular hours worked that are keyed into the ADP timecards are available for DailyPay. No PTO, mileage or other pay elements will be available for DailyPay.

• All regular hours for salaried employees in Home Health, Hospice, Corporate and PCS Admins are included. No PTO, mileage or other pay elements will be available for DailyPay.

For employees with multiple pay rates, what rate is used when calculating available balances in DailyPay?

Only your base rate in ADP will be fed to DailyPay.

I am a PCS caregiver. When will I see updates to my hours/available balance in DailyPay?

Once your visit is successfully completed in the EVV system and swept into Horizon/Clink/Arrow/HCHB, the qualifying visit data will be sent to DailyPay approximately every 2 hours. Addus IT generally sweeps completed visits from the EVV systems throughout the day but should be available in the Addus Timekeeping system (Arrow/C-Link/Horizon) by first thing the following morning. For example:

A PCS caregiver works a 4-hour shift on 9/15 and successfully uses Celltrak to record the visit. The 9/15 visit hours will sweep from Celltrak to Horizon sometime in the early morning of 9/16 and from Horizon, will push into the DailyPay system within 2 hours.

When will an hourly Home Health, Hospice, Corporate or PCS admin employee see updates to their hours/available balance in DailyPay?

One a shift is completed in the ADP timecard using the punch in/out function in the ADP, the hours will flow over every 2 hours into DailyPay. For example:

On 9/15 an hourly office employee successfully clocks into ADP at 8am and clocks out at 4pm for their daily hours. The 9/15 hours will sweep from ADP into the DailyPay system within 2 hours of the shift being completed around 4pm in ADP.

I am a salaried employee and I do not punch in and out. When will I see updates to my hours/available balance in DailyPay?

Salaried employees in Home Health, Hospice, Corporate and PCS will have access to their hours in DailyPay on the 5th day of a bi-weekly pay period. To ensure accuracy and consistent availability of your DailyPay balance, your earnings will be accessed starting on the 5th day of each pay period. This means for the first 4 days of the pay period; you will not be able to transfer any of your earnings and you may see a $0 balance. You will still have access to the app and the other features (e.g., Savings, Financial Counseling). On the 5th day, you will start to accrue funds and can make transfers starting at 9 P.M. EST.

A Hospice nurse who collects a salary from Addus wants to utilize DailyPay but it is on 9/10; the start of the bi-weekly pay period. The hours will not be available until 9/15, the 5th day of the pay period and should be in the DailyPay system early on that 5th day.

Salaried employees earning a base annual salary of $100K or more are not eligible for DailyPay.

I am a PCS employee who submits my time on paper, can I use DailyPay?

The only way to access time in DailyPay quickly is to successfully utilize an EVV platform to complete client visits, close visits in HCHB or to do real time punching in/out of ADP if an hourly admin or clinical employee. However, if you submit your time via paper timesheet, the hours will be available for DailyPay after the timesheet is keyed into the Timekeeping system. For example:

A caregiver in IL works a 4-hour shift on 9/15 but submits visit on paper. The visit is not keyed into Horizon until 9/22 according to the due date on the payroll schedule. Within 2 hours of being keyed into Horizon on 9/22, the data will be fed over to DailyPay.

What if an hourly admin or clinical employee does not punch in and out real-time in ADP or they have a missed punch?

The only way to access time in DailyPay quickly is to successfully punch in/out of ADP real time. However, if you or manager only puts regular time into a timecard once a week in ADP or the you forget to clock out and the shift has a missed punch, then those hours will be available for DailyPay after it is keyed into the Timecard or corrected by the manager. For example:

An hourly Hospice CNA employee works an 8-hour shift on 9/4 but does not punch in/out real time. The 8 hours is not keyed into ADP timecard until 9/8. Within 2 hours of being keyed into the ADP timecard on 9/8, the data will be fed over to DailyPay.

What if my hours are adjusted lower after I have utilized DailyPay resulting in an overpayment?

DailyPay will work with you directly to recoup any funds.

What is the process for DailyPay recouping funds when I overdraw or have a negative balance?

The DailyPay wage reconciliation process works such that if all information is timely and accurate, there will be a zero balance in your DailyPay account on payday. However, there are instances where the account may have a negative balance.

In the event of a negative balance in an your DailyPay account, the following procedure will be implemented to restore the account to good standing. Access to further advances may be temporarily revoked until a resolution is reached and a positive balance is restored. You will be notified and may choose from the following three (3) options below:

• Immediate Debit: You can choose to make immediate payment.

• Payment Plan: You can spread the payment plan over up to four pay cycles, with a minimum payment of $20 per pay cycle required for this option.

• Next Pay Period Payment (default if no selection is made): Balance forward to the next pay period. DailyPay will apply up to the total Net Pay of the subsequent pay period to recoup the negative balance.

When access is restored, if you choose to advance while a negative balance is still owed, the chosen payment plan will be canceled. Any funds still owed will be repaid with the next pay period.

Note: There are some exceptions where the paycheck options are not presented to you to select. The three scenarios whereyou are not prompted to select a payback option and is defaulted in an auto pay off are:

1. Negative balance is less than ~$20.

2. The available balance is greater than the negative balance. The balance made available to transfer would decrease by the amount of the negative balance.

3. The user has not logged into DailyPay for 3 days since pay day.

Are bonuses, retro pay or other non-visit pay like mileage or PTO eligible for DailyPay?

Unfortunately, only worked hours will be available for use with DailyPay. Because of that, those earnings will not be able to be accessed for DailyPay.

What if I am a PCS nurse? Will I be able to utilize DailyPay?

Unfortunately, the hours/visits paid out on the PCS Nurse Template are not real-time punches and are only entered into ADP for payroll at the end of a pay period. Because of that, those earnings will not be able to be accessed for DailyPay.

What if I forget to clock out for a shift in the EVV platform?

Addus and DailyPay have put a 12-hour cap on any hours available to you to minimize the risk. Additionally, the algorithm put in place by DailyPay to look at the average of past earnings will also help minimize the risks.

How can I see what hours/shifts have been reported to DailyPay?

Reported Shifts is a new tab in the DailyPay employee app designed to show every reported shift you work (that is reported by Addus). Within each shift, you can also see how much money from that shift’s gross earnings are available for access before payday via their DailyPay Available Balance.

You can view the Reported Shifts tab by tapping “See Your Activity” from the home screen, then tapping the “Shifts” tab. Each Shift also has an individual page that shows gross earnings, estimated withholdings, and increase to the Available Balance for that shift. See below for screenshots:

Direct Deposit Changes in MyADP for Enrolled DailyPay Users

Why did my bank account in the Direct Deposit screen of MyADP change when I enrolled in DailyPay?

When you enroll in DailyPay, your direct deposit accounts in MyADP will change from your personal bank account/Wisely card to a unique DailyPay account number from Wells Fargo Bank. This DailyPay account number will be used to pay you on payday.

I received a notification from ADP about my direct deposit account changing. What is this?

When you enrolled in DailyPay, your bank account changed in ADP as noted above. ADP will auto-generate an email to your email address on file in ADP notifying you that this has happened.

How can I tell if my Direct Deposit account in ADP is a DailyPay account?

If you enroll in DailyPay, your DailyPay account will appear in the ADP Direct Deposit screen with a DPA – DailyPay account type. Also, the Bank Transit number will always be 121000248 for Wells Fargo and the Account Number will always start with 3258.

What if I enrolled in DailyPay and I need to change my banking/pay card information?

You should not submit changes to your direct deposit account number in MyADP. You must update your account information in the DailyPay app directly.

What if I enrolled in DailyPay and accidentally changed my bank account information in MyADP?

If you enrolled in DailyPay and you accidentally updated your bank account/pay card information in MyADP, DailyPay will overwrite automatically with the DailyPay account number every night.

I received a notification from my bank about DailyPay. What is this?

Depending on your bank, you might receive a notification about DailyPay after you request your first transfer and/or when your change their direct deposit information. This is called a “prenote” and is not a charge – it’s simply a way for us and DailyPay to verify that the account number is correct. You can disregard this notification.

Does DailyPay support having multiple direct deposit accounts?

Yes, you may have up to two accounts - one “primary” and one “secondary” - through the free savings feature on the DailyPay app. This is done by setting up an additional account along with a set transfer amount.

Note: If you need more than two direct deposit accts you will not have this feature after enrolling with DailyPay

If I have a Wisely pay card, can I sign up for DailyPay?

Absolutely! If you have a Wisely card you will have a couple of extra steps to set up enrollment for transfers. Instructions can be found in the one-page document, “Setting Up Your Wisely Pay card in DailyPay”. Instructions can also be found below.

• Call the Wisely support number on the back of the Wisely card and request activation of “third party loads”.

• Sign up for DailyPay and add the pay card to your banking information.

I am currently using DailyPay but I need to update my account information. How should I do this?

• App:

• Click the 3 bars at the top left corner of the home screen.

• Click [Settings] > [Bank Accounts] > [Add New Bank Account]

• If this is your checking account, click [Checking]. If this is your savings account, click [Savings].

• Add the new banking information.

• If you would like to receive your remaining pay each pay period in this account, select the [Primary Account] checkbox.

• Click [Submit]. You’ll be asked to verify your identity via code sent to text.

• Click the three dots to the right of the old account on the Bank Accounts screen. Click [Remove Bank Account].

• You’ll be asked to verify your identity via code sent to text.

Website:

• Go to https://www.dailypay.com/account_settings and sign in.

• Scroll down to the Bank Accounts section and click [Add New Bank Account].

• Add new banking information and click [Submit].

What Happens on Payday when an Employee Enrolls in DailyPay

What happens on the scheduled pay date if I utilized DailyPay?

Addus will calculate all of the normal earnings and hours owed to you on your pay date as normal within the ADP system. Your net pay will be sent from ADP to DailyPay who will deduct any transactions and fees for any transfers that were initiated during the pay period. The remaining balance will then be transferred to your bank account or Wisely card set up within the DailyPay site. No delays!

What happens on the scheduled pay date if I enrolled but did not utilize DailyPay?

Addus will calculate all of your net pay on the pay date as normal. The funds for the total net pay owed will still be sent to DailyPay. DailyPay will see that you did not take any transactions and will transfer the full net pay to the bank account or Wisely card on file by the scheduled pay date. No delays!

How quickly will my remaining balance be transferred to my bank account/Wisely Card on pay day?

The remaining balance will be deposited into your account by the end of business on our normally scheduled payday. The exact timing will depend on your financial institution, but this is typically done 1st thing in the morning on your scheduled pay date.

Communication from DailyPay to Addus Employees

I signed up for DailyPay but I didn’t receive the welcome email from DailyPay. What happened?

The email may have gone into your “Spam” or “Trash” folders, depending on your email service provider and email preferences. Check both folders, and if possible, search for the DailyPay company name or the word “DailyPay.” For Gmail users: you can also search in the “All Mail” folder. If you still can’t find the email, please contact DailyPay customer service via the Addus DailyPay toll free number 1-866-248-2630, email employee.support@dailypay.com, or chat. Their hours of operation 24/7, aside from a few federal holidays.

Reporting Issues or Questions on DailyPay

I need help with my account, or I have an issue/question. How can I reach DailyPay?

Please contact DailyPay via the dedicated Addus DailyPay toll free number 1-866-248-2630, chat or email employee.support@daiypay.com. The fastest way to engage DailyPay customer service is via the Chat feature on the DailyPay app. To initiate a chat, go to employee.dailypay.com, and click the “Chat” button on the bottom of the page. Please do not contact your manager or local branch as they will not have access into your DailyPay account.

When will DailyPay Customer Service refer me back to Addus for assistance?

DailyPay customer service will be able to assist with most questions and issues that they receive but there are a few issues they will need to refer you back to Addus for help. Here are some examples:

• Questions on Eligible Hours: Not all hours are eligible for DailyPay; see exclusion list in this FAQ for details. Additionally, if you are recording time on a paper timesheet you will not see those worked hours flow into DailyPay in a timely fashion. If there is a dispute on the number of hours available for DailyPay, DailyPay will refer you back to Addus.

• Questions on Gross/Net Earnings: As outlined in the FAQ, your eligible hours will be rated using your base rate in ADP. If you get higher rates based on differing clients, that higher rate will not be used to DailyPay will not be used and DailyPay will refer you back to Addus.

• Questions on Eligibility: You will only be eligible for DailyPay if you have a valid email or phone number on file in MyADP. If you do not have this information set up, you will not show as eligible for DailyPay. You will need to update your email and phone number using MyADP.

When will DailyPay Customer Service refer me back to Addus for assistance?

DailyPay customer service will be able to assist with most questions and issues that they receive but there are a few issues they will need to refer you back to Addus for help. Here are some examples:

• Questions on Eligible Hours: Not all hours are eligible for DailyPay; see exclusion list in this FAQ for details. Additionally, if you are recording time on a paper timesheet you will not see those worked hours flow into DailyPay in a timely fashion. If there is a dispute on the number of hours available for DailyPay, DailyPay will refer you back to Addus.

• Questions on Gross/Net Earnings: As outlined in the FAQ, your eligible hours will be rated using your base rate in ADP. If you get higher rates based on differing clients, that higher rate will not be used to DailyPay will not be used and DailyPay will refer you back to Addus.

• Questions on Eligibility: You will only be eligible for DailyPay if you have a valid email or phone number on file in MyADP. If you do not have this information set up, you will not show as eligible for DailyPay. You will need to update your email and phone number using MyADP.

Sign up for DailyPay today at dailypay.app.link/AddusDailyPay!

No membership commitment -- Only pay when you transfer -- Cancel anytime

Track, Save, and Transfer at dailypay.app.link/AddusDailyPay