Job Description: Admission & Counselling
Give admission-related information through a helpline, phone & physical counseling to students, parents, and other stakeholders.
Monitoring & Response of DIU Social Media
Monitoring & Response of DIU Google Business sites
Responds through email to admission-related Information or queries received via various sources.
Follow up CRM activities.
Perform Duties on convocation.
Assessment and analyze each applicant's qualifications and process admission.
Communicate with prospective students and provide information about the admissions process and requirements.
Counseling for Daffodil sister concerns as like: DIIT, DIA, DTI, DPI, DIC, BSDI, and DIPTI whenever required.Â
Participated in government holidays, Fridays, and different fairs duties as required by the Admission and Counseling department.
I have taken the following initiatives to develop my section:
Take the initiative to create a Google Site for Admission and Counseling and share the link with my supervisor, Md. Siddiqul Alam (Reza), and Mr. Lazminur Alam from my official email. Then it is later created from the admission office email again.
Take the initiative to update the live chat of DIU. Now we can answer all visitor's queries at a time, which previously we could only answer only one.
Take the initiative to send an email to those students who leave their message in live chat and also contact them over the phone in case of necessity.
What contribution have I made beyond assigned tasks within the last year?
I have taken the additional responsibility of social media in which I have to answer admission related query as well as other query to enhance university standard. In Spring & Fall 2024 semesters, 1772 students take admission by taking information through social media.
I have another additional responsibility to response in DIU Live chat. In running admission for summer semester already 4 students take admission by taking information through live chat.
I have been working on making the guidelines of answering social media query in my Google site.
Now I am working for collecting question and answer for Chat bot.