Chromebook FAQs

About the Chromebook

This guide contains information on using the school-issued Chromebook, expectations for learning, care and handling of the device, and basic troubleshooting tips.

Skyview Middle School provides a Chromebook to each eligible student in order to support their education. Each student receives a Chromebook that is assigned through their homeroom. Students charge their Chromebook in their homeroom teacher's Chromebook cart.

Currently, students are not allowed to take Chromebooks home.

If a student is missing their Chromebook, please fill out the missing Chromebook Google Form.

General Chromebook Info

Each Chromebook has unique identification numbers and is assigned to a specific person. The names and numbers on the Chromebook and case are registered to District 49. STUDENTS MAY NOT REMOVE ANY ID STICKERS FROM THE DEVICE.

Devices should never be left unattended or in unsecure areas (e.g., unlocked locker or classroom).

Chromebook Handling

Use a soft, clean cloth to clean the screen, and never use any sort of cleanser.
Do not expose the Chromebook to extreme heat or cold.
Be careful inserting cords or cables into the Chromebook and remove them carefully as well.
The charging cable must be treated gently, and should not be tightly wound, crimped, or pulled on. Rough handling of the cord will damage it to the point where it will no longer charge the device.
Do not mark the Chromebook with pens, markers, stickers, or anything else.
Chromebook screens are made of glass and are particularly sensitive to damage from impact and pressure. If the screen chips or cracks, don’t attempt to fix it but bring it to the attention of Mr. Wilkinson, Skyview's tech administrator.

Basic Troubleshooting

The battery won't charge:
- Check that the charger is completely plugged in, both to your Chromebook and the Chromebook cart.
- If the charging light does not turn on, tell your homeroom teacher.
Your Chromebook won't turn on:
- Press and hold the refresh button and tap the power button.
Your Chromebook won't connect to wifi:
- Have your teacher email Mrs. Jeffrey.
The home screen is rotated:
- Ctrl-shift-reload/refresh will rotate the entire screen by 90 degrees each time it is pressed.
The keyboard settings aren't right:
- Click SHIFT-ALT to set it back to the US keyboard.
The Chromebook is slow/sluggish:
- Option 1: close some tabs that you have open.
- Option 2: Clear the cache and then reboot. To do that, Click the three dots on the browser toolbar > Select Tools > Select Clear browsing data > In the dialog that appears, select the checkboxes for the types of information that you want to remove (do all) > Use the menu at the top to select the amount of data that you want to delete > Click Clear browsing data.
- Option 3: restart your Chromebook.
- Option 4: hard restart your Chromebook (Press and hold the refresh button and tap the power button)
A Chrome page isn't loading:
- Press the refresh key.
Your Chromebook crashes or freezes:
- Turn off your Chromebook, then turn it back on.
- Close all your apps and browser windows.
- If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the tab by clicking Ctrl + Shift + R.
If your touchpad stops working:
- Make sure there is no dust or dirt on the touchpad.
- Press the Esc key several times.
- Drumroll your fingers on the touchpad for ten seconds.
- Turn your Chromebook off, then back on again.
- Perform a hard reset (Press and hold the refresh button and tap the power button)
There is no sound through the headphones:
- Make sure headphones are plugged in properly, and there is no dirt in the plug. Also, make sure the mute button isn't pushed

Chromebook Keyboard Shortcuts

Popular Shortcuts:

Take a screenshot: Ctrl + Show Windows
Take a partial screenshot: Shift + Ctrl + Show windows , then click and drag.
To access more screenshot features: Press Shift + Ctrl + Show windows , then select a screenshot feature from the toolbar.
Turn Caps Lock on or off: Press Search + Alt.
Sign out of your Google Account: Press Shift + Ctrl + q (twice).

Tabs & Windows:

Open a new window: Ctrl + n
Open a new window in Incognito mode: Shift + Ctrl + n
Open a new tab: Ctrl + t
Open a file in the browser: Ctrl + o
Close the current tab: Ctrl + w
Close the current window: Shift + Ctrl + w
Reopen the last tab or window you closed: Shift + Ctrl + t
Go to tabs 1-8 in the window: Ctrl + 1 through Ctrl + 8
Go to the last tab in the window: Ctrl + 9
Go to the next tab in the window: Ctrl + Tab
Go to the previous tab in the window: Shift + Ctrl + Tab
Switch quickly between windows: Press & hold Alt, tap Tab until you get to the window you want to open, then release.
Open the window you used least recently: Press & hold Shift + Alt, tap Tab until you get to the window you want to open, then release.
Go to previous page in your browsing history: Alt + Left arrow
Go to the next page in your browsing history: Alt + Right arrow
Open the link in a new tab in the background: Press Ctrl and click a link
Open the link in a new window: Press Shift and click a link
Open the link in a new tab: Drag the link to a blank area on the tab strip
Open the webpage in a new tab: Type a web address (URL) in the address bar, then press Alt + Enter
Dock a window on the left: Alt + [ (left square bracket)
Dock a window on the right: Alt + ] (right square bracket)
Maximize window: Alt + =
Minimize window: Alt + - (minus)

Page & Web Browser:

Page up: Alt + Up arrow
Page down: Alt + Down arrow
Scroll down the web page: Space bar
Go to top of page: Ctrl + Alt + Up arrow
Go to bottom of page: Ctrl + Alt + Down arrow
Reload your current page: Ctrl + r
Zoom in on the page: Ctrl and +
Zoom out on the page: Ctrl and - (minus)
Reset zoom level: Ctrl + 0
Stop the loading of your current page: Esc
Right-click a link: Press Alt and click a link
Open the link in a new tab in the background: Press Ctrl and click a link
Save your current webpage as a bookmark: Ctrl + d
Save all open pages in your current window as bookmarks in a new folder: Shift + Ctrl + d
Search the current page: Ctrl + f
Perform a Google search: Ctrl + k
Show or hide the bookmarks bar: Shift + Ctrl + b
Show the toolbar: Alt + Shift + t
Open the Downloads page: Ctrl + j

Text Editing:

Turn Caps Lock on or off: Search + Alt (or) Launcher + Alt
Select everything on the page: Ctrl + a
Select the next word or letter: Shift + Ctrl + Right arrow
Select text to the end of the line: Search + Shift + Right arrow
Select text to the beginning of the line: Search + Shift + Left arrow
Select previous word or letter: Shift + Ctrl + Left arrow
Move to the end of the next word: Ctrl + Right arrow
Move to the start of the previous word: Ctrl + Left arrow
Move to beginning of the line: Search + Left arrow
Move to end of the line: Search + Right arrow
Go to end of document: Search + Ctrl + Right arrow
Go to beginning of document: Search + Ctrl + Left arrow
Copy selected content to the clipboard: Ctrl + c
Paste content from the clipboard: Ctrl + v
Paste content from the clipboard as plain text: Shift + Ctrl + v
Cut: Ctrl + x
Delete the previous word: Ctrl + Backspace
Delete the next letter (forward delete): Alt + Backspace
Undo your last action: Ctrl + z
Redo your last action: Shift + Ctrl + z
Insert an emoji: Search + Shift + Space

Accessibility:

Turn ChromeVox (spoken feedback) on or off: Ctrl + Alt + z
Turn on high contrast mode: Search + Ctrl + h (or) Launcher + Ctrl + h
Magnify your whole screen: Ctrl + Search + m
Magnify part of your screen: Ctrl + Search + d
Move around in fullscreen-magnifier mode: Ctrl + Alt + Up , Down , Left , or Right
Highlight the launcher button on your shelf: Shift + Alt + L
Highlight the row with the address bar: Shift + Alt + t
Open right-click menu for highlighted item: Search + Shift + Increase volume
Move an app icon up, down or to the side in the launcher: Ctrl + Up , Down , Left , or Right

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