Chromebook Fix Tricks

A quick cheat sheet to help you solve those tech glitches you may experience.

Screen won’t rotate

1. Take out the wireless mouse

2. Set Displays to standard

3. If it still does not work, contact the technology department. (TECH SUPPORT)

Keyboard or Stylus won’t work

1. Hold down the ⟳ button and power button at the same time for 10 seconds then release.

2. Wait 10 seconds and restart the device.

3. If it still does not work, contact the technology department. (TECH SUPPORT)

Black screen with power button light ON

1. Plug in Chromebook, ensure the charge indicator light is on.

2. Hold down the ⟳ button and power button at the same time for 10 seconds then release.

3. Hold down the power button to turn on the Chromebook.

4. If it still does not work, contact the technology department. (TECH SUPPORT)

Where do screenshots go if the student does not save it to the folder?

1. Use the little circle in the bottom left corner (finder)

2. Search for files

Chromebook only turns on when plugged in. No power light whatsoever.

1. Contact the technology department. (TECH SUPPORT)

Chromebook screen is stuck in a rotated orientation

1. Hold down the ctrl + shift + ⟳ buttons at the same time

Chromebook keeps restarting by itself

1. Hold down the ⟳ button and power button at the same time for 10 seconds then release.

2. Hold down the power button to turn on the Chromebook.

3. If it still does not work, contact the technology department. (TECH SUPPORT)

Reset screen resolution

Zoom out: ctrl + ➖ Zoom in: ctrl + ➕ Default: ctrl + 0

Backspace button not working

1. Go to settings

2. Go to keyboard

3. Check that the “Backspace” option is set to “Backspace”

4. If it still does not work, contact the technology department. (TECH SUPPORT)

Page is blank

Reboot a couple of times

System Network Connection

1. Click ‘X’ to the upper right of error message

2. Should take you to Enterprise Enrollment login screen, Login with username and password

Google Classroom Tips:

When Teacher Views Student Submitted Assignments, Some Students Have Assignments And Some Don’t

Have the students with missing assignments do the following:

1) Click the classwork tab at the top

2) Click on the assignment title to expand the assignment

3) Click on "View Assignment"

4) Locate "Your Work" in the top right corner and click on the file with your name on it.

This should fix the issue for the students that follow the above directions.