Won't Charge

1. Make sure the charger is plugged into the wall

2. Make sure the charger brick is connected to the cable

3. Make sure the cable is plugged into either USB-C port on the Chromebook, there is one on each side

4. The light on the left side of the Chromebook should be Red (<5%), Orange (5%-95%), or Green (Fully Charged)

5. If your problem persists have a parent/guardian submit a helpdesk form below

Won't Power On

1. Using the steps above make sure you device charges and the power LED is either Orange or Green and you have charged for at least 20 minutes

2. Hold down the ⟳ button and power button at the same time for 10 seconds then release.

3. Hold down the power button to turn on the Chromebook.

4. If that doesn't work hold the power button alone for 15 seconds then release

5. Press the power button to try to power on your Chromebook

6. If your problem persists have a parent/guardian submit a helpdesk form below

All Keys Not Working

• 1. Hold down the power button and the refresh button (⟲) until the screen goes black. 

  2. Try typing. 

  3. If your problem persists have a parent/guardian submit a helpdesk form below

Top Row Doesn’t Work

1. Go to your settings.

2. Under “Device”, click Keyboard.

3. Make sure “Treat top-row keys as function keys” is turned off. 

4. Try typing. 

5. If your problem persists have a parent/guardian submit a helpdesk form below

“Backspace” Doesn’t Work

1. Go to your settings.

2. Under “Device”, click Keyboard.

3. Make sure “Backspace” is set to “Backspace”

4. Try typing. 

5. If your problem persists have a parent/guardian submit a helpdesk form below

Only on-screen keyboard is working

1. Hold down the power button and the refresh button (⟲) until the screen goes black. 

2. Try typing.

3. If your problem persists have a parent/guardian submit a helpdesk form below

1. Restart your Chromebook and login

2. Click on the corner with the battery icon and time displayed

3. Click the settings gear to open Chromebook settings

4. In the network section, ensure the wifi slider is on and blue

5. Select wifi and then select your network

6. If your problem persists have a parent/guardian submit a helpdesk form below

Complete google support resources can be found by clicking here

If your problem persists have a parent/guardian submit a helpdesk form below

1. With all tabs closed and a blank home screen hold down "Esc" + refresh button (⟲)  + Power button on the right side for a few seconds until a screen that says "Please insert a recovery USB stick or SD card" appears.

2. Press "Ctrl" + D. It should now say "To turn OS verification OFF, press Enter". Press Enter once now. The screen should go black for a moment then say "OS verification is OFF"

3. Press Enter again. It should say OS verification is back ON and your computer should restart. You may need to login to home wifi and do updates and enrollment. Just click anything that says Next or continue until you are back at the sign in screen.

4. Login to your device as normal

5. If your problem persists have a parent/guardian submit a helpdesk form below

Chromebook Won't Close / Hinges are not aligned

1. Find a hard level surface like a countertop or a floor. Surface should be stable. 

2. Close chromebook.

3. Hold chromebook perpendicular to the countertop with hinge side up. 

4. Apply pressure on the hinges towards the hard level surface until misaligned hinges are flat.

5. This should have aligned the hinges.

6. Try opening your chromebook. You should be able to put it into tablet mode if hinges have been aligned.

Still confused? Check the link to a diagram here

Won't Flip into tablet mode

1. Hold down the ⟳ button and power button at the same time for 10 seconds then release.

2. Hold down the power button to turn on the Chromebook.

3. If your problem persists have a parent/guardian submit a helpdesk form below

1. Plug in Chromebook, ensure the charge indicator light is on.

2. Hold down the ⟳ button and power button at the same time for 10 seconds then release.

3. Hold down the power button to turn on the Chromebook.

4. If your problem persists have a parent/guardian submit a helpdesk form below

Not to worry. That’s why we’re here. 

STOP! Does your screen not close quite right? Are your hinges slightly misaligned? 

First check out the "Chromebook Won't Close" section above. Otherwise keep reading.

Below is a list of possible issues that will most likely require a parent/guardian to fill out a helpdesk form below so we can get your Chromebook fixed.

• Cracked Screen

• Screen Separating from Chromebook body

• Cracked/Missing Keys

• Broken Stylus (if it is a Lenovo Chromebook)

• Charger cord or plug destroyed (Dog ate my charger)

• Liquid spilled

If the message says "This meeting code doesn't work"

1. Double check that your code was entered correctly

2. If you are clicking on a bookmark, try entering the code manually from the google meets homepage

3. If it still says the meeting code doesn't work, contact your teacher as the code may have changed

If the message says "You can't join this video call"

1. Contact your teacher to make sure you have the correct link

2. Have your teacher manually invite you to the call using the people tab

3. If you still cannot join let your teacher know

Here are a few suggestions to improve your student’s video streaming experience:

• Minimize use of Grid or Tile view: these views are extremely processor intensive. 

• Close other tabs or applications while on video.

• Turn off the application’s camera when not actively participating (we’ve seen marked improvement when students take this step).

• Plug the Chromebook into a power source (don’t rely on battery) when using video conferencing wherever possible.