Tech Support
Need Tech Help?
Please use the articles below to help troubleshoot common issues. If you need additional support, please use the form linked at the bottom of this page to submit a Help Desk Request.
If you are experiencing any problems with a Chromebook, the first thing to try is rebooting the Chromebook. This often resolves many Chromebook issues.
To reboot a Chromebook: Hold down the refresh button (⟲) and then press and hold the power button until the screen goes black.
Here are a few suggestions to improve your student’s video streaming experience:
Minimize use of Grid or Tile view: these views are extremely processor intensive.
Close other tabs or applications while on video.
Turn off the application’s camera when not actively participating (we’ve seen marked improvement when students take this step).
Plug the Chromebook into a power source (don’t rely on battery) when using video conferencing wherever possible.
Power Struggles
Won't Charge
Make sure the charger is plugged into the wall
Make sure the charger brick is connected to the cable
Make sure the cable is plugged into either USB-C port on the Chromebook, there is one on each side
The light on the left side of the Chromebook should be Red (<5%), Orange (5%-95%), or Green (Fully Charged)
If your problem persists have a parent/guardian submit a helpdesk form below
Won't Power On
Using the steps above make sure you device charges and the power LED is either Orange or Green and you have charged for at least 20 minutes
Hold down the ⟳ button and power button at the same time for 10 seconds then release.
Hold down the power button to turn on the Chromebook.
If that doesn't work hold the power button alone for 15 seconds then release
Press the power button to try to power on your Chromebook
If your problem persists have a parent/guardian submit a helpdesk form below
Keyboard Issues
All Keys Not Working
Hold down the power button and the refresh button (⟲) until the screen goes black.
Try typing.
If your problem persists have a parent/guardian submit a helpdesk form below
Top Row Doesn’t Work
Go to your settings.
Under “Device”, click Keyboard.
Make sure “Treat top-row keys as function keys” is turned off.
Try typing.
If your problem persists have a parent/guardian submit a helpdesk form below
“Backspace” Doesn’t Work
Go to your settings.
Under “Device”, click Keyboard.
Make sure “Backspace” is set to “Backspace”
Try typing.
If your problem persists have a parent/guardian submit a helpdesk form below
Only on-screen keyboard is working
Hold down the power button and the refresh button (⟲) until the screen goes black.
Try typing.
If your problem persists have a parent/guardian submit a helpdesk form below
Wifi Problems
Restart your Chromebook and login
Click on the corner with the battery icon and time displayed
Click the settings gear to open Chromebook settings
In the network section, ensure the wifi slider is on and blue
Select wifi and then select your network
If your problem persists have a parent/guardian submit a helpdesk form below
Printing Problems
Complete google support resources can be found by clicking here
If your problem persists have a parent/guardian submit a helpdesk form below
Error Registering Device
With all tabs closed and a blank home screen hold down "Esc" + refresh button (⟲) + Power button on the right side for a few seconds until a screen that says "Please insert a recovery USB stick or SD card" appears.
Press "Ctrl" + D. It should now say "To turn OS verification OFF, press Enter". Press Enter once now. The screen should go black for a moment then say "OS verification is OFF"
Press Enter again. It should say OS verification is back ON and your computer should restart. You may need to login to home wifi and do updates and enrollment. Just click anything that says Next or continue until you are back at the sign in screen.
Login to your device as normal
If your problem persists have a parent/guardian submit a helpdesk form below
Chromebook Won't Close / Won't Flip Into Tablet Mode
Chromebook Won't Close / Hinges are not aligned
Find a hard level surface like a countertop or a floor. Surface should be stable.
Close chromebook.
Hold chromebook perpendicular to the countertop with hinge side up.
Apply pressure on the hinges towards the hard level surface until misaligned hinges are flat.
This should have aligned the hinges.
Try opening your chromebook. You should be able to put it into tablet mode if hinges have been aligned.
Still confused? Check the link to a diagram here
Won't Flip into tablet mode
Hold down the ⟳ button and power button at the same time for 10 seconds then release.
Hold down the power button to turn on the Chromebook.
If your problem persists have a parent/guardian submit a helpdesk form below
Chromebook Keeps Restarting by Itself
Plug in Chromebook, ensure the charge indicator light is on.
Hold down the ⟳ button and power button at the same time for 10 seconds then release.
Hold down the power button to turn on the Chromebook.
If your problem persists have a parent/guardian submit a helpdesk form below
Broken or Damaged Chromebook?
Not to worry. That’s why we’re here.
STOP! Does your screen not close quite right? Are your hinges slightly misaligned?
First check out the "Chromebook Won't Close" section above. Otherwise keep reading.
Below is a list of possible issues that will most likely require a parent/guardian to fill out a helpdesk form below so we can get your Chromebook fixed.
Cracked Screen
Screen Separating from Chromebook body
Cracked/Missing Keys
Broken Stylus (if it is a Lenovo Chromebook)
Charger cord or plug destroyed (Dog ate my charger)
Liquid spilled
Can't Join Google Meet
If the message says "This meeting code doesn't work"
Double check that your code was entered correctly
If you are clicking on a bookmark, try entering the code manually from the google meets homepage
If it still says the meeting code doesn't work, contact your teacher as the code may have changed
If the message says "You can't join this video call"
Contact your teacher to make sure you have the correct link
Have your teacher manually invite you to the call using the people tab
If you still cannot join let your teacher know
Here are a few suggestions to improve your student’s video streaming experience:
Minimize use of Grid or Tile view: these views are extremely processor intensive.
Close other tabs or applications while on video.
Turn off the application’s camera when not actively participating (we’ve seen marked improvement when students take this step).
Plug the Chromebook into a power source (don’t rely on battery) when using video conferencing wherever possible.