Embedded Files
Issues with Audio
Issues with Audio
To ensure the audio is working on a website or the website can record audio, make sure it is ALLOWED in the search bar.
To ensure the audio is working on a website or the website can record audio, make sure it is ALLOWED in the search bar.
Issues with Visuals
Issues with Visuals
Youtube is pixelated or fuzzy:
Youtube is pixelated or fuzzy:
We have only seen this issue on the ACER Chromebooks.
- Go to chrome://flags
- Search DECODER
- Disable both decoder settings and refresh
YouTube videos say restricted:
YouTube videos say restricted:
- Make sure you are logged into Chrome on your CB or on the Chrome App on your phone with your student account.
Ghost account for screencastify users that are not recognized by filters.
Ghost account for screencastify users that are not recognized by filters.
- Go to Youtube.com, see that the avatar is the wrong one and click on it.
- Choose settings> left side click on advanced settings
- Scroll to delete channel and go through the steps to delete that channel.
- Refresh the page once completed and then log in using the correct account.
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