#Computer-supported cooperative work and social computing#Computer-mediated communication#Remote workplace #Impression formation#Attribution #Knowledge sharing #Mixed-methods (quantitative and qualitative methods)

I am Chi-Lan (期蘭), a doctoral student conducting HCI/CSCW research with Prof. Narumi (advisor) and Prof. Kuzuoka (co-advisor) at Cyber Interface Lab, the University of Tokyo. My doctoral research explores and supports remote collaboration among distributed members in workplaces through computer-mediated communication (CMC) technologies.

My research tackles how people form perceptions and interact with each other through the mediation of information technology, for the purpose of building and maintaining different types of social relationships online. Specifically, I investigate how various social cues shape human perception and behavior in remote communication. The overall goal is to reshape attribution process between remote interlocutors and support impression management by the design of CMC technologies.

Apart from research activities, I explore a different world by reading novels, writing popular science about HCI topics, sketching, and searching for hot springs in Japan ♨️.

(Last updated: 2022/04)#楊期蘭 #東京大學 #東京大学 #情報學 #人機互動 #HCI #CSCW #東大

MORE ABOUT ME ...

I have been trained as an HCI (Human-Computer Interaction) researcher from the Institute of Information Systems and Applications (ISA) at National Tsing Hua University in Taiwan since 2015.

In the past few years, I had been collaborated with and advised by Prof. Hao-Chuan Wang from the Department of Computer Science at UC Davis since 2014. I was also co-advised by Prof. Chien-Wen (Tina) Yuan since 2017. We worked together on exploring the topic of computer-mediated knowledge transfer and knowledge sharing.

Before stepping into the world of HCI, I received a Bachelor’s degree in Psychology from National Cheng Kung University and had been conducting cognitive science research as a research assistant at the Institute of Cognitive Neuroscience at National Central University.

Broadly speaking, my research interests lie in the intersection of computer-mediated communication, computer-supported cooperative work and social computing. The overall goal of my research is to better understand how intelligent information technologies shape human cognition and behavior individually and collectively. Currently, I am working on exploring how different types of social cues shape people's perception of their remote counterparts and the attribution process when people have social interactions online (e.g., video call, text chat, audio chat, social virtual reality)

Other than doing research, I also spend some time writing Chinese articles to introduce HCI/CSCW (Computer Supported Cooperative Work and Social Computing) research to the general audiences. Take a look here. Also, I sometimes sketch to express my feeling and observation of my daily life.


(Last updated: 2022/04)

🔭 Recent Research Projects (2020~)

(Last updated: 2022/03)

Understanding the Impact of Technical Issues on People’s Perception and Attribution of Responsibility in Videoconferencing

Chi-Lan Yang, Xiaotong Li, Takuji Narumi, Hideaki Kuzuoka.

[PDF] [Video] (To appear in ACM CHI'22 Late-breaking work)

#Computer-mediated communication #Attribution #Perception #Videoconferencing #Technical issues


Understanding and Reducing Perception Gaps with Mediated Social Cues when Building Workplace Relationships through CMC

Chi-Lan Yang, advised by Takuji Narumi and Hideaki Kuzuoka.

[PDF] (Appeared in ACM CSCW'21 Doctoral consortium)

#Perception gap #Social cues #Computer-mediated communication #Misattribution #Workplace relationship



Distance Matters to Weak Ties: Exploring How Workers Perceive Their Strongly- and Weakly-Connected Collaborators in Remote Workplaces

Chi-Lan Yang, Naomi Yamashita, Hideaki Kuzuoka, Hao-Chuan Wang, Eureka Foong.

[PDF] (Appeared in PACM HCI GROUP'22)

In this study, we found that remote workers depended on one-on-one synchronous tools to infer the engagement level of strong ties, but used group-based communication tools to infer the engagement level of weak ties during working from home. The absence of cues in remote workplaces exacerbated prior impressions formed in the physical office. Our findings showed that remote work led workers to form polarized perceptions of their respective ties.

#Computer-mediated Communication #Remote Workplace #Tie Strength #Engagement #Perception #Social Cues #CSCW

Previous Research Projects (2016~2019)

(Last updated: 2020/01)

When Knowledge Network is Social Network: Understanding Collaborative Knowledge Transfer in Workplace

Chi-Lan Yang, Chien-Wen (Tina) Yuan, Hao-Chuan Wang [CSCW'19]

With a mixture of field observations, social network analysis, and in-depth interviews, we found that there is a discrepancy between inbound and outbound knowledge transfer and scaffolding workers to connect to the right person with metaknowledge of the knowledge network is essential.

#Knowledge Sharing #Social Network Analysis #CSCW #Computer-mediated Knowledge_Transfer #Mixed-Method #Workplace

Knowing That You Know What I Know Helps? Understanding the Effects of Knowledge Transparency in Online Knowledge Transfer

Chi-Lan Yang, Chien-Wen (Tina) Yuan, Tzu-Yang Wang, Hao-Chuan Wang [CSCW'18]

In this study, we demonstrate that visualizing the understanding level of the remote learner benefits communication quality between the remote instructor and learner as they transfer knowledge online.

#Knowledge Sharing #CSCW #Computer-mediated Knowledge Transfer #CMC

This work had been shared at the poster session at IUI, 2018, and is still an ongoing project.

Can You Help Me without Knowing Much? Exploring Cued-Knowledge Sharing for Instructors’ Tutorial Generation

Chi-Lan Yang, Hao-Chuan Wang [IUI'18]

This work tries to investigate cued-knowledge sharing, which pairs instructors with partners of different levels of expertise who also participate in the tutorial generation and give cues (prompts, questions) to the instructors to facilitate their knowledge externalization.

#Computer-mediated Knowledge Transfer #Knowledge Sharing #Tutorial Generation

(CC0 image from StartupStockPhotos on pixabay.com/en/startup-meeting-brainstorming-594091/)

Task Hand Over in the Workplace

We propose a triangular relationship among human, artefacts, and context during task transfer by referring to the theory of distributed cognition.

(Chinese CHI'17)

(CC0 image from StartupStockPhotos on pixabay.com/en/startup-meeting-brainstorming-594091/)
This work had been shared during the poster session at CSCW, 2016.

How Social Annotation Affects Second Language Reading

In this work, we simulated the process of social annotation and examined how seeing others’ annotations affects readers’ understanding of the content as well as their production and editing of annotations.

(CSCW'16 Poster)

This work was mainly lead by Tina Tu and Mei-Ling Chen, and has been shared during the poster session at CHI, 2016.

Co-Viewing Room: Mobile TV Content Sharing in Social Chat

In this work, we present a mobile TV content sharing system called Co-Viewing Room, which enables distributed users to share three types of TV content, including it whole video sharing, video clips sharing and it snapshots sharing during an online chat.

(CHI'16 Poster. This work was mainly led by Tina Tu and Mei-Ling Chen)

Looking for something exciting | 尋找合作夥伴!

Research collaborators

I am looking for collaborators who have interests in building novel interaction systems. As you can see from my background and personal interest, my skill sets and interests are mostly about understanding human behavior but not having much interest in implementing systems. If you are passionate about building systems to understand HCI topics around the following topics: remote collaboration, remote communication, HRI, human-ML(AI) interaction, online learning, cross-lingual communication, knowledge sharing, online community, etc., please do not hesitate to contact me! I believe we can contribute to HCI research together by integrating different perspectives and expertise. The research outcome does not necessarily have to be a research paper. As long as we can work together to empower humans and make human be more reflective and creative is excellent enough.

尋找人機互動研究夥伴

如同你/妳所看到的,我的訓練背景跟興趣都不在實作系統,我對了解「人」與機器互動時的感知與行為有較多好奇心。但是在人機互動的研究中,有些研究主題需要實作 interactive prototype 才能幫助我們了解特定研究問題。如果你/妳是對接各種API或是兜東西很著迷的大大、很會寫程式但是還不知道技術能用在哪的大大,或是很想開發創新系統或技術的大大,只要對人機互動研究感興趣,想累積研究經驗或也正在尋找合作夥伴,歡迎聯絡我!有動機的話我們都可以討論看看,一起尋找共同感興趣的研究主題合作,合作的成果也不一定需要是學術論文,只要能從人機互動的角度出發,讓人類更具備能動性、更能反思、更有創造力就好。

以下幾個大方向是我持續或願意投入了解的領域,如果妳/你也有興趣或是有認識的人也感興趣的話,直接聯絡我或推薦我認識!#遠距合作 #線上社群 #跨語言跨文化溝通 #電腦輔助溝通 #線上學習 #知識分享 #人機協作 #教育 #科技社會議題

尋找科普寫作夥伴

除了做研究外,我大部分的時候都投入在閱讀跟寫作,也和幾個朋友共同經營《人機共生你我它》專欄,從人機互動觀點出發討論科技社會相關的議題。如果你/妳認為自己的專業背景可以放到「科技社會議題」的框架下,並且有興趣以寫作的方式為世界帶來一點小影響力的話XD 請務必聯絡我!

邀稿、其他合作

如果妳/你是因為讀了我的文章而找到這裡的話,想先說一聲謝謝XD 很樂意與你/妳展開任何形式的合作,只要時間許可、主題值得發揮,歡迎交流!