Taasen Privacy Policy

Taasen operates the Taasen mobile application to support field investigation and claim verification services. This Privacy Policy explains how we collect, use, and protect information when authorized personnel (users) access and use our application.

Information We Collect

The Taasen app may collect the following information to facilitate field operations:

Personal Information: Name, email address, and employee or Field Officer identification used for login and authentication.
Health Data: As part of health insurance and claim verification services, the app may collect or process health-related information (such as medical records, bills, diagnosis details, or health insurance claims data) from documents or cases assigned to you. This data is strictly accessed and collected solely for the purpose of claim investigation and verification.
Location Data: The app collects device location, including background location, to track field officer movements, verify field visit locations, calculate attendance, and provide route navigation for investigation activities.
Camera and Photos: The app requires access to your device's camera and photo library to capture and upload images (such as selfies for attendance verification and photos of documents, medical reports, or locations for field investigation cases).
Microphone and Audio Data: The app requires access to your device's microphone to record audio. This is utilized for Speech-to-Text conversion functionalities to assist in quickly logging investigation notes and touchpoint updates.
Device Information: Basic device details such as device model, unique device identifiers, and operating system to improve app performance, ensure security, and manage active sessions.

How We Use Information

The collected information is fundamentally used to support core business operations, including:

Authenticating authorized users and managing secure sessions.
Assigning, organizing, and managing investigation cases.
Evaluating, verifying, and assessing the validity of health-related insurance claims using the collected Health Data.
Tracking field officer attendance and movement during working hours.
Providing geographical navigation assistance for designated tasks.
Converting spoken notes to text for faster case reporting.
Verifying field investigation locations and capturing photographic evidence.
Maintaining operational records, generating reports, and ensuring compliance.

Data Sharing

We do not sell, rent, or trade personal information to third parties. Information may only be shared with:

Authorized clients (e.g., insurance companies) for whom the claim investigation or verification was conducted.
Internal management and operational teams.
Legal authorities or law enforcement when strictly required by law.

Data Retention

We retain user data and case-related information, including Health Data, only for as long as necessary to fulfill the operational purposes for which it was collected—specifically, to complete field investigations and claim verification. Once a claim investigation is concluded and transmitted to the referring authorized client, data is retained strictly to comply with mandatory legal, tax, or regulatory audit requirements, after which it is securely archived or permanently deleted from our active systems.

Data Deletion

Users and individuals whose data is processed hold the right to request the deletion of their information. You can request the removal of your data or complete account deletion by contacting your system administrator or the app support team at [support@cwd.co.in]. Upon receiving a verifiable deletion request, we will promptly delete or anonymize all associated personal data from our active databases, provided that we are not legally obligated by our clients or relevant laws to retain it for compliance and auditing purposes.

Data Security

We implement robust administrative, technical, and physical security measures, including secure server architectures, to protect user information from unauthorized access, alteration, disclosure, or destruction.

Children's Privacy

The Taasen app is intended strictly for authorized, employed personnel only. It is not designed for, nor do we knowingly collect personal information from, individuals under 18 years of age.

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact your system administrator or the app support team at [support@cwd.co.in].

Page updated

Report abuse