Ride Any Passenger Assistant

Ride Any respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how the Ride Any Passenger Assistant mobile application collects, uses, stores, and protects information when you use our application and related services.

By accessing or using the application, you acknowledge that you have read this Privacy Policy.

1. About the Application

Ride Any – Passenger Assistant is a mobile application designed to support authorized passenger assistants and transport personnel in accessing assigned journey information and coordinating passenger transportation activities.

The application is intended for authorized users who have been registered or granted access by the relevant transport operator or service provider.

2. Information We May Collect

Depending on the features enabled and the information required by the transport operator, the application may collect the following categories of information.

A. Personal Information

• Name and contact details, such as phone number and email address, if provided.

• Account identifiers and login credentials or authentication information.

• Profile details required to identify authorized passenger assistants.

B. Identification and Verification Information

Where required for transport operations or verification, the application may process:

• Identification or medical clearance numbers.

• Medical clearance expiry dates.

• Disclosure and Barring Service (DBS) certificate numbers and expiry dates.

• First aid or training certificate details and expiry dates.

• Other verification information specifically required by the authorized transport operator.

Users should provide only information required for the relevant operational purpose.

C. Journey and Transport Information

The application may process assigned journey details, transport schedules, pickup and drop-off information, passenger assistance requirements, and related operational records, depending on the features enabled.

D. Device and Technical Information

The application or its supporting services may collect technical information such as device type, operating system version, app version, diagnostic information, and crash reports to maintain application performance and security.

E. Location Information

Location information may be processed only where required by an enabled application feature and where the relevant device permissions have been granted. Location access may be used to support transport coordination or journey-related functionality.

The application does not claim to collect continuous background location data unless such functionality is implemented and disclosed to users.

3. How We Use Information

Information may be used for the following purposes:

• Creating and managing authorized user accounts.

• Authenticating users and controlling access to the application.

• Displaying assigned transport duties and journey information.

• Coordinating passenger assistance and transport operations.

• Verifying relevant qualifications or required documentation.

• Communicating important service or operational updates.

• Maintaining application functionality and troubleshooting technical issues.

• Preventing unauthorized access, fraud, and misuse.

• Meeting applicable legal, regulatory, and contractual obligations.

We use personal information only for appropriate purposes related to the application and its services.

4. Sharing of Information

We may share relevant information with the following parties when necessary:

• Authorized transport operators: To manage user access, assigned journeys, and transport operations.

• Service providers: With hosting, infrastructure, maintenance, analytics, or other providers supporting the application, where applicable.

• Legal authorities: When disclosure is required by applicable law or a valid legal process.

• Authorized parties: Where sharing is necessary to provide a requested service or fulfill a legitimate operational requirement.

We do not sell personal information to third parties for their own marketing purposes.

Information is shared only as necessary for the relevant purpose and subject to applicable legal requirements.

5. Data Storage and Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

Depending on the system configuration, information may be stored on secure servers or processed by authorized service providers.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Users should protect their login credentials and notify the authorized transport operator if they suspect unauthorized access.

6. Data Retention

Personal information is retained only for as long as necessary to provide the application services, manage transport operations, satisfy applicable legal obligations, resolve disputes, or enforce relevant agreements.

When information is no longer required, it will be deleted or anonymized in accordance with applicable requirements and the relevant data retention procedures.

Some records may need to be retained for a longer period where legally required.

7. User Rights and Choices

Depending on applicable law, users may have the right to:

• Request access to their personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of eligible personal information.

• Withdraw device permissions where the related feature does not require them to remain enabled.

• Raise concerns about how their information is processed.

Requests may be submitted to the contact provided in the Contact Information section below. Certain records may need to be retained where required by law or necessary for legitimate operational purposes.

8. Account Deactivation and Data Deletion

Access to the application may be deactivated by the authorized transport operator when a user no longer requires access.

Users who wish to request account deletion or removal of eligible personal information may contact the transport operator or the application support team.

Requests will be reviewed and handled in accordance with applicable laws, operational requirements, and legitimate record-retention obligations.

If the application supports a dedicated account deletion webpage or in-app deletion process, users should be directed to that process.

9. Children's Privacy

The application is intended for authorized passenger assistants and transport personnel, rather than for children to create and manage their own accounts.

The application does not knowingly seek to collect children's personal information through assistant accounts unless such processing is necessary for an explicitly supported and lawful service purpose.

Where passenger information relating to a child is processed as part of transport assistance, it must be handled appropriately and in accordance with applicable privacy and child-protection requirements.

10. Third-Party Services

The application may rely on third-party services for hosting, notifications, authentication, diagnostics, or other functions, depending on its implementation.

Such providers may process information as necessary to deliver their services. Their handling of information is governed by their applicable privacy policies and contractual arrangements.

Any third-party services used by the application should be disclosed where required.

11. International Data Transfers

If information is processed or stored in a country other than the user's country of residence, appropriate safeguards will be applied where required by applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in application features, data practices, or legal requirements.

The latest version and its effective date will be published on the applicable Privacy Policy webpage. Users are encouraged to review the policy periodically.

We will review privacy-related requests and respond in accordance with applicable requirements.

By using Ride Any – Passenger Assistant, you acknowledge this Privacy Policy and understand how information may be processed in connection with the application's services.