Privacy Policy

At New Global Limo Transfer, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or book our transportation services.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Full name
Email address
Phone number
Pickup and drop-off locations
Journey details, including date and time
Flight information (where applicable)
Special requests related to your booking
IP address, browser type, device information, and website usage data
Communications made through email, phone, or our booking forms

How We Use Your Information

We use your personal information to:

Process and manage your bookings
Provide transportation services
Communicate booking confirmations, updates, and service notifications
Respond to your enquiries and customer support requests
Improve our website, services, and customer experience
Meet our legal and regulatory obligations

Sharing Your Information

We respect your privacy and only share your information when necessary.

Your information may be shared with:

Our professional drivers to complete your journey
Trusted subcontractors or service providers assisting with your booking
Government or law enforcement authorities when legally required

We never sell, rent, or trade your personal information to third parties for marketing purposes.

Payment Information

To protect your financial security, we do not store your payment card or banking details on our systems.

Where online payments are accepted, they are processed securely through trusted third-party payment providers that comply with industry security standards.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

Access to customer information is restricted to authorised employees and service providers who require it to perform their duties.

Our website uses cookies to improve your browsing experience and enhance website functionality.

Cookies help us:

Remember your preferences
Enable booking and enquiry forms
Analyse website traffic and performance
Improve website functionality and user experience

You can disable cookies through your browser settings; however, some features of the website may not function correctly.

Email Communications

We may send you emails regarding:

Booking confirmations
Booking modifications
Journey reminders
Service updates
Customer support responses

We will only send promotional or marketing emails if you have provided your consent, and you may unsubscribe at any time.

Data Retention

We retain your personal information only for as long as necessary to:

Deliver our services
Maintain business records
Comply with legal, tax, and regulatory requirements

Once your information is no longer required, it will be securely deleted or anonymised.

Your Rights

In accordance with the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data where applicable
Restrict or object to certain processing activities
Request a copy of your personal data
Withdraw consent where processing is based on your consent

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Any updates will be published on this page with the revised "Last Updated" date.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

New Global Limo Transfer

Phone: +44 0203 918 4090

We are committed to addressing your privacy concerns promptly and transparently.

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