EatNoww Driver Privacy Policy

Effective Date: 8 Jul 2025

EatNoww (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the EatNoww Driver Application (“App”) or provide delivery services on our platform.

1. Information We Collect

We collect the following categories of information:

a) Personal Identification Information

• Name
  
  

• Phone number
  
  

• Email address
  
  

• Date of birth (Required by law and insurance regulations to verify that you are at least 18 years of age)
  
  

• Selfie photo (Captured via the device camera for manual identity verification)
  
  

•  Government-issued identification (e.g., driver’s license, Aadhaar, PAN)
  
  

• Vehicle details (registration, insurance)
  
  

b) Contact and Account Details

• Bank account or payment details
  
  

• Tax identification numbers
  
  

c) Location Information

• Real-time GPS location during active deliveries
  
  

• Location history logs (for delivery tracking and safety)
  
  

d) Usage and Device Data

• Device model and operating system
  
  

• App usage data (logs, performance, error reports)
  
  

• IP address
  
  

• Mobile network information
  
  

e) Background Checks (if applicable)

• Criminal records
  
  

• Driving history
  
  

f) Communication Records

• In-app chat messages
  
  

• Calls with support (recorded for quality assurance)
  
  

• Customer and delivery feedback
  
  

2. How We Use Your Information

We use your data to:

• Create and manage your driver account
  
  

• Verify your identity and eligibility to provide delivery services

• Perform manual visual identity verification (comparing your captured selfie photo against your uploaded government-issued identification to prevent fraud and account sharing)
  
  

• Assign and track delivery orders
  
  

• Facilitate navigation and route optimization
  
  

• Process payments and reimbursements
  
  

• Communicate with you about orders, updates, and support
  
  

• Ensure the safety and security of customers, other drivers, and our platform
  
  

• Monitor compliance with our Terms of Service and policies
  
  

• Analyze usage to improve our services and driver experience
  
  

• Comply with legal obligations
  
  

3. Legal Basis for Processing

We process your personal data based on:

• Your consent (where applicable)
  
  

• Contractual necessity (to provide you with the App and delivery services)
  
  

• Legal obligations (tax, regulatory requirements)
  
  

• Legitimate interests (improving operations, ensuring safety, preventing fraud)
  
  

4. Sharing Your Information

We may share your information with:

• Customers (e.g., your name, profile picture, vehicle details for identification)
  
  

• Service Providers (cloud hosting, payment processors, background check agencies)
  
  

• Affiliates and Partners (only as required to deliver services)
  
  

• Law Enforcement or Regulatory Authorities (as required by law)
  
  

• Business Transfers (if we merge, sell, or reorganize our business)
  
  

We do not sell your personal data.

5. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes described above
  
  

• Comply with legal and tax obligations
  
  

• Resolve disputes
  
  

• Enforce agreements

• Verification documents, selfie photos, and age verification records are retained only for the duration of your active account on the platform. Upon account deletion, these files are permanently erased from our secure storage.
  
  

Once data is no longer needed, we securely delete or anonymize it.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
  
  

• Correct or update inaccuracies
  
  

• Request deletion of your data
  
  

• Object to or restrict processing
  
  

• Request data portability
  
  

To exercise these rights, contact us at:
📧 [Insert Support Email Address]

7. Security Measures

We implement industry-standard security measures to protect your data, including:

• Encryption in transit and at rest
  
  

• Access controls
  
  

• Regular security assessments
  
  

However, no system is 100% secure, and you use the App at your own risk.

8. International Transfers

If you are located outside [Your Country], your data may be transferred to and processed in [Your Country] or other jurisdictions where we or our service providers operate. We take steps to ensure appropriate safeguards are in place.

9. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email, in-app notification, or other appropriate means.

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

📧 info@eatnoww.com
📞 +917299188844