Privacy Policy

Introduction :

AnyRide ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect and share information when you use the AnyRide Customer App and our related services.

By using the AnyRide app, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use the AnyRide Customer App, we may collect information required to provide our transport and booking services.

Personal Information

Depending on how you use the app, we may collect:

• Name

• Email address

• Phone number

• Account and login details

• Pickup and drop-off details

• Journey and booking information

• Passenger information provided during a booking

• Communication and customer support information

• Location Information

Where applicable, the app may request access to your location to support transport and journey-related services.

Location information may be used to help provide accurate pickup or journey services.

You can manage location permissions through your device settings.

Device and Technical Information

We may collect certain technical information required for the operation, security and improvement of the app, such as:

• Device type

• Operating system

• App version

• IP address

• Device identifiers

• Crash and diagnostic information

• General usage information

The exact information collected depends on the features and permissions used within the app.

2. How We Use Your Information

We may use your information to:

• Create and manage your customer account

• Process and manage bookings

• Arrange transport services

• Provide pickup and drop-off services

• Communicate booking updates

• Contact you regarding your journey

• Provide customer support

• Process payments where applicable

• Send service-related notifications

• Improve our app and services

• Maintain app security

• Prevent fraud and misuse

• Comply with legal and regulatory requirements

We do not use your information for purposes unrelated to our services unless permitted or required by applicable law.

3. Booking Information

When you make a booking through AnyRide, information such as your name, contact details, pickup location, destination, journey date, journey time and other booking information may be processed to arrange and manage your transportation.

This information may be shared with the relevant driver or service provider where necessary to fulfil your booking.

4. Payments

If payments are processed through the app, payment information may be handled by our payment service providers.

Where applicable, AnyRide does not need to store your complete payment card details. Payment providers may process payment information according to their own privacy policies and security requirements.

5. Sharing Your Information

We may share relevant information with trusted service providers and partners where necessary to provide our services.

This may include:

• Drivers and transport service providers

• Payment service providers

• Technology and hosting providers

• Customer support providers

• Notification service providers

• Security and fraud-prevention providers

• Professional advisers where required

We only share information where it is necessary for providing our services, protecting our users, complying with legal requirements or operating our business.

We do not sell your personal information to third parties.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based service can guarantee complete security. You should also take reasonable steps to protect your account credentials and device.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations and protect our legitimate interests.

When information is no longer required, it may be securely deleted or anonymised in accordance with applicable requirements.

8. Your Rights

Depending on applicable data protection laws, you may have rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Request restriction of processing

• Object to certain processing activities

• Withdraw consent where processing is based on consent

• Request information about how your data is processed

To exercise your rights, please contact us using the details provided below.

9. Account and Data Deletion

If you wish to request deletion of your AnyRide account or personal information, please contact us at:

Email: admin@anyride.co.uk

We may need to retain certain information where required by law or where necessary for legitimate business purposes.

10. Children's Privacy

AnyRide provides transport services that may include school transportation. The AnyRide Customer App is intended to be used by customers, parents, guardians or other authorised users.

We do not knowingly collect personal information directly from children for purposes unrelated to providing the requested transport service.

Where information relating to a child is provided for school transport purposes, it should be provided by a parent, guardian or other authorised person where applicable.

11. Notifications

The app may send service-related notifications regarding bookings, journey updates, confirmations, cancellations, reminders and other relevant service information.

You can manage notification permissions through your device settings.

12. Third-Party Services

The AnyRide app may use third-party services for functions such as hosting, analytics, payments, notifications, mapping, security or other technical services.

These third-party providers may process information according to their own privacy policies and applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

Any updated version will be made available through our website or app. The "Last Updated" date at the beginning of this policy will indicate when the policy was most recently revised.

14. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or wish to exercise your data protection rights, please contact us.