Resources

We've got you covered!

We know it's frustrating when you need help and feel alone. Although you are learning online, we are here for you! Provided that you maintain close contact with us throughout the course, we'll do our best to use our experience to support you. We will strive to anticipate when and where you will need our help and provide meaningful feedback in a timely manner.

When to reach out:

Do you have a personal question or emergency? Contact a facilitator.

If you have a personal question, your best bet may be to contact a facilitator via the Canvas inbox. This is the quickest and easiest way to get a message to your facilitator(s).

• From our course, click on "Inbox" in the left global navigation menu to access your Canvas conversations.
• Or, simply click on the "Help" icon. A dialogue box with a series of help options will open. Contacting your instructor is the top choice. Most emails are returned within 48 hours, Monday through Saturday.

Do you have a course question? Post to the Q&A discussion.

If you have a question about the course--especially a question your peers might be pondering, as well--please post it to the Q&A discussion. The course facilitators will respond within 24 hours (we will be slower on the weekends, as we too are juggling many responsibilities), and, even better, like crowdsourcing, a peer may jump in and answer your question.

Do you have a technology question? Check the module resources.

In this course, and in your day-to-day teaching in a virtual classroom, you are going to be asked to work with technology, and, well, technology doesn't always work the way we think it should! To stay sane, and keep your friends, family, and colleagues sane, you will need to develop a balanced approach to technology frustration. The keyword is balanced. Here is the two-pronged approach to balancing technical woes:

1. Have grit. Google it, watch YouTube videos, and get to know your Canvas Guides.. Learning how to find and use tech resources will save you so much time and frustration. Solving a problem on your own is empowering and it also establishes confidence that you can draw upon the next time you encounter a problem.
2. Ask for help. Don't try so hard to figure it out yourself that you end up frustrated. When you feel your blood pressure rise or begin yelling at your computer, that means it's time to take a deep breath and contact us. We'll figure it out together. :)