System C
About us
Established in 2009, System C was founded with a clear mission in mind: to deliver exceptional support to small and medium businesses utilizing Apple computers, all at an affordable price point. Our team consists of a select group of seasoned professionals, each boasting over 10+ years of experience in their respective fields. Our staff members hold prestigious positions as CIOs, CTOs, Senior IT Support or Senior Developers, and Senior Data Analysts within ASX-listed companies. We bring this wealth of expertise to every project we undertake.
One of our key advantages is our competitive rates, as our dedicated staff members receive the full rate for the work they perform. Additionally, we understand that businesses often require support beyond regular business hours. That's why we extend our services to accommodate your needs. Our operating hours are from 5:30 pm to 10:00 pm, Monday to Friday, Australian Eastern Standard Time (AEST), as well as on weekends. This arrangement is particularly beneficial for companies seeking assistance after hours or those in need of network or infrastructure changes that should not disrupt daily operations.
At System C, we take pride in our organic growth and strong client relationships. We solely rely on referrals, and many of our valued clients have been with us since our inception. By deliberately maintaining a small client base, we can ensure that we provide the personalized service and attention to detail that our customers expect and deserve.
If you are seeking professional support during standard business hours, our services may not align with your requirements. However, if you are looking for reliable, after-hours support or infrastructure enhancements that won't disrupt your team during their work hours, System C is here to meet your needs. Contact us today to experience our unwavering commitment to delivering top-notch services tailored to your specific business goals.
Services We Offer
Outsourcing CIO/CTO
Are you a growing business that requires expert guidance in technology and IT strategy, but you're not ready for a full-time Chief Information Officer (CIO) or Chief Technology Officer (CTO)? Our experienced team at System C can provide outsourcing services in these roles. With over 28 years of management and C-level expertise, we offer comprehensive audits of your current technology, review your IT strategy, and provide valuable recommendations to drive your business forward.
Website Development
Need a customized website or internal web application that perfectly aligns with your business objectives? Look no further. Our skilled team can create bespoke websites tailored to your specific requirements. We also assist with domain name registration and configuration, ensuring your online presence is seamlessly established, whether it's for your website or email services.
Remote IT Support
Managing an extensive fleet of devices can be challenging, especially when technical issues arise. Our remote IT support services are designed to alleviate your IT burdens. Whether it's troubleshooting software problems, configuring systems, or providing expert advice, our team is here to assist you remotely, ensuring your business operations run smoothly.
Backup Solutions
Is your business heavily reliant on cloud storage services for data storage? While cloud providers are generally reliable, it's crucial to have contingency plans in case of unforeseen circumstances. We offer backup solutions that safeguard your critical data, providing peace of mind in the event of disruptions or if your cloud service provider experiences any issues.
Network, WiFi, and Firewall Solutions
Efficient network infrastructure is essential for any modern business. Our team specializes in providing cost-effective network solutions for small to medium-sized businesses. We offer recommendations, supply, and configuration of firewalls, switches, and WiFi systems that meet your specific needs, without incurring excessive costs or ongoing licensing fees.
NAS Solutions
If your business requires locally accessible files due to reasons such as limited internet connectivity or large file sizes, our NAS (Network-Attached Storage) solutions are the answer. We can help you set up and configure a local server, ensuring seamless access to your files while maintaining data security and privacy.
Internet Upgrades
Stay ahead of the curve with our internet upgrade services. Whether you need a better plan for your outdated internet connection or require a business-grade fibre link, we have you covered. We collaborate with various Australian ISPs to provide a range of internet link options, from residential to high-end enterprise connections. Regardless of whether we provided your equipment, we can assist with the setup and configuration of your Australian internet link on your firewall/modem.
Virtual Phones / PABX
Communications play a vital role in any business. Our expertise lies in configuring and recommending virtual phone systems to meet your unique requirements. We guide you through the process of selecting the right virtual phone system for your business and assist with tasks such as number porting, configuration, and setup. From small businesses to large enterprises, including international number options, we ensure efficient and cost-effective solutions.
Regular Visits and Checks
Don't have a dedicated IT staff or need additional support for your existing team? Our flexible service options include weekly, fortnightly, or monthly visits to provide comprehensive IT checks and support. We ensure your systems are functioning optimally, conduct backups, apply necessary patches, manage licensing, and address any concerns or ideas you may have. Consider us your reliable IT partner.
At System C, we are committed to delivering high-quality services that empower your business to thrive in the digital age. Contact us today to discuss how we can cater to your specific needs and drive your technological success.
Rates
At System C, our services are exclusively delivered by highly experienced senior professionals who possess a wealth of expertise in their respective fields, with a minimum of 10+ years of experience. Typically, our staff members hold full-time positions as CIOs, CTOs, Senior IT Support, or Senior Developers within ASX-listed companies. This ensures that you benefit from the knowledge and skills of industry experts when you engage in our services.
To cater to the specific needs of businesses, we provide services beyond normal Australian business hours. Our operational hours during weekdays extend from 5:30 pm to 10:00 pm, Monday to Friday, Australian Eastern Standard Time (AEST). Additionally, we offer services on weekends to accommodate projects and support requirements during those times. Please note that services requested after 10:00 pm are subject to a surcharge of 150% of our normal rate.
Remote Support
Phone, Email, virtual meetings and remote support where we assist remotely $150 EX GST per hour
Charged in 15-minute blocks
Onsite Support
Physical onsite support within 25km of Sydney NSW Australia $175 EX GST per hour
Charged in 1-hour blocks
A call-out fee of $50 applies, Call-out fee is waived if 2 or more consecutive hours onsite
Extended after hours
Rates are charged at 150% of normal rates after 10:00 pm AEST
Terms
Prices are COD or 7 days if pre-arranged with existing trading history 30-day terms are available for clients with ongoing support agreements in place
Contact us
For Sales enquiries: sales@systemc.com.au
For Account enquiries: accounts@systemc.com.au