Effective date: 23 October 2026
This privacy policy applies to the Ishbek Printer app (the "Application") for iOS and Android, provided by ishbek (the "Service Provider"). The Application is a business tool for restaurants that use the Ishbek platform: it receives their orders and prints kitchen and customer receipts on the restaurant's own receipt printers.
The Application is intended only for staff of restaurants and businesses that have an Ishbek account. It is not intended for the general public.
Account information. To use the Application, staff sign in with the email address (or username) and password of an Ishbek account created by their restaurant. The sign-in details are sent securely to Ishbek's servers to verify the account. The password is not stored on the device.
Account and device identifiers. The Application uses the user's Ishbek account ID, an identifier generated by the Application for the device, and a device credential, so that the device stays connected to the correct restaurant branch. These are stored in the device's secure storage (iOS Keychain or Android Keystore).
Push notification token. The Application registers a push notification token with Apple Push Notification service (iOS) or Firebase Cloud Messaging (Android) and sends it to Ishbek's servers. It is used only to wake the device when a new order needs to be printed.
Diagnostic information. The Application sends technical reports to Ishbek's servers, such as connection status, print results and errors, the app version and the device's operating system. These are used only to keep printing reliable and to provide support.
Printer settings. Printer names, network addresses and Bluetooth printer identifiers that the user adds are stored on the device only.
To print receipts, the Application downloads the restaurant's orders from Ishbek's servers. An order can include the end customer's name, phone number, delivery address and the items ordered. This information belongs to the restaurant. The Application uses it only to print and reprint receipts, and does not use it for any other purpose.
Local network — to find and connect to receipt printers on the restaurant's Wi-Fi network.
Bluetooth — to find and connect to Bluetooth receipt printers.
Notifications — to wake the Application when a new order needs to be printed.
Background operation (Android foreground service and battery optimisation exemption) — so that orders keep printing automatically while the Application is not on screen.
The Application does not collect location data, contacts, photos, or audio.
The information is used only to:
sign the user in and connect the device to the right restaurant branch;
deliver orders to the device and print them;
keep the connection reliable and diagnose problems;
provide support to the restaurant.
The Application contains no advertising and no analytics or tracking tools. The Service Provider does not sell personal information, and does not use it for advertising or share it with data brokers.
The Application uses the following services, which have their own privacy policies:
Apple Push Notification service — https://www.apple.com/legal/privacy/
Google Firebase Cloud Messaging — https://firebase.google.com/support/privacy
Device credentials expire automatically if a device is not used for 90 days, and a restaurant administrator can remove a device at any time. Diagnostic information is kept only for as long as it is needed to operate and support the service, and is then deleted. Order information is kept by the restaurant on the Ishbek platform under the restaurant's own agreement with Ishbek.
Signing out of the Application removes the account and device credentials from the device. Uninstalling the Application removes all data stored on the device. To request deletion of account data held on Ishbek's servers, contact the restaurant's administrator or email the Service Provider at the address below.
All communication between the Application and Ishbek's servers is encrypted with HTTPS. Credentials are stored in the device's secure storage. No method of transmission or storage is completely secure, but the Service Provider uses reasonable measures to protect the information.
The Application is not directed at anyone under the age of 16, and the Service Provider does not knowingly collect information from children.
This policy may be updated from time to time. Changes will be posted on this page with a new effective date. Continued use of the Application after a change means the updated policy is accepted.
If you have any questions about this policy or about your data, contact the Service Provider at: services@csmena.org