Troubleshoot
There are times when the laptop doesn't work the way we want it to be. We have listed the common problems that students usually face and the accompanying solutions here. Please refer to this if you need help.
There are times when the laptop doesn't work the way we want it to be. We have listed the common problems that students usually face and the accompanying solutions here. Please refer to this if you need help.
Should the problems not be resolved, please ask the students to proceed to ICT Helpdesk in our school library for our desktop engineers to take a look.
Should the problems not be resolved, please ask the students to proceed to ICT Helpdesk in our school library for our desktop engineers to take a look.
Check 1: If student's PLD cannot be turned on, check the power light beside the power button (right side of the laptop).
Check 1: If student's PLD cannot be turned on, check the power light beside the power button (right side of the laptop).
If the power light is flashing slowly, that means it is in hibernation mode. Press and hold down the power button for about 2 minutes, until you see the laptop turns on.
If the power light is flashing slowly, that means it is in hibernation mode. Press and hold down the power button for about 2 minutes, until you see the laptop turns on.
Please remind student to ensure the laptop is shut down fully before closing the lid. If not, the laptop might go into hibernation mode.
Please remind student to ensure the laptop is shut down fully before closing the lid. If not, the laptop might go into hibernation mode.
Check 2: Ensure that student's PLD's WIFI connection is connected to pdlp@SSOE.
Check 2: Ensure that student's PLD's WIFI connection is connected to pdlp@SSOE.
Many times they are connected to pldsetup@SSOE which is the wrong SSID to connect to. This will prevent them from accessing websites.
Many times they are connected to pldsetup@SSOE which is the wrong SSID to connect to. This will prevent them from accessing websites.
Check 3: When students are accessing Google Chrome, please ensure that they click on the Google Chrome icon without any of their account names on it.
Check 3: When students are accessing Google Chrome, please ensure that they click on the Google Chrome icon without any of their account names on it.
Many times students clicked on the Google Chrome icons that are attached to their iCon or Crest accounts. Clicking on those Chrome icons will not work and will encounter an error message.
Many times students clicked on the Google Chrome icons that are attached to their iCon or Crest accounts. Clicking on those Chrome icons will not work and will encounter an error message.
Problems:
Problems:
- Keyboard is not working.
- Brightness level of screen cannot be adjusted.
Solution:
Solution:
Restart the laptop. It should work after that.
Restart the laptop. It should work after that.
Problem:
Problem:
Student's home laptop cannot connect to school's SWN@SSOE network even after resetting student's MIMS password.
Student's home laptop cannot connect to school's SWN@SSOE network even after resetting student's MIMS password.
Solution:
Solution:
SWN@SSOE network requires student's MIMS password to login. Should student forget his password, and MIMS administrator have reset for him, student will still need to log in to his MIMS account using the temporary password, change to his own password, then use this new password to login to the network.
SWN@SSOE network requires student's MIMS password to login. Should student forget his password, and MIMS administrator have reset for him, student will still need to log in to his MIMS account using the temporary password, change to his own password, then use this new password to login to the network.
Problem:
Problem:
PDF files cannot be opened on student's laptop.
PDF files cannot be opened on student's laptop.
Solution:
Solution:
- Right-click the PDF file.
- Click Open with >
- Choose Google Chrome.
It should open after these steps.
It should open after these steps.
Problem:
Error message of "Profile not found" when the student logs into Google Chrome.
Solution:
Delete away old profile and set up the profile again. Please see steps below on how to delete and set up profile. *If the problem persists, do the same steps for both email addresses (ie *****@crestsec.edu.sg and ********@students.edu.sg)
Step 1: Click on the 3 dots of the profile registered under "******@students.edu.sg"
Step 2: Choose delete.
Step 3: Choose delete
Step 4: Click Add.
Step 5: Click sign in.
Step 6: Sign in using email address "*****@students.edu.sg".
Step 7: Key in password of IAMS/MIMS/student log in to ICT lab.
Step 8: Choose "Yes, I'm in".
