Troubleshooting

Have you experienced a sudden loss of heat?

If your heat is provided by an air handler, often used in High Velocity systems, please check if you have hot water. 

If you have no hot water as well as no heat, it is a water heater issue and the water heater rental company should be contacted. 


These steps are done at your thermostat and ERV/HRV wall control:









This step is done outside, the vent pipes may be white or black and are a two inch or three inch tube extending from your brick or siding:





These Steps are done in your mechanical area or room:








Please do not shut the gas supply to your furnace off during the summer months, it is not necessary.

The furnace does not have a pilot light and only uses gas when producing heat for your home.


Once all of these things have been verified, if there is still no air or cold air exiting your vents, call us at 705-424-5000


We perform warranty service work on furnaces and HRVs for two years after a new home closes, air conditioners and humidifiers have a one year warranty. Please have the name of your builder and your address when calling.


If you've had a recent power outage and have a Honeywell IAQ Thermostat that will not reconnect to wifi, try these steps.