Review Queue

The Review Queue is a tool for supervisors and members of the leadership to review overall call review status for the entire organization. Call takers and those doing a limited number of reviews without the need for organizational overview should continue to use Home for accessing their reviews.

The main benefits of the Review Queue are:

• View the number of calls your team has reviewed or have outstanding to review using the "X results found" counter in the top right

• Use the quick filters to quickly sort for common searches

• Use the "Review Requested Date" filter to sort for certain time periods, such as the last month

• Use the "All Filters" option to create custom filters, such as searching for a specific call taker or reviews completed by a specific person

• Select a completed call to be taken to Explore, where you will be shown the completed review form

Note:

• Filters will save even when changing windows or logging out and back in

• Operator is the person that took the call, reviewer is the person set to review the call or who has reviewed the call

  • Operator will soon be renamed to "Call Taker"

Please watch the below video for a short walk through of the Review Queue and how to use it.