Embedded Files
2 ways to access your dashboard
2 ways to access your dashboard
1. Via App - available on both ios and Android 2. Via Website - www.cookly.me/dashboard
Summary of Each Section
Summary of Each Section
In the Dashboard, you have access to:
- Number of bookings for the day
- Monthly booking trends
- Number of pending requests
- Customer demographics
Here you can view the booking details of the customer that has made a request.
- 24 hours before a booking expires:
- You can suggest an alternate session
- Or decline the booking (please try to avoid)
- Or even chat with customers directly
If the booking hasn’t expired, the 'suggest session' and/or 'decline' buttons will be visible for you to choose.
Fun fact : Do you know customers are likely to accept your alternate sessions? Use this feature to save you bookings!
Reasons for Suggesting Alternate Sessions
With this feature, you can now select a reason along with the alternate session to be sent to customers when you are not available to host them. Below are 5 reasons that you can choose when suggesting another session:
1. National/Public holiday
2. Market is Closed (No market tour)
3. Natural Disaster
4. Health Issues
5. Urgent Cancellation
This will help customers understand the underlying reason for the unavailability.
If 24 hours passes after the booking request was made, as seen on the left, you will not be able to see the alternate session or decline button. However, we can manually accept it for you.
*Please do not click on "expired"
The Booking page shows customer booking details including the date, time, class name, number of participants and, most importantly, the status and message.
Additionally, you can always chat with customer prior to accepting the booking. For instance, requesting to re-schedule or for more information about their pick up address, or even provide the pick up time & more.
The meaning of each status
Generally:
- Accepted - you clicked on 'Accept' in the request section or via instant confirmation.
- Declined - you rejected the booking request (This is something we always try to avoid and encourage you to suggest alternate session to the customer).
- Customer Declined - the customers cannot join the suggested session (It's preferred to have a 'Customer Declined' over 'Declined')
- Expired - the booking hasn’t been accepted within 24 hours
*In case you wish to accept the booking but it’s over 24 hours, please do not click on accept as it would automatically be expired. Please send us an email in this situation.
Click on Edit Availability to update your calendar.
You can disable classes on the days that you cannot host in advance as well as adjust the number of participants per class. Please always update the calendar to ensure customers can make a booking on the correct date and time.
Please Note: After adjusting the calendar, refresh to make sure changes have been well reflected.
On the Update Info page, you can update your information, whether it’s your email address or phone number. Click the other sub sections to edit the class information.
Under Class Info, you can see all listed classes including
- Current classes
- Unavailable classes
- New applications
Want to add a new cooking class? Simply click on the + sign to add one!
To add a new cooking class, click on the + sign on the Class Info page and you will see the new application form. Fill in all the details, then press 'save and continue' to upload the photos or view the existing ones.
Let customers know more about you by filling in the teacher's profile under Your Story section.
You can also share your authentic recipes in the Your Recipe section.
In the Stats section, you can view your
- Total sales
- Booking efficiency
- Customer demographics
This data will help you to know more about the customer's origin and which travelers usually prefer to join your class.
The Invoice section shows the monthly payment details and the respective invoice.
Here you can view the class and session the customer has booked and directly chat with them.
As mentioned earlier, you can
- chat with the customer from the time a booking request has been created
- attach pictures or send recipes to cutomers via Chat
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