More About PayHOA

A retiree, Vanessa has little experience making a software purchasing decision. She has been performing her treasurer role for years, but homeowners have been bugging her about online payments.

Her typical day consists of tracking information on spreadsheets, manually reconciling delinquent accounts, reviewing accounts payable, issuing checks to vendors, and gathering dues.

Her biggest challenge is the lack of organization around dues collection, violations, and maintenance requests. Current bookkeeping records are out of date.

Vanessa gets information from Google, Facebook, maybe a local CAI group, and by word of mouth from similar-sized organizations. She prefers to talk through phone or email, and would like in-person demos and walkthroughs.

A young professional with a job and family, Travis has been thrust into his role by the board because he is young they assume he is tech-savvy. He may have a background in tech or accounting. Likely, his board knows their processes are out of date, and they expect Travis to bring the HOA into the 21st century.

Travis only puts five hours per week into his treasurer duties. He wants to automate everything and spend as little time possible worrying about HOA duties. His biggest challenge is convincing the board and homeowners to adopt a software solution (even if they charged him with the task of doing so).

Travis gets info from social media and tech blogs. When searching for information, he will exhaust all options before resorting to a phone call. He is more likely to email a support team with a list of questions than call for a full demo.