Verifying your identity at "usaa.com/verify identity" is an essential step in protecting your financial information and preventing unauthorized access to your account from identity theft. By completing this process, you can ensure that your sensitive data remains secure while gaining full access to USAA’s wide range of services.
Failing to receive bills or other mail.
Receiving suspicious charges on your accounts.
Receiving credit cards that you didn't apply for.
Being denied credit unexpectedly.
Getting information about services you didn't buy.
Getting an IRS notice that more than one tax return was filed in your name or that you have income from an employer you don't work for.
USAA membership
Government-issued ID (driver's license, state ID, passport, or military ID)
Social Security number or Individual Taxpayer Identification Number (ITIN)
To begin, visit usaa.com and log into your account using your USAA member ID or username and your password.
Once logged in, navigate to the usaa.com/verify identity page.
USAA will ask for some basic personal details to confirm your identity, including:
Full Name
Date of Birth
Social Security Number (SSN)
Current Address
Upload identification documents, such as:
Government-Issued ID: This can be a driver’s license, passport, or military ID.
Proof of Address: A utility bill or bank statement with your current address.
Social Security Card: If requested, you may need to provide your social security card.
Complete Multi-Factor Authentication (MFA)
Phone or SMS: Receive a code through a call or text message.
Email: Receive the code in your inbox, then input it on the verification page.
Before finalizing, review all your details and uploaded documents. Once everything is correct, click “Submit” to complete the verification process.
Following are the key reasons why verifying your identity at USAA.com/verify identity is important:
Prevent Fraud: Verifying your identity ensures that only you, the account holder, can access your personal and financial data.
Comply with Legal Requirements: USAA, like other financial institutions, must adhere to identity verification regulations to prevent money laundering and other financial crimes.
Enable Full Account Access: Without completing the identity verification process, your access to certain services and features within your USAA account may be limited.